This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing customer interactions and ensuring quality service in a fast-paced environment. - Manage inbound and outbound calls while providing quality customer service and using effective communication - Answer 50-70 incoming calls per 8-hour shift - Process new and refill prescription orders - Fax and/or call veterinarians for refill requests - Check voicemail and return customer calls - Collaborate with pharmacists and other colleagues to ensure effective and efficient customer service - Inform patients of tracking status on their orders - Check and verify invoices/charges - Scan and file orders in appropriate folders - Read and understand prescription orders - Navigate multiple internal computer systems Qualifications - You must be a certified Pharmacy Technician - You have experience working in a data processing, fulfillment, or retail role. Veterinary experience is a plus. - You have a customer-focused (and in our case, a pet-focused!) mindset - You thrive in a fast-paced work environment - You are able to remain in a stationary position (sitting/standing) for prolonged periods of time - You are able to move boxes holding medications weighing up to 25lbs - You have excellent communication skills - both written and verbal - and are a collaborative, team-player - You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure - You have the ability to learn and adapt to new processes and procedures - You constantly strive to “wow” clients and patients - You have a strong sense of ownership and accountability - You are scrappy and resourceful - You’re not afraid of wearing multiple hats - you pitch in to help the team when necessary - You have flexibility to work nights, weekends, and holidays - MUST LOVE PETS! Requirements - $21 - $24 an hour Benefits - Mixlab is committed to a workplace that thrives on inclusion, diversity, equity, and access (IDEA). - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. - Mixlab is also committed to hiring practices that support access, equal opportunity and reasonable accommodation for individuals with disabilities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a friendly, reliable, and detail-oriented Customer Service Representative to join our team. The CSR will serve as the first point of contact for customers, providing prompt and accurate support via phone, email, chat, or in person. This role focuses on resolving issues, answering inquiries, and ensuring a positive customer experience. - Respond to customer inquiries through phone, email, live chat, or social media - Resolve customer complaints and issues in a professional and timely manner - Provide accurate information about products, services, and company policies - Process orders, returns, refunds, and account updates - Document customer interactions in CRM systems - Escalate complex issues to appropriate departments when necessary - Follow company procedures and service standards - Maintain customer satisfaction and retention Qualifications - High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) - Previous customer service experience preferred - Excellent verbal and written communication skills - Strong problem-solving and multitasking abilities - Ability to remain calm and professional under pressure - Basic computer skills and familiarity with CRM tools - Reliable attendance and punctuality Requirements - Experience in call center or remote customer support - Familiarity with ticketing systems (Zendesk, Freshdesk, Salesforce, etc.) - Bilingual abilities a plus Benefits - Paid training - Health, dental, and vision insurance - Paid time off and holidays - Career growth opportunities

This is a remote position. We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you. XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state. What You’ll Do: ● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between ● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations ● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence ● Communicate clearly with other departments to ensure timely order processing and delivery ● Meet established performance metrics and continually set goals for professional growth ● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient ● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving ● Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers ● Contribute to projects and other tasks as needed to support company growth Who You Are: ● Someone who truly gets excited about making customers happy through understanding and solving their problems ● A problem-solver who is motivated to find solutions and create positive outcomes ● A great communicator who can connect, empathize, and build trust with customers ● A great listener who can connect with customers and understand their needs ● Organized and detail-oriented, ensuring every customer’s request is handled effectively ● Energetic, adaptable, and excited to learn and grow in a fast-paced environment What You Bring: ● High school diploma or equivalent; some college coursework is a plus ● Prior customer service experience is ideal, but we’re happy to train the right candidate ● Strong communication, interpersonal, and decision-making skills ● A proactive, positive attitude with a focus on solutions and customer satisfaction ● Ability to multitask and prioritize in a fast-paced environment ● Comfort with technology: experience with Google Workspace and CRM systems is a bonus ● Ability to type at a minimum 40 WPM Why Join Us? At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization. Requirements Physical Requirements: ● Ability to remain in a stationary position for prolonged periods while working at a computer ● Ability to communicate effectively with customers over the phone and via email or live chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail Technical Requirements: • Be able to type 40 words per minute or greater; • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed. • Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you. • A personal desktop computer running a licensed version of Windows 11 Pro, with 8 GB of RAM. Laptops are not eligible for the work-at-home agent program. • Must have Remote Desktop Connection (RDC) installed. • A 19″ flat panel monitor (minimum), multiple displays recommended and preferred. • A webcam, for training, compliance, and collaboration purposes. • A wired network connection (wireless is not permitted). • An approved-brand USB headset for VOIP • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 15 or greater, or Android OS 11 or greater. Apple or Samsung brand preferred. Apple or Samsung brand preferred. ​ Benefits Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work. Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer. Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met. Smile confidently! XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin. We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value. In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices. Relax — it’s expected. We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work. We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.

Position Overview We are seeking a Customer Care Coordinator who is passionate about providing exceptional client support and ensuring a positive service experience. In this role, you will assist clients with coordinating personalized services, managing important details, and maintaining clear communication throughout the planning process. This opportunity is ideal for individuals who enjoy helping people, staying organized, and working in a client-focused environment. Key Responsibilities Communicate with clients to understand their preferences, goals, and service needs Provide recommendations and guidance based on client requests Coordinate reservations, confirmations, and scheduling details Maintain accurate documentation and client records Respond to client inquiries through phone, email, or online platforms Ensure requests are handled efficiently and professionally Provide follow-up communication to ensure client satisfaction Qualifications Previous experience in customer service, hospitality, administrative support, or retail is preferred Strong verbal and written communication skills Excellent organizational and time management abilities Ability to manage multiple requests while maintaining attention to detail Comfortable using online systems and communication tools Self-motivated with the ability to work independently What We Offer Flexible scheduling options Remote work opportunities Training and onboarding support Professional development resources Performance-based earning potential Supportive and collaborative team environment Equal Opportunity Statement We are committed to creating an inclusive environment for all applicants. Qualified individuals will be considered without regard to race, color, religion, gender, national origin, disability, veteran status, or other protected characteristics.