• Conduct structured follow-up calls with customers who have shown interest in automotive products • Provide professional and customer-focused support while representing a premium brand • Address customer questions, concerns, and preferences related to products and pricing • Document and summarize customer interactions clearly to support the sales teams • Maintain ongoing communication with prospects and ensure a consistent customer journey • Ensure all interactions meet high quality and service standards

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Academy Sports + Outdoors, our vision is to be the best sports + outdoors retailer in the country. We’re a passionate, purpose-driven team committed to each other and our customers. Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Qualifications - High school diploma or equivalent required - 6+ months experience in a customer service-related role required - Experience in an Omni Channel Contact Center environment preferred - Previous Work at Home experience preferred Requirements - Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally - Maintain the customer’s perspective as a driving force behind activities - Strong analytical, problem solving and creative thinking skills - Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized - Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos) - Ability to toggle multiple web browsers, with dual monitors - Excellent keyboarding skills - Self-motivated and able to work independently and within a team setting - Knowledge of customer service principles and best practices - Familiarity with Academy’s product lines preferred - Bilingual (Spanish and English speaking) a plus Responsibilities - Answer incoming customer contacts (calls, chats, emails) in a professional manner - Respond to customer inquiries through multiple channels, as needed - Research and troubleshoot problems and provide resolutions by using available resources - Provide customers with product and service information - Identify and escalate priority issues - Follow-up with customers, when necessary - Document customer contacts, as required - Develop a thorough understanding of Academy policies, procedures, and safety rules - Duties may change; team member may be required to perform other duties as assigned Home Office Requirements - Broadband internet connection (Cable, DSL or Fiber) must be in place before starting. - No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem) - Speed: Minimum download speed of 5.0 MBPS (preferably 75+) - At least 4 GB of available RAM - Data Usage 1024 GB (1 Terabyte) Hardware - 1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided Environment - Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc. Physical Requirements & Attendance - Acceptable level of hearing and vision to perform job duties - Adhere to company work hours, policies, procedures, and rules governing professional staff behavior - Available to work weekends and all holidays except for Christmas Day Equal Employment Opportunity Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource. - Gathers required documentation. - Prepares, reviews and verifies documents and relevant information for accuracy. - Performs common processing and ensures compliance with standard regulations and processes. - May administer implementation plans and related client interactions. - Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary. - Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. - Provides reports as needed. - May serve as a peer resource and may perform general administrative support. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications - Business Decisions - Client Counseling - Client Relationship Building - Competitive Advantages - Customer Experience (CX) - Personal Initiative - Relationship Management - Results-Oriented Requirements - Accuracy and Attention to Detail - Customer Support Policies, Standards and Procedures - Decision Making and Critical Thinking - Effective Communications - Flexibility and Adaptability - Managing Multiple Priorities - Problem Management Process - Products and Services - Sales Support and Administration - Typically requires an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. - Typically requires 4+ years of related business or functional experience. - In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Benefits - Medical/prescription drug coverage (with a Health Savings Account feature) - Dental and vision options - Employee and spouse/child life insurance - Short and long-term disability protection - 401(k) with PNC match - Pension and stock purchase plans - Dependent care reimbursement account - Back-up child/elder care - Adoption, surrogacy, and doula reimbursement - Educational assistance, including select programs fully paid - A robust wellness program with financial incentives PNC generally provides the following paid time off, depending on your eligibility: - Maternity and/or parental leave - Up to 11 paid holidays each year - 9 occasional absence days each year, unless otherwise required by law - Between 15 to 25 vacation days each year, depending on career level and years of service

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Service Representative III, you will assist the EPS Call Center with all aspects of the customer service functions, including: - Receiving 80 inbound calls from Debit card cardholders. - Providing appropriate and accurate information over the telephone. - Assisting with supervisor calls and callbacks. - Agent chat assistance and any other related tasks. Qualifications - Ability to convey complex information in clear and concise terms. - Strong work ethic. - Effective and accurate written and verbal communication skills. - Effective problem-solving skills. - Ability to navigate multiple applications and research solutions with ease. - Passion for helping people and guiding them to the best solution. - Excitement for innovative technology. - Ability to provide calm conflict resolution and problem solving for frustrated customers. - Ability to work in a structured environment for the duration of your allotted, full-time schedule. - Commitment to 100% attendance for three to five weeks of paid training. Requirements - Must be at least 18 years of age or older. - Must have a High School Diploma or GED. - A minimum of 1 year experience in Call Center or Customer Services. - All internals must have 6 months experience in your current role. - Must be able to successfully pass a criminal background check, credit check, and security fingerprint. - Compliance with camera requirements for meetings and training. - Must have a verified, secure, reliable, and high-speed internet connection (minimum 50 Mbps upload and download). - Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - The company will provide all necessary computer equipment. - Working knowledge of computers and Windows applications. Benefits - Full Time Employment. - Competitive Pay: $18.00/hr. - Career Growth Opportunities. - Full Benefit Options. - Great Work Environment.