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McorpCX logo
McorpCX

We’re a sector-leading experience management consultancy with many happy clients from fast growth companies to Fortune 100.

Customer Experience Consultant

Location

United States

Posted

108 days ago

Salary

0

No structured requirement data.

Job Description

Customer Experience Consultant

McorpCX

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing, facilitating, and delivering customer experience engagements. - Take research insights and turn them into experience improvement actions and design recommendations - Create personas and journey maps to understand current experience - Use human-centric design principles to design experiences and create experience blueprints - Help clients define and establish criteria for assessing/measuring experience improvements - Help clients operationalize CX designs to drive desired business outcomes - Travel to the client site periodically during the course of an engagement Qualifications - Minimum of 5 years customer experience and/or service design experience - Minimum of 5 years management consulting experience - Proven track record of delivering change in any business environment - Experience managing/facilitating multi-disciplined teams for mid-size to enterprise companies Requirements - Intellectually curious with superior problem-solving skills - Sharp attention to detail - Ability to create high quality and compelling deliverables Company Description We’re a sector-leading experience management consultancy with many happy clients from fast growth companies to Fortune 100.

Job Requirements

  • Minimum of 5 years customer experience and/or service design experience
  • Minimum of 5 years management consulting experience
  • Proven track record of delivering change in any business environment
  • Experience managing/facilitating multi-disciplined teams for mid-size to enterprise companies
  • Intellectually curious with superior problem-solving skills
  • Sharp attention to detail
  • Ability to create high quality and compelling deliverables

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