McorpCX

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing, facilitating, and delivering customer experience engagements. - Take research insights and turn them into experience improvement actions and design recommendations - Create personas and journey maps to understand current experience - Use human-centric design principles to design experiences and create experience blueprints - Help clients define and establish criteria for assessing/measuring experience improvements - Help clients operationalize CX designs to drive desired business outcomes - Travel to the client site periodically during the course of an engagement Qualifications - Minimum of 5 years customer experience and/or service design experience - Minimum of 5 years management consulting experience - Proven track record of delivering change in any business environment - Experience managing/facilitating multi-disciplined teams for mid-size to enterprise companies Requirements - Intellectually curious with superior problem-solving skills - Sharp attention to detail - Ability to create high quality and compelling deliverables Company Description We’re a sector-leading experience management consultancy with many happy clients from fast growth companies to Fortune 100.