• Responsible for management and oversight of the valuation of receivables and revenue recognition in accordance with GAAP • Provides revenue analytics and financial reporting to meet Geisinger’s internal and external needs • Facilitates financial audits and supports Geisinger’s regulatory reporting • Responsible for the accuracy of the balance sheet and income statement accounts associated with receivables and revenue • Plans, supervises and oversees assigned monthly AR valuation processes • Participates in the review and approval of pricing changes to ensure changes are considered in accounts receivable valuation • Collaborates with Revenue Management, IT and other teams to ensure accounts receivable population is understood

• Development, maintenance and management of an adequate provider network in assigned geographical area • Maintaining relationships and all provider relations activities in assigned geographical area • Negotiating and renegotiating contracts with providers as assigned • Engage internal subject matter experts and providers to identify opportunities to improve provider / member cost and quality performance • Monitoring of various reports to insure all necessary compliance requirements are met and maintained • Reporting to leadership current status, risks, and potential opportunities in area of responsibility on a regular basis • Supporting the overall Network Team as required to achieve success for Devoted Health • Supporting assigned groups to improve performance in CMS STAR measures

• Lead the development and execution of enterprise-wide customer experience change initiatives. • Partner with cross-functional teams to align change efforts with business goals and strategic priorities. • Serve as a trusted advisor to business leaders on change readiness, stakeholder engagement, and communication planning. • Design and execute engagement strategies to increase adoption of our Enterprise Customer Experience & Insights strategies, initiatives, and innovative technologies. • Implement systems to ensure that business goals, analytic findings, and proposed solutions are defined in objective terms that clearly state the nature of the opportunities and their value to customer solutions. • Adjust existing change management processes, tools, and skillsets to ensure the optimal usage of existing capabilities, developing new tactics as needed. • Support internal communication plans to drive awareness and engagement with our customer experience strategy. • Conduct training needs assessments to identify performance gaps, learning objectives, and audience requirements. • Design and develop instructional design plans that outline learning strategies, delivery formats, and evaluation methods tailored to business needs. • Create a variety of change management deliverables including: Self-paced learning modules, Facilitator-led workshops, How-to guides and FAQs. • Produce, edit, and deliver video content for internal campaigns, training, and storytelling. • Collaborate with creative and communications teams to ensure video and visual assets align with learning objectives. • Design visual assets for presentations, FAQs, and internal communications.

• Assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member’s overall wellness • Developing a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness through integration • Conducting an evaluation of member’s needs and benefit plan eligibility and facilitating integrative functions as well as smooth transition to Aetna programs and plans • Applying clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues • Reviewing prior claims to address potential impact on current case management and eligibility • Assessing the member’s level of work capacity and related restrictions/limitations • Consulting with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management