• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats. • Construct workflow charts and diagrams; studying system capabilities; writing specifications. • Improve systems by studying current practices; designing modifications. • Recommend controls by identifying problems; writing improved procedures. • Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget. • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. • Maintain user confidence and protect operations by keeping information confidential. • Prepare technical reports by collecting, analyzing and summarizing information and trends.

Our Mission At Owlet, our mission is to empower parents with the right information at the right time, giving them more peace of mind and more sleep. We believe that every parent deserves to feel confident in their journey, and every baby deserves the best care possible. To achieve this, our internal teams need seamless, automated, and efficient systems. That’s where you come in. The Opportunity We are looking for an Associate Business Systems Analyst to join our IT team. This is a unique "utility player" role designed for someone early in their career who loves logic, problem-solving, and making systems talk to each other. In this role, you won't just be maintaining software; you’ll be building the workflows that keep our business moving. You will spend your time mastering Jira automation, supporting our core business platforms, and ensuring our integrations (via Workato) are running smoothly. This role is a high-growth track—you will work directly under our Senior Business System Admin and Integrations Specialist, with the goal of eventually stepping into a specialist role yourself. Your Impact (40/30/30) Your time will be balanced across three key pillars of our technical ecosystem: - 40% Jira Automation & Workflow Architecture: You will be our Jira champion. You'll build out custom automations, design sophisticated workflows, and improve system configurations to make sure our teams are working at peak efficiency. - 30% Business System Administration: You’ll be the right hand to our System Admin. This includes managing user access and provisioning, ensuring security compliance, and pulling critical reports from our key business systems. - 30% Company Integrations & Monitoring: You will help maintain the "connective tissue" of Owlet. You’ll work with our Integration Specialist to  monitor our Workato integration recipes, identify errors, and perform the technical troubleshooting needed to keep data flowing between our apps. Your Day-to-Day - Design and implement no-code automation rules in Jira to streamline project management for various departments. - Monitor Workato integration logs daily, proactively correcting errors and ensuring data integrity across our tech stack. - Facilitate the onboarding and offboarding process by handling user access and permissions for our core software platforms. - Collaborate with stakeholders to understand their data needs and generate insightful reports from our business systems. - Identify opportunities to "clean up" system configurations, removing technical debt and improving the user experience for Owlet employees. - Assist in documentation of system processes and integration maps.

• Assist in the design, build, and implementation of innovative conversational AI solutions. • Serve as the functional expert throughout the customer journey. • Partner closely with customers, internal cross-functional teams, and implementation partners. • Develop and maintain functional documentation, process maps, and implementation of best practice guides. • Analyze AI Agent performance and quality management metrics. • Lead or support partner enablement efforts, including delivering training and facilitating workshops.

• Support cross-functional projects from scoping to implementation • Work with data to support decision-making and operational improvements • Execute and improve operational processes • Work closely with internal stakeholders from Sales, Compliance, Support, Product, and Technology • Assist in planning and executing day-to-day assignments • Proactively identify and help resolve organizational challenges