• Define and communicate a clear experience vision, principles, and strategic roadmap with Product + Engineering • Facilitate cross-functional discovery and decision-making (workshops, critiques, working sessions) to align teams and resolve tradeoffs • Influence problem framing, success metrics, and scope using both qualitative insights and quantitative signals • Design hands-on: flows, IA, interaction models, UI, prototypes—making complex concepts feel obvious • Translate real constraints (policy, operations, compliance, edge cases, data limits) into consumer-grade experiences that build trust • Plan or guide research (interviews, usability tests, concept validation), synthesize findings into clear narratives, and drive shipped decisions • Evolve and govern the design system: scalable patterns, accessibility, documentation, and adoption • Mentor designers through critique, pairing, and calibration to level up craft and consistency • Lead an AI-forward design practice: use AI tools to accelerate exploration, synthesis, prototyping, and production; share repeatable workflows that improve team velocity and outcomes

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is more than a role—it's an opportunity to redefine what it means to be a Solution Consultant. We're not just adopting AI tools; we're fundamentally reimagining how pre-sales create value, support the sales team in winning business and shaping customer outcomes. You'll be part of a team pioneering a new operating model—one that delivers enterprise-grade differentiated customer experiences with startup-like speed. - Design customer journeys for the AI Experience through personalized demos, tailored workshops, and value metrics across specific industries and use cases. Key Responsibilities - Create and validate outside-in discovery and facilitate high-impact workshops that showcase the native AI Experience capabilities of the ServiceNow platform. - Design, configure and deliver tailored demonstrations aligned with industry use cases and customer priorities. - Uncover and articulate business value by connecting solution capabilities to customer metrics that matter—building urgency and a compelling case for investment. - Partner cross-functionally with Solution Architects, Solution Specialists, and AI Foundry Teams to design impactful customer journeys. - Serve as a subject matter expert for AI Experience solutions within assigned accounts throughout the sales cycle, driving momentum toward a 3-6-9 implementation timeline. Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - 2+ years experience; Foundational understanding of the ServiceNow platform. - Strong communication and organizational skills. - Eager to learn and contribute to sales success. - Entry-level support role focused on learning the platform, assisting with demos, and supporting senior consultants. - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions. - Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue. - Eagerness and willingness to learn. - Demonstrated proactive approach to perform without being told what to do. - Ability to prioritize tasks and be efficient to minimize wasted effort. - Proven ability to live up to commitments while maintaining integrity and focus on details. - Exceptional communication and presentation skills to include technical and business concepts. Requirements - For positions in this location, we offer a base pay of $84,075 - $130,350, plus equity (when applicable), variable/incentive compensation and benefits. - Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. - Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Benefits - Health plans, including flexible spending accounts. - 401(k) Plan with company match. - ESPP, matching donations. - Flexible time away plan and family leave programs. Additional Information - Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. - Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. - Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. - Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

• Define and shape AI-powered workflows: Own the end-to-end design of key workflows in Superhuman Mail, helping users focus on what matters most so they can move faster through their day. • Own design from concept to implementation: Drive design work through every stage of the process: crafting well-executed ideas and sketches, interactive prototypes, high-fidelity designs, and final implementation. • Conduct research and competitor analysis: Perform qualitative and quantitative research to understand customers, and competitor analysis to understand the landscape. Leverage customer insights to enhance the product experience and amplify user engagement. • Set the bar for craft: Elevate the design culture at Superhuman by pursuing remarkable quality in your design craft and producing consistent, high-quality work. • Influence product strategy: Partner with product, research, and data to set the vision for your team, and build a roadmap of projects that improve company objectives and metrics. Engage with stakeholders across the company, effectively communicating design updates to leadership for feedback and approval. • Ensure quality delivery: Work with engineering to ensure that high-quality, delightful experiences get built and delivered on time. Advise product and engineering teammates through a deep understanding of design and interaction patterns. • Be part of a supportive team: Work alongside a collaborative group of designers who give thoughtful feedback, share ideas openly, and help each other grow.

• Design customer-centric experiences with measurable business impact • Partner closely with fellow designers, researchers, product managers, engineers, data scientists and marketers to lead product visions, define strategies, shape the product roadmap, and develop design solutions • Use research and qualitative data to guide design and development decisions • Develop a deep understanding of our customers and pros while focusing on key metrics • Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes • Test, learn, and iterate; solve existing problems and discover new opportunities through experimentation