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COBRA Trainer, Quality Assurance Coordinator
Location
United States
Posted
81 days ago
Salary
$20 - $30 / hour
Seniority
Mid Level
Job Description
COBRA Trainer, Quality Assurance Coordinator
The Cigna Group
• Lead onboarding and ongoing development of COBRA Specialists through structured training, progress tracking, and readiness validation. • Conduct regular quality audits, identify trends, and partner with leadership to drive continuous improvement. • Translate regulatory and procedural updates into clear documentation and targeted training sessions. • Maintain and enhance the COBRA procedure platform to ensure accuracy and usability. • Prepare and distribute audit insights and monthly quality reports to support coaching and workflow decisions. • Collaborate closely with the Senior COBRA Trainer/QA Coordinator and Team Leader to meet training and quality goals. • Support special projects and, as needed, manage a limited block of COBRA accounts. • Contribute reliably to daily workflow with professionalism and accountability.
Job Requirements
- Minimum of 2 years of experience in COBRA administration, benefits eligibility, or related health benefits operations
- Strong knowledge of COBRA regulations and working familiarity with HIPAA requirements
- Ability to train, coach, and communicate complex information clearly
- High attention to detail with strong auditing and analytical skills
- Proficiency with Windows-based systems and Microsoft Word and Excel
- High school diploma or GED required.
- Experience in training, quality assurance, or mentoring roles (preferred)
- COBRA certification or willingness to complete certification within the first six months (preferred)
- Experience in a regulated, service-focused environment (preferred)
- Associate or bachelor’s degree in a related field (preferred)
Benefits
- Medical
- Vision
- Dental
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- At least 18 days of paid time off per year
- Paid holidays
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