• Provide leadership and oversight for large-scale automation and integration programs supporting hyperscale and colocation data-center campuses. • Lead a team of Project Managers, ensuring consistent delivery across programs ranging from 20 MW to 200 MW+. • Oversee portfolio health by monitoring project status, budgets, and risk profiles; proactively intervene to resolve performance gaps. • Own portfolio-level budgets, cash-flow forecasts, contingency planning, and profitability targets. • Serve as primary escalation point for clients, general contractors, commissioning agents, and OEM partners. • Champion use of BIM 360/Procore, and AI-driven analytics to improve schedule certainty, cost predictability, and operational efficiency.

• Managing the billing operations and provider credentialing processes within the centralized billing office • Overseeing billing staff • Ensuring accurate and timely submission of claims • Managing credentialing for healthcare providers • Maintaining compliance with regulatory requirements

• Manage release, deployment, and ALM processes • Coordinate multidisciplinary technical teams • Ensure technical governance and quality control of releases

• Serve as the people leader for teams including Field Engineers, Solution Consultants, Major Incident Managers, and Customer Advocate Leaders, all focused on customer-facing support services for radiology and cardiology enterprise imaging IT solutions. • Develop and support team members to excel in their roles. • Manage the escalation process for technical issues, ensuring timely and effective resolution while coordinating with cross-functional teams. • Provide advanced technical support and guidance during critical escalations, leveraging deep knowledge of products and systems. • Analyze incident data and escalation trends to identify opportunities for process enhancements and implement best practices in incident resolution. • Engage with customers at a senior leadership level to manage escalations and ensure satisfaction and success in support services. • Lead the attainment of KPIs and drive continuous improvement, including Major Incident Management processes, escalation management, employee productivity, SLOs and SLAs, customer satisfaction, and retention. • Foster a culture of customer obsession. • Partner with cross-functional leadership to identify gaps and improve processes and business results. • Collaborate with Professional Services, Global Technical Support, Product Management, Organizational Readiness, and L4 Engineering teams to address underlying issues and enhance overall service quality. • Represent Support organization in quality Audits. • Communicate effectively with internal and external stakeholders, providing regular updates on Support priorities, challenges, and outcomes; fosters strong relationships with key stakeholders to ensure alignment. • Partners with internal stakeholders and professional services & support teams to optimize operational processes and systems, ensuring buy-in and adoption of best practices and standard toolsets.