This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Multi-Line Claim Specialist (Auto & General Liability) is responsible for the full investigation, evaluation, negotiation, and resolution of assigned auto and general liability claims across multiple jurisdictions. This role supports multiple client accounts. This position is ideal for an experienced adjuster who believes that every claim represents a real person’s livelihood, owns outcomes, and takes pride in delivering accurate, compliant, and timely claim resolutions. The role may also serve as an advanced career step for future leadership consideration. This is a true adjusting role. It is not an HR, consulting, or administrative position. The Specialist is accountable for end-to-end claim handling, decision-making, and results. Responsibilities - Investigate, evaluate, and adjust auto and general liability claims in compliance with corporate standards, client-specific handling instructions, and applicable state laws. - Establish reserves and provide reserve recommendations within assigned authority. - Review, approve, and negotiate medical, legal, damage, and miscellaneous invoices to ensure accuracy, reasonableness, and claim-relatedness. - Authorize and issue claim payments in accordance with established procedures and authority levels. - Negotiate settlements in alignment with corporate claim standards, jurisdictional requirements, and client expectations. - Coordinate with and oversee outside vendors, including legal counsel and other claim-related service providers. - Maintain accurate and timely claim documentation and diary management within the claim system. - Identify and monitor subrogation opportunities through resolution. - Communicate effectively and consistently with clients, claimants, attorneys, and internal partners. - Ensure compliance with corporate claim handling standards and audit expectations. - Provide timely notice of qualifying claims to excess or reinsurance carriers, when applicable. Qualifications - 10+ years of auto liability claim handling experience. - Demonstrated experience handling injury claims. - Strong analytical, negotiation, and decision-making skills. - Ability to manage workload independently in a fast-paced, multi-jurisdiction environment. - Excellent written and verbal communication skills. - Strong organizational skills with consistent attention to detail. - Reliable, predictable attendance during core client service hours. Requirements - Multiple state adjuster licenses (Nice to Have). - Professional designations such as AIC, ARM, or CPCU (Nice to Have). - Bilingual (Spanish) proficiency (Nice to Have). Benefits - 4 weeks PTO + 10 paid holidays in your first year. - Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance. - Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP). - Career growth: Internal training and advancement opportunities. - Culture: A supportive, team-based work environment.

• Investigate, evaluate, and adjust multi‑line liability claims (property damage & bodily injury) in accordance with CCMSI standards and state requirements • Manage claims involving commercial vehicles, trucking exposures, and third‑party liability • Determine coverage, assess liability, and develop defensible claim strategies • Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed • Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines • Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations • Engage, coordinate, and manage defense counsel or other external vendors when appropriate • Identify and pursue subrogation opportunities • Maintain detailed and timely claim documentation, diary management, and financial reporting • Support excess reporting requirements and client communication needs • Deliver consistent, high‑quality service with professionalism and integrity

• Investigate, evaluate, and resolve moderate-to-high severity property and casualty claims. • Determine insurance coverage, compensability, and liability for assigned property and casualty claims. • Investigate claims by interviewing claimants, insureds, clients, and witnesses. • Resolve complex coverage, liability, and damage issues utilizing sound judgment and technical expertise. • Coordinate and manage vendor services, including contractors, emergency mitigation, repair, and cleaning services. • Maintain control of litigation activities and associated costs in accordance with account-specific guidelines. • Negotiate settlements effectively with claimants, attorneys, and other involved parties. • Prepare and deliver comprehensive, accurate written reports to clients and excess carriers, including recommendations and exposure evaluations. • Maintain current knowledge of industry best practices, regulatory requirements, and claims trends.

• Within documented authority levels, review all claim submissions for accuracy, completeness, and compliance with various Plan Documents, SPDs, and Policies • Clearly and professionally communicate external requests for information and maintain timely follow-up • Clearly and professionally communicate claim payment and denial decisions • Confirm appropriate disclosure when applicable • Calculate and maintain reserves as needed • Assist with aggregate accommodation activities and aggregate claim submissions • Maintain appropriate reporting and communication with team and management regarding your assigned areas of responsibility • Assist with refining internal claim procedures and recommending improvements to management • Other duties as assigned