• Designing, conducting, analysing, and presenting different types of research • Proactively work with designers, product owners and analytics to identify research questions that can yield actionable insights • Collect and analyse data from different types of research (usability studies, interviews, surveys etc.) • Providing product teams/stakeholders with research recommendations and product hypotheses

• Lead mixed-methods research to understand grocery journeys and in-store cart usage in priority markets, and how new technologies can modernize retailer operations and associate workflows. Turn findings into clear business opportunities for Connected Stores and Caper with product and strategy partners. • Plan and execute evaluation and tactical studies to support EU post-launches, including usability tests, surveys, concept and prototype testing, and opportunity sizing. • Conduct in-store research on smart cart and Connected Stores prototypes; coordinate with retailers and EU vendors to run safe, ethical, and repeatable field studies that drive rapid iteration. • Define research plans, sampling strategies, and success metrics; ensure representative participant recruiting and high-quality data across countries and languages. • Synthesize qualitative and quantitative data into clear, decision-ready narratives; influence senior stakeholders across product, design, engineering, and go-to-market functions. • Manage external research partners and vendors in Europe, setting standards for quality, timelines, and budget while navigating time zones and local nuances. • Scale research impact by building playbooks, templates, and repositories; mentor partners on lightweight, self-serve methods where appropriate.

• Lead mixed-methods research to understand grocery journeys and in-store cart usage in priority markets, and how new technologies can modernize retailer operations and associate workflows. Turn findings into clear business opportunities for Connected Stores and Caper with product and strategy partners. • Plan and execute evaluation and tactical studies to support EU post-launches, including usability tests, surveys, concept and prototype testing, and opportunity sizing. • Conduct in-store research on smart cart and Connected Stores prototypes; coordinate with retailers and EU vendors to run safe, ethical, and repeatable field studies that drive rapid iteration. • Define research plans, sampling strategies, and success metrics; ensure representative participant recruiting and high-quality data across countries and languages. • Synthesize qualitative and quantitative data into clear, decision-ready narratives; influence senior stakeholders across product, design, engineering, and go-to-market functions. • Manage external research partners and vendors in Europe, setting standards for quality, timelines, and budget while navigating time zones and local nuances. • Scale research impact by building playbooks, templates, and repositories; mentor partners on lightweight, self-serve methods where appropriate.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves driving high-impact research across two priority areas: modernizing in-store retailer operations through our Connected Stores vision and conducting international research to deepen our understanding of grocery shopping behaviors. - Lead mixed-methods research to understand grocery journeys and in-store cart usage in priority markets. - Turn findings into clear business opportunities for Connected Stores and Caper with product and strategy partners. - Plan and execute evaluation and tactical studies to support EU post-launches, including usability tests, surveys, concept and prototype testing, and opportunity sizing. - Conduct in-store research on smart cart and Connected Stores prototypes; coordinate with retailers and EU vendors to run safe, ethical, and repeatable field studies. - Define research plans, sampling strategies, and success metrics; ensure representative participant recruiting and high-quality data across countries and languages. - Synthesize qualitative and quantitative data into clear, decision-ready narratives; influence senior stakeholders across product, design, engineering, and go-to-market functions. - Manage external research partners and vendors in Europe, setting standards for quality, timelines, and budget. - Scale research impact by building playbooks, templates, and repositories; mentor partners on lightweight, self-serve methods where appropriate. Qualifications - 6+ years of hands-on UX research experience as an individual contributor in a product development environment. - Proven mixed-methods expertise across qualitative and quantitative approaches. - Strong judgment balancing methodological choice and time management to drive confident findings. - Demonstrated experience conducting research in Europe, including leading fieldwork or managing EU-based vendors. - Track record translating research into product strategy and execution for complex, multi-stakeholder products. - Ability to independently scope, execute, and analyze studies end-to-end using industry-standard tools. - Exceptional storytelling and stakeholder management skills. - Willingness to travel domestically and internationally up to 20% for fieldwork. - Authorization to work in the United States. Requirements - Experience with enterprise/B2B software, retailer tools, or ads/marketing platforms. - History of partnering with data science, market research, and voice-of-customer teams. - Background researching connected retail, in-store hardware, or IoT devices. - Familiarity with EU privacy and research regulations. - Experience scoping and managing multi-country vendor engagements. Benefits - Highly market-competitive compensation and benefits. - Remote work flexibility. - New hire equity grant as well as annual refresh grants.