What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. Today, we are an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. We work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of programs we provide, and our strong public policy. We currently have an opening for a Manager, Success Teams. The Manager leads the NAMI Success Team, which serves as the centralized first point of contact for inquiries, issues, and requests from NAMI State Organizations and Affiliates as well as external stakeholders. The Manager is responsible for ensuring consistent, high-quality Tier-1 support through structured intake, defined service processes, and effective escalation pathways. This role oversees daily support operations, manages service performance and response standards, and ensures that inquiries are routed and resolved efficiently across National teams. The Manager plays a key role in strengthening the relationship between NAMI National and the field by ensuring support interactions are timely, coordinated, and transparent. In addition to managing day-to-day operations, the Manager contributes to the continued evolution of the Success Team toward a scalable support model capable of supporting real-time service channels in the future. This full-time position is remote. Salary Range: $68k - $75k ESSENTIAL DUTIES AND RESPONSIBILITIES: - Lead daily operations of the Success Team and supervise Coordinators responsible for handling inquiries from NAMI State Organizations, Affiliates, and external stakeholders. - Oversee centralized intake of field inquiries and ensure requests are accurately logged, triaged, and routed through established support channels. - Establish and monitor service standards (including response expectations and service level targets) and ensure the team consistently meets service expectations. - Respond directly to support tickets during periods of high volume or operational need to maintain service continuity and meet established response standards. - Provide Tier-1 support leadership by guiding Coordinators in resolving inquiries directly and escalating issues appropriately to subject matter experts or internal teams. - Design and maintain structured escalation pathways to ensure complex or technical issues are routed to the appropriate internal teams and resolved efficiently. - Serve as the primary Success Team representative for operational initiatives and projects related to support operations, including process improvements, intake governance, and system enhancements. - Capture and communicate "voice of the field" insights by identifying patterns in support inquiries and sharing opportunities for improvement with internal teams. - Develop and maintain operational reporting related to support volume, response times, resolution patterns, and service performance to inform organizational decision-making. - Lead the development and governance of the Success Team knowledge base and support documentation to ensure consistent guidance and reference materials for both staff and field partners. - Train and mentor Success Team Coordinators, providing ongoing coaching and support to strengthen service quality and professional development. - Support the continued evolution of the Success Team's service model, including preparing processes and staffing structures for potential future real-time support channels. - Other duties as assigned. MINIMUM QUALIFICATIONS: - Experience leading or supervising a service-based team responsible for high-volume inquiries, help desk operations, customer support, or service desk environments - Demonstrated ability to manage support operations, including service queues, response standards, and escalation workflows - Strong operational leadership skills with the ability to establish processes, improve workflows, and implement structured service delivery models - Experience using ticketing or case management systems - Ability to analyze support data and service trends to inform operational improvements and identify recurring issues - Strong written and verbal communication skills with the ability to communicate complex concepts clearly to both technical and non-technical audiences - Excellent problem-solving and decision-making skills, particularly in fast-paced operational environments - Strong interpersonal skills and the ability to collaborate effectively across departments and stakeholders - Experience training, mentoring, and developing staff in a service-oriented environment - Ability to manage multiple priorities while maintaining service quality and meeting response expectations - Interest in or experience supporting mission-driven or nonprofit organizations, particularly in the areas of education, advocacy, or mental health - Strong working knowledge of Microsoft Office and collaboration platforms - Must pass background check Your salary is only one component of the total compensation package. NAMI offers a range of standard and unique benefits that are reviewed annually: - Generous and comprehensive Health, Dental, and Vision Plans - Paid Time Off: Vacation, Personal, and Sick Leave - Paid Parental Leave - 403(b) retirement plan - Flexible Spending Accounts for health care, dependent care and commuter expenses - Life Insurance and Disability coverage paid by NAMI - Flexible Work and Telework programs - Professional Development Reimbursement program - A variety of wellness offerings to support team members - Employee Referral Program - The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce.NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disabilities.

About Cleerly We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time. About the Opportunity Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion. The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success. This will cover the West Territory and be based in Los Angeles, CA. About the Team The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives. This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams. Responsibilities Client Ownership & Relationship Management - Serve as the primary point of contact for clients within the assigned territory - Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices - Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention - Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction Onboarding & Adoption - Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions - Drive initial and ongoing adoption through best practices, education, and alignment with client goals Client Health Monitoring - Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success - Leverage internal data to provide strategic insights to clients and recommend workflow enhancements Retention & Growth - Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion - Champion the voice of the customer internally, contributing feedback to product and service teams Cross-Functional Collaboration - Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service - Support pilots and product rollouts specific to your territory’s client base Requirements - Bachelor’s degree; background in healthcare, life sciences, or business is preferred - 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment - Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable. - Startup (Series A-C) experience preferred, not required. - Exceptional communication, interpersonal, and problem-solving skills - Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision - Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker) - Willingness to travel within the territory (up to 40%) - Spanish speaking is a plus but not required The base salary range for this role varies by location and is aligned to market benchmarks. - Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range. - Final compensation is determined based on location, experience, skills, and internal equity. This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges: - Base Salary: $135,000 - $145,000 - TTC: $155,250 - $166,750 *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards. Working at Cleerly takes HEART. Discover our Core Values: - H: Humility- be a servant leader - E: Excellence- deliver world-changing results - A: Accountability- do what you say; expect the same from others - R: Remarkable- inspire & innovate with impact - T: Teamwork- together we win Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. Job duties, activities and responsibilities are subject to change by our company. OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. By submitting your application, you agree to receive SMS messages from Cleerly recruiters throughout the interview process. Message frequency may vary. Message and data rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. For more information see our Privacy Policy (https://cleerlyhealth.com/privacy-policy). All official emails will come from @cleerlyhealth.com email accounts. #Cleerly

Definium Therapeutics, formerly known as Mind Medicine, is a clinical stage biopharmaceutical company developing novel product candidates to treat brain health disorders. Our mission is to be the global leader in the development and delivery of treatments that unlock new opportunities to improve patient outcomes. We are developing a pipeline of innovative product candidates, with and without acute perceptual effects, targeting neurotransmitter pathways that play key roles in brain health. Founded in 2019, we are continuously expanding our presence and global footprint. We are constantly searching for high-impact individuals in various clinical, technical and business operations domains to strengthen our team of patient-centric, intelligent individuals. We are looking for a motivated Senior Contract Manager with direct pharmaceutical or biotech experience to join our team. You have a business-first approach with strong attention to detail. You can easily drive timelines and possess the ability to identify and analyze potential risks. You are meticulous and adept at all phases of contract management. You have a natural drive for innovation and automation. In this role, you will be reporting to the company’s Associate General Counsel, you will be responsible for managing the company’s contracts process, performing other work under the supervision of attorneys, as required. Responsibilities: Management of Contracts and Legal Documents, including: - Utilization of templates and fallback materials to draft and negotiate contracts such as confidentiality agreements, professional services agreements, MSAs, licensing agreements and vendor agreements, amendments and work orders - Identify and escalate key contracts terms to business owners, and attorneys, as applicable, to manage and mitigate risks - Track and drive contracts to execution, including identifying appropriate stakeholders necessary to reach decisions, and hosting meetings to drive efficient resolution of issues - Effectively communicate priorities and urgencies to applicable stakeholders - Serve as a subject matter expert in contract systems and processes - Partner with colleagues to address and solve day-to-day contracting issues, and proactively troubleshoot and implement short-term and long-term improvements - Identify and track key contract terms and conditions, such as deliverables, milestones, dates, deadlines, renewals and termination obligations Qualifications: - Juris Doctor preferred - Minimum of 7+ years’ experience in contracts negotiations - In-house experience at publicly traded biotechnology or pharmaceutical company - Motivated and extremely detail-oriented, especially when managing sensitive legal information - Ability to support and work closely with a high functioning team, but also successfully work independently without direction in a fast-paced, high-volume environment - Ability to work and coordinate effectively with broad cross-functional clients and teams, including Regulatory, Commercial, Finance, Clinical Operations, Clin Development, Pharmaceutical Development, Corporate Affairs, Human Resources and R&D - General understanding of applicable laws and regulations as well as legal risks related to a clinical stage company, including confidentiality, intellectual property, privacy, anti-kickback and anti-bribery laws, FDA regulations, and GxP - Working knowledge of common vendor types (CRO, Lab Services, CDMOs, etc.) and common customer types (HCPs, patients, payers, etc.) - Flexible in adapting to changing priorities and able to handle several tasks at one time while exercising strong judgement and attention to detail - Excellent communication and organizational skills, and ability to follow-through and meet deadlines - Proficient with computer applications and software, including MS Office applications (Excel, Word, PowerPoint, Outlook), Google Docs, Slack, Box and contracts lifecycle management systems - Knowledge of operations of a legal department and legal terminology - Willingness to learn and assume new responsibilities over time The starting base pay range for this position is $159,300.00 - $178,164.00. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location. Employees in this role may be entitled to additional compensation, including bonus and equity. Benefits information is listed on our Jobs Page. The Company provides competitive benefits to employees including: - 100% paid health benefits including Medical, Dental and Vision for you and your dependents - 401(k) program with company match and vesting after the turn of the first month after your start date - Flexible time off - Generous parental leave and some fun fringe perks!

Role Description This isn't a ticket-closing role. We're looking for someone who takes genuine ownership of the customer experience — from the moment a client places an order to long after they've set up their equipment and are serving their first cup. As our Customer Success Specialist, you'll be the operational and relational backbone of our post-sales experience. You'll lead a team, shape our processes, and ensure every client interaction reflects the quality of the products we sell. You'll work cross-functionally with sales, logistics, marketing, and technical partners — and you'll have real authority to improve how things work. If you're energized by solving complex operational problems, building systems that scale, and genuinely caring about the people you serve, this role was built for you. What You'll Be Responsible For: - Customer Success & Team Leadership: Own the full customer journey and lead the team that delivers it — setting KPIs, coaching performance, and building a culture where every client issue gets resolved with urgency and care. - Sales Enablement & Channel Coordination: Support the consultative sales process through client communications across email, SMS, and social platforms, overseeing accurate quote and invoice creation via Shopify and QuickBooks, and helping coordinate third-party and social commerce channels alongside marketing and sales. - Post-Sales Operations: Ensure the handoff from sale to satisfied customer is seamless, handling client onboarding, equipment setup, ongoing inquiries, and facilitating accessory or parts orders — including specialty items not in the catalog. - Logistics, Damages & Returns: Own communication and resolution when things go wrong — damaged shipments, return claims, logistics delays — working closely with logistics teams to move fast, communicate clearly, and turn frustrating moments into trust-building ones. - Process Improvement: Identify recurring issues and fix them for good by designing new workflows, proposing automation, or rallying cross-functional partners around better methods. Qualifications - At least 5 years in a client-facing operations or customer success role, with 2+ years leading a team. - Experience with Shopify or similar tools. - Strong communication skills, both in writing and conversation, with analytical instincts to spot patterns and act on them. - Experience in e-commerce operations is essential. - Familiarity with professional coffee equipment or the specialty coffee industry is a plus; a genuine passion for coffee is beneficial. Benefits - A remote-first, globally distributed team and flexible work environment. - The opportunity to lead a high-impact function within a fast-growing brand. - A collaborative, passionate culture driven by innovation and a love for coffee.