• Act as named Specialist for Managed Payroll and Payroll Administrative customers • Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met • Respond to internal escalated cases from payroll team and other internal stakeholders • Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified • Lead scheduled weekly, monthly, and quarterly client calls • Configure basic to medium complex Workday pay components, deductions, run categories and support the year-end process • Troubleshoot quarter and year-end audit reports and make recommendations to customers • Meet quality and production metrics and scorecards • Maintain payroll services support documentation • Collaborate with peers and customer teams to support customers and resolve requests

• Independently perform the monthly payroll processing • Maintain and review all payroll-relevant master and transaction data • Prepare and submit statutory reports and certificates (e.g., social security, DEÜV, A1) • Ensure compliance with all legal requirements in payroll tax, employment, and social security law • Provide subject-matter assessment of complex payroll-related issues and implement them in an audit-proof manner • Coordinate with HR and Accounting (including payroll accounts, provisions) • Collaborate with tax advisors, authorities, and social insurance institutions • Act as the internal point of contact for all payroll-related questions and support audits and reviews • Support the Accounting team and understand accounting processes under the German Commercial Code (HGB)

• Process payroll accurately and on time, including hours worked, PTO, bonuses, deductions, and benefit changes. • Ensure payroll compliance with wage and hour laws, tax regulations, and company policies. • Handle garnishments, new tax setups, and tax notices with precision. • Assist with year-end payroll tax reviews, reporting, and reconciliations. • Audit payroll, accruals, and HRIS data for accuracy and compliance. • Enter and verify timecard data with proper documentation. • Manage employee password resets and assist with employment verifications in the HRIS system. • Update HRIS for position changes, status changes, and compensation adjustments. • Generate and provide reports to support payroll, HR, and management needs. • Serve as a point of contact for general payroll, timecard, accrual, and tax-related employee inquiries. • Participate in process improvements, system testing, upgrades, and implementation of payroll and HRIS best practices. • Maintain meticulous records, double-check data entries, and proactively identify discrepancies or potential issues.

GENERAL SUMMARY Under general supervision and reporting to the Payroll Manager, The Payroll Administrator is responsible to perform all activities necessary for multi-state US and international hourly and salaried payrolls, including maintaining related records, filing tax reports and voluntary deduction reports, processing involuntary deductions such as levies and garnishments. The Payroll Administrator will play a critical role in maintaining data integrity, resolving payroll-related issues, and driving process improvements within the organization. ESSENTIAL JOB FUNCTIONS - Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. - Accurately prepare, document, process, distribute and reconcile semi-monthly US multi-state salaried and hourly payroll, and monthly salaried international payroll - Manage end-to-end payroll process using Ulti-pro UKG and Blue Marble systems - Maintain up-to-date knowledge of jurisdictional legislation affecting payroll - Understand and follow applicable provisions - Process deductions relating to federal, state, and local taxes, 401k contributions, garnishments, health, etc. - Open and establish new state/local and country entities for new payrolls as required - Enter new hire information into the onboarding process for payroll system, benefits, and 401k - Ensure accurate and timely payroll processing, maintaining compliance with payroll laws, tax regulations - Adhere to tight deadlines - Respond to and resolve any inquiries regarding paychecks or payroll reporting - Follow all processing procedures, adhere to policies, and maintain confidentiality - Ensure payroll issues are escalated and resolved promptly - Other duties as required KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: - Payroll Software: preferably UKG and Blue Marble - DocuSign Software - Benefits and HR Software - Multi-state US payroll - International payroll - California and Washington state timekeeping requirements - Familiarity with other HR processing systems such as 401k and various benefit systems - Accounting - Timekeeping - Regulatory compliance - HR and labor rules and regulations - Fair Labor Standard Act, Affordable Care Act (ACA) - ACA, HIPAA, FMLA and COBRA, 401(k) - Federal and State employment legislation - MS Office specifically Microsoft Teams, Excel, and Outlook. Skills: - Excellent analytical skills, diligence, and an elevated level of confidentiality - Problem-solving and independent thinking - Time Management - Records Management - Proficient in Payroll software and systems; UKG preferred - Fluent English – reading and writing is required - Professionalism, integrity, and exceptional attention to detail - Excellent interpersonal, written, and verbal communication skills - Strong independent decision-making skills and professional judgment Ability to: - Meet tight deadlines and ensure accurate processing - Resolve errors or system issues - Manage completion of all payroll tasks prior to processing dates - Commit to working every payroll processing date - Communicate professionally and tactfully with employees to explain specifics regarding their pay - Establish and maintain effective working relationships - Pass pre-hire background check including credit screening Supervision Received: - The work is performed under general supervision. Supervision Exercised: - none EDUCATION AND EXPERIENCE - Associate’s degree preferred and 3-5 years of related experience processing multi-state and international Payroll for 250+ employees. - Any combination of education and experience may be considered. LICENSES, CERTIFICATES & OTHER REQUIREMENTS - Fluent English – reading and writing is required - Valid Drivers’ License - Valid Auto Insurance - Pass pre-hire background check including DMV and credit screening. - Pass Pre-hire Drug Screening BENEFITS INCLUDE: - 401k with match and immediate vesting - 12 days accrued vacation, increasing with service tenure - 10 days annual sick pay - 11 paid holidays COMPANY PAID: - CHAMP PLAN Wellness - $25k life insurance - Short Term Disability - Employee Assistance Plan COMPANY SUBSIDIZED: - Medical - Dental - Vision OPTIONAL EMPLOYEE PAID: - Long-term Disability - Accidental Death and Disability - Critical Care - Supplemental Life Insurance for self/spouse/children/family WORKING CONDITIONS This position is primarily remote; however the DFW area is strongly preferred. Productivity: Incumbents must perform work in an efficient, effective, and timely manner with minimal direction. Mobility: Incumbents are required to participate in assigned physical activities which may include light lifting and sitting for prolonged periods of time. Vision: Vision sufficient to read printed documents, computer screens, and observe behavior of others. Environment: Typical home office conditions, working directly with Senior Management, local and remote staff members, and external domestic and international payroll contacts. Low to moderate noise. Other Factors: Typical hours worked are Monday – Friday from 8:00 a.m. – 5:00 p.m. Incumbents required to work occasional extended hours. Note: The job description is intended to describe the general nature and level of work performed by employees and is not a complete list of responsibilities, duties and skills required for the personnel so classified. It is recognized that other related duties not specifically mentioned may also be performed and are subject to change at the discretion of the employer. TRIGO is a global provider of operational quality management and consulting solutions, mainly for the automotive, emobility, aerospace and heavy transportation industries. Our 10,000 employees in 28 countries offer a complete portfolio of services throughout the supply chain, ranging from inspection services to the implementation of technological solutions based on artificial intelligence, virtual reality and data, as well as auditing, consulting, engineering and training, in the service of our partners' quality.