Who is Nest Health? As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States. What does it mean to be a part of a startup? Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect: - Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities - Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas - Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes - Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified - Collaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively. What is the purpose of this role? The Fractional Chief of Staff acts as a strategic thought partner and force-multiplier for the CEO and executive leadership team. Primary responsibilities include board and investor management, facilitating executive meetings, high-level -administrative strategic support, leading internal company communications and management of the executive team’s time including in-person events. Preferred would be someone with experience/interest in growth and government relations, who can help to represent Nest externally and serve as a strategist on Nest’s growth pathway. Critically important is a confident communicator and leader, someone with excellent emotional intelligence and a flexible and creative mindset. What you’ll do Executive Leadership Support - Orchestrate strategic time management for the CEO and, on occasion, the executive team - Understand CEO priorities and act as air traffic controller through effective schedule management and plan agendas and ensure materials are available for internal and external meetings that involve the CEO. - Plan and execute strategic conferences, high-level meetings, company-wide events - Provide strategic context and recommendations for executive decision-making - Function as a strategic connector between different organizational initiatives - Lead and structure Executive and Leadership team meetings to ensure clear agendas, productive discussion and alignment on key points, note taking, and timely follow-up with clear action items and owners to ensure that next steps are clearly defined and documented - Assist with complex travel planning and logistics for executives Stakeholder Management - In partnership with the CEO, manage Board of Directors relations, including meeting preparation, communications, and strategic engagement - Oversee investor relations strategy and communications, including drafting updates and managing materials in partnership with Nest’s CFO and CEO. - Support board and investor meetings, developing agendas, creating presentations, taking minutes, and ensuring follow-through - Facilitate productive engagement between executive leadership and key external stakeholders—especially governmental and health plan - Act as a liaison between the CEO and other departments, as well as external contacts Strategic Development and Planning - Lead and drive the development, alignment, and ongoing tracking of OKRs, contributing to strategic planning initiatives and ensuring long-term goals and objectives are clearly defined and achieved. - Conduct research and analysis to support executive decision-making - Serve as a central driver of enterprise-wide initiatives, coordinating across all functional areas and bringing together the appropriate Nest capabilities to ensure success. Operations and Project Management - Ensure careful documentation of discussions and meetings for longitudinal initiatives - Manage special projects that span functional domain, from requirements gathering to early project management - Monitor and report on key performance indicators (KPIs) to the executive team - Write original materials for the CEO's office and company communications to employees and external platforms - Be aware of and help educate the executive team and CEO on trends in venture capital and government/regulatory sphere that may benefit Nest or impact its operations. Organizational Effectiveness - Assess and support high functioning organizational culture - Develop strategic planning processes that align with organizational objectives - Partner with the People Team to ensure that strategic initiatives remain aligned with organizational mission and values - Identify opportunities to improve cross-functional collaboration and efficiency Government and Growth - Establish and maintain relationships with state and national government officials - Help VP of Growth to build out an effective client management pipeline, assist in growth strategy - Attend functions in support of CEO and VP Growth and support relationship building. What do you bring to the Nest? Education and Experience - Master's degree in public policy, Healthcare Administration, Business Administration, or related field preferred - 7+ years of experience in a senior leadership role within a healthcare organization, consulting practice, and/or government agencies or government relations - Startup experience preferred (Prior to Series B) - Experience working directly with senior executives, board members, and investors - Experience preparing executive-level materials (e.g., board decks, investor updates, policy briefs, strategic memos). - Prior exposure to government relations or public policy preferred - Track record of successful project management and operational excellence - Experience with organizational planning processes or strategic road mapping is a plus. Skills and Competencies - Expert knowledge of healthcare landscape - Strong strategic thinking and planning capabilities - Excellent stakeholder management and relationship-building skills - Superior written and verbal communication abilities - Proven ability to navigate complex organizational dynamics - Political acumen and government relations experience - Ability to synthesize complex information into actionable strategies - Strong project management and execution skills - Proficiency with Microsoft Office suite, particularly SharePoint, PowerPoint, and Excel - Exceptional organizational and time management skills - Ability to prioritize multiple competing demands and maintain attention to detail - Strong problem-solving and analytical capabilities - Discretion when handling confidential and sensitive information What is required (travel & physical requirements)? Prolonged periods sitting at a desk and working on a computer Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply. Why choose Nest Health? Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios , and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025. Learn more about us at https://www.nesthealth.com/. To learn more about the Nest care model, watch this video, by the award- winning HBO Katrina Babies filmmaker Edward Buckles, JR. Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.

• Orchestrate strategic time management for the CEO and, on occasion, the executive team • Understand CEO priorities and act as air traffic controller through effective schedule management and plan agendas and ensure materials are available for internal and external meetings that involve the CEO. • Plan and execute strategic conferences, high-level meetings, company-wide events • Provide strategic context and recommendations for executive decision-making • Function as a strategic connector between different organizational initiatives • Lead and structure Executive and Leadership team meetings to ensure clear agendas, productive discussion and alignment on key points, note taking, and timely follow-up with clear action items and owners to ensure that next steps are clearly defined and documented • Assist with complex travel planning and logistics for executives • In partnership with the CEO, manage Board of Directors relations, including meeting preparation, communications, and strategic engagement • Oversee investor relations strategy and communications, including drafting updates and managing materials in partnership with Nest’s CFO and CEO. • Support board and investor meetings, developing agendas, creating presentations, taking minutes, and ensuring follow-through • Facilitate productive engagement between executive leadership and key external stakeholders—especially governmental and health plan • Act as a liaison between the CEO and other departments, as well as external contacts • Lead and drive the development, alignment, and ongoing tracking of OKRs, contributing to strategic planning initiatives and ensuring long-term goals and objectives are clearly defined and achieved. • Conduct research and analysis to support executive decision-making • Serve as a central driver of enterprise-wide initiatives, coordinating across all functional areas and bringing together the appropriate Nest capabilities to ensure success. • Ensure careful documentation of discussions and meetings for longitudinal initiatives • Manage special projects that span functional domain, from requirements gathering to early project management • Monitor and report on key performance indicators (KPIs) to the executive team • Write original materials for the CEO's office and company communications to employees and external platforms • Be aware of and help educate the executive team and CEO on trends in venture capital and government/regulatory sphere that may benefit Nest or impact its operations. • Assess and support high functioning organizational culture • Develop strategic planning processes that align with organizational objectives • Partner with the People Team to ensure that strategic initiatives remain aligned with organizational mission and values • Identify opportunities to improve cross-functional collaboration and efficiency • Establish and maintain relationships with state and national government officials • Help VP of Growth to build out an effective client management pipeline, assist in growth strategy • Attend functions in support of CEO and VP Growth and support relationship building.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is instrumental in driving breakthroughs in healthcare across a global community that values diversity and fosters professional growth. The ideal candidate will leverage their experience within Academic Medical Centers to enhance strategic partnerships. You will be the key liaison between C-suite executives and operational teams, ensuring exceptional customer engagement while managing complex operational workflows. Your contributions will directly influence healthcare delivery, making a significant impact on both patients and the organization. - Provide exceptional customer engagement and support to drive partnership performance. - Deliver an outstanding customer experience through clear communication and proactive relationship building. - Lead strategic engagement across the customer’s organization, including budgeting and KPI alignment. - Collaborate across business lines to ensure transparency around challenges and risks. - Respond efficiently to concerns and support problem resolution. - Contribute to broader Enterprise Services Operations initiatives as needed. Qualifications - Direct leadership experience within an Academic Medical Center environment. - A deep understanding of regulatory, research, and educational missions unique to AMCs. - Ability to develop short- and long-term operational and capital plans. - Strong knowledge of health system service line operations. - Results-driven mindset balancing customer impact and business objectives. - Project management capabilities in fast-paced settings. - Excellent communication skills engaging with executives and teams. Benefits - Comprehensive medical, dental, and vision insurance. - 401(k) retirement plan with company match. - Life insurance and disability coverage. - Generous paid time off and sick leave policies. - Support for professional development and growth opportunities. - Flexibility in work arrangements to support work-life balance.

About Nevoya: Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital. About The Role: As Director of Transportation, you are the operational backbone of Nevoya. You own the dispatch team, the driver workforce, and the daily planning engine that keeps freight moving on time and customers happy. This is a high-ownership role: you will manage the complexity of a growing carrier, schedule changes, operational exceptions, driver performance, and customer commitments, while building the systems and habits that allow the operation to scale. You come from the carrier world. You know what dispatch looks like under pressure, what it takes to build a driver team that is safe, productive, and retained, and how to turn operational chaos into structured process. You also embrace technology as a genuine tool and get excited when a new system actually makes something work better. This is a remote role for Texas-based candidates, with 15% travel required. What You'll Do: Dispatch Team Management: - Directly lead and develop a team of dispatchers and load planners, setting expectations, providing real-time coaching, and managing performance. - Build and enforce dispatch protocols: load assignment, driver communication, check-calls, and exception handling. - Own the daily ops board, ensuring all loads are covered, drivers are utilized, and the team is responding proactively to changes, not reactively to fires. - Triage and resolve operational escalations quickly: missed pick-ups, late deliveries, driver no-shows, equipment issues, and customer-impacting events. - Establish clear shift handoff standards so nothing falls through the cracks across coverage hours. - Use Nevoya's TMS as the single source of truth for the dispatch team, champion adoption, enforce data hygiene, and ensure the team is working in the system, not around it. Operational Planning: - Own the weekly and daily load planning process: matching driver availability, HOS constraints, equipment locations, and customer pickup/delivery windows to build executable plans. - Anticipate and manage schedule disruptions, weather, breakdowns, driver call-outs, customer changes, with contingency plans ready before problems compound. - Develop and maintain driver schedules that balance utilization, regulatory compliance, and driver wellbeing. - Coordinate with the sales and customer success teams to ensure upcoming freight commitments are operationally feasible before they are confirmed. - Identify and eliminate recurring operational bottlenecks: lanes that consistently underperform, drivers who are chronically underutilized, handoffs that break down repeatedly. - Build planning cadences and tools that allow the team to look ahead, not just manage the day in front of them. Driver Management and Productivity: - Serve as the operational leader for all CDL drivers, setting performance expectations, managing conduct, and handling day-to-day driver relations. - Track and actively manage driver productivity metrics: miles per day, load completion rates, idle time, on-time percentage, and utilization. - Lead structured driver performance conversations, recognizing top performers and addressing underperformance directly and constructively. - Manage driver onboarding: qualification file review, orientation, equipment training, and first-week check-ins. - Partner with HR on driver retention, compensation benchmarking, and corrective action processes. - Be accessible to drivers and build a culture where drivers feel heard and supported, because driver retention starts with leadership. Safety and Compliance: - Coach dispatchers to proactively monitor HOS and ELD data as part of their daily workflow, catching potential violations before they become driver or DOT issues. - Ensure the team has the tools, training, and habits to keep driver qualification files, drug and alcohol program tracking, and vehicle inspection records current and accurate. - Hold dispatchers accountable for addressing unsafe driver behaviors in the moment. - Make sure incident and accident response is handled correctly by the team: proper documentation, timely reporting, and appropriate escalation when needed. - Build a culture on the dispatch floor where safety is a shared standard, not a compliance checkbox. - Review safety performance data regularly and use it to coach the team, identify patterns, and drive continuous improvement. Customer Success and Service Quality: Our customers chose Nevoya because we promised a better experience. Your team is the one that delivers on that promise every day. - Own on-time performance as an operational KPI, track it daily, identify root causes of failures, and drive continuous improvement. - Serve as the operational partner to the customer success team, providing real-time status on loads, proactive communication on exceptions, and honest root-cause analysis after service failures. - Ensure dispatchers treat customer communication as part of the job, including proactive check-calls and exception notifications. - Conduct post-failure reviews on service misses and translate findings into process changes that prevent recurrence. - Build visibility for customers into the operation and support the team in using Nevoya's platform to provide real-time tracking and accurate ETAs. - Represent the operational perspective in customer escalations: be credible, composed, and solution-oriented. What We're Looking For: - 7+ years in transportation operations with significant carrier-side experience. You have run dispatch, managed CDL drivers, and owned operational outcomes. - Proven track record managing a dispatch team (5+ years of experience leading teams): setting standards, developing dispatchers, and building a high-accountability environment. - Direct CDL driver management experience: hiring, coaching, corrective action, and retention. - Deep knowledge of DOT/FMCSA compliance: HOS, driver qualification, drug and alcohol program, and ELD requirements. - Experience in truckload operations; drayage or port experience a strong plus. - Demonstrated ability to manage operational planning in a dynamic environment, schedule changes, exceptions, and competing priorities are your normal. Ideal Characteristics: - Tech-forward mindset: You get genuinely energized when a new tool or system makes something work better. You learn new platforms thoroughly and advocate for technology adoption on your team and never work around the system. - Calm under operational pressure: When things go sideways, and in trucking they will, you stay organized, prioritize clearly, and move the team toward a solution without drama. - Operator at heart: You have run dispatch. You know how a driver's day actually works. Your team respects you because you have been in the weeds. - Accountable leader: You set high standards and follow through consistently. You do not let underperformance linger, and you give credit where it is due. - Data-driven: You can look at on-time data, driver utilization, and HOS logs and quickly identify what is broken and what to do about it. - Startup-ready: You thrive in a fast-moving, early-stage environment. You are energized by building process, not just following it. Nice to Haves: - Experience with electric vehicle fleet operations or energy-aware logistics planning. - Familiarity with modern TMS platforms (Samsara, McLeod, MercuryGate, PortPro). - Prior experience with California drayage or port/intermodal operations. - Background managing unionized driver workforces. - Spanish language proficiency, a meaningful asset in our operating markets. Why Nevoya: - Build and lead a dispatch and driver team at a carrier that is doing things differently: electric, AI-native, and customer-obsessed. - Work alongside engineers and product managers who are genuinely building tools to make your operational life easier, and who will listen when you tell them what is broken. - Competitive salary, meaningful equity in an early-stage venture-backed company, and comprehensive benefits. - A mission worth caring about: zero-emissions freight that competes on performance, not just values. - Direct access to leadership and a real seat at the table as we scale. At Nevoya, we believe diverse teams build better solutions. We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role. If you have any other questions please email our Recruiting Team directly @ careers@nevoya.com