Role Details Type of Support: Answering inbound calls Contract Duration: Full-time Training Schedule: Monday - Friday 9 am - 6 pm EST Monday - Friday Work Schedule: Open to shifting schedules (subject to business requirements) Work Type and Location: Remote, US Expected Start Date: March 26, 2026 About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. Welcome to Crescendo. Welcome to what’s next. The Role As an Inbound Call Agent or Customer Support Specialist at Crescendo, you'll be on the front lines of helping our clients' customers. You'll help navigate them through account creation, and website navigation, as you assist with scheduling their first appointment with their provider. You’ll answer their questions, solve their problems, and make sure they have a great experience. You’ll be a key part of our team, providing excellent service and representing our clients positively. What You’ll Do: - Answer inbound calls from customers and provide helpful support. - Listen to customers' needs and find solutions to their issues. - Provide accurate information about products or services. - Document customer interactions and issues in our systems. - Follow established processes and guidelines to ensure quality service. - Work as part of a team to achieve customer satisfaction goals. - Participate in training sessions to improve your skills and knowledge. - Stay up-to-date on product and service information. - Escalate complex issues to senior team members when needed. - Help create a positive experience for every customer. What We Expect From You: - Have a strong desire to help customers and solve problems. - Be reliable and ready to support customers during your scheduled hours. - Be a team player and work well with others. - Be able to learn and adapt to new information and processes quickly. - Have good communication skills, both written and verbal. - Be comfortable using computer systems and software. - Be flexible and willing to help out where needed. What You’ll Get In Return: - Flexible working arrangements - Competitive Base Salary. - Generous paid vacation. - Attractive benefits package (medical, dental, vision, etc., based on your location). - Competitive retirement benefits (US only). - Access to free posture-based fitness workouts from home, paid Sabbatical Leave. - Training opportunities provided by Crescendo and outside entities. - 1-on-1 coaching, mentorship, and opportunities for development. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. - Care for others: Empathy is a key driver. When people thrive, so does the mission. - Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. - Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. - Take ownership: Bold choices with integrity at the core—that’s how impact lasts. - Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

A New Path for Your Career: Join Kensington Partners Group Are you seeking a professional opportunity that offers autonomy and a genuine sense of purpose, all from the comfort of your own home? Kensington Partners Group is actively seeking a highly motivated Remote Sales Customer Representative to join our expanding team. If you excel at forging meaningful relationships, thrive in an independent setting, and are passionate about delivering impactful financial solutions, this role is designed for you. Your Impact as a Remote Sales Customer Representative As a vital member of our team, you will serve as the crucial link between our company and our clients, providing guidance and support to help them achieve their financial goals. Your responsibilities will include: - Building Client Relationships: Engaging virtually with pre-qualified clients to establish and nurture lasting, trusting connections. - Assessing Client Needs: Conducting comprehensive discovery sessions to understand clients' unique circumstances and aspirations. - Presenting Tailored Solutions: Articulating personalized strategies for products such as Life Insurance, Indexed Universal Life (IUL), and Annuities through virtual channels. - Facilitating the Client Journey: Guiding clients seamlessly from initial inquiry through to the successful implementation of their chosen plan. - Managing Workflow: Utilizing our CRM system to meticulously organize and track client interactions, ensuring a smooth and efficient process. Why This Opportunity Is Right for You We believe in supporting our team members with the tools and freedom they need to succeed. This remote position offers significant advantages for professionals who are ready to take their career to the next level: - Unlimited Earning Potential: Your dedication and hard work are directly rewarded with an uncapped commission structure. - Unmatched Flexibility: Enjoy the freedom to set your own work-from-home schedule, creating a perfect balance between your professional and personal life. - Focus on Relationships: Work exclusively with pre-qualified leads, allowing you to dedicate your energy to building rapport rather than cold calling. - Robust Support System: Benefit from extensive training, advanced tools, and dedicated mentorship designed to foster your continuous professional development. - Collaborative Culture: Join a supportive network of professionals who are committed to mutual success, even in a remote setting. - Wellness Benefits: Take advantage of opportunities for life insurance and healthcare benefits to secure your well-being. Who We're Looking For - Adept Communicators: Individuals who are skilled at building rapport and explaining complex concepts clearly and concisely in a virtual environment. - Self-Driven Professionals: Thrives independently and demonstrates a high degree of self-motivation and accountability. - Solution-Oriented Thinkers: Possesses a proactive mindset and is dedicated to finding the most effective solutions for clients. - Client Advocates: Passionate about positively influencing clients' financial futures and dedicated to providing exceptional service. Important Note: This is an independent contractor (1099) position. Compensation is solely based on commission. Ready to take charge of your professional journey in a dynamic remote environment? Explore this exciting opportunity and apply to Kensington Partners Group today!

• Own first-line intake for Alice support across ASR, CSR, and Back Office teams (Slack, Jira, email). • Triage incoming requests: reproduce issues, categorize (bug, data, training, enhancement), and assess severity and impact. • Resolve issues without engineering via guidance, configuration, and documented workarounds; keep stakeholders moving. • Create high-quality tickets when engineering is required, including repro steps, expected vs actual behavior, and business impact. • Coordinate urgent incident response for critical outages or workflow breaks, with clear status updates and post-incident follow-ups. • Identify recurring patterns and drive prevention through knowledge base articles, lightweight enablement, and recommendations to Product. • Track and report support health metrics weekly (volume, time-to-first-response, deflection rate, top drivers).

• Support Sales Representatives: Serve as a direct resource for Sales Reps, handling new business inquiries, completing applications, and providing coverage when Reps are unavailable. • Guide Clients Through the Purchase Process: Build rapport with prospective customers, gather the information needed to move their application forward, and deliver a smooth, professional buying experience. • Quote New Business: Run accurate insurance quotes across multiple carriers for new customers, clearly presenting coverage options and helping clients understand the products that best fit their needs. • Complete Applications: Prepare, submit, and follow up on new policy applications, ensuring all required documentation and information are collected accurately and on time. • Educate and Advise: Explain coverage options, discounts, and policy features to help clients make informed decisions — with a focus on finding the right fit, not just the fastest close. • Meet Performance Goals: Consistently achieve KPI benchmarks, including % of Binds and Contacts Handled, in line with company expectations. • Stay Queue-Ready: Maintain availability and manage phone states appropriately to ensure clients and Sales Reps receive prompt, professional support throughout the day.