At the Heart of Imaging
Customer Renewals Specialist – EMEA
Location
Italy
Posted
132 days ago
Salary
0
Seniority
Senior
Job Description
Customer Renewals Specialist – EMEA
Circle Cardiovascular Imaging
• Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on-time and accurate contract execution. • Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments. • Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down-sell or churn. • Accurately forecast renewal revenue, providing visibility to leadership on pipeline health and risk status. • Negotiate renewal terms, pricing, and contracts in alignment with Circle’s policies and approval processes. • Maintain accurate records in Salesforce and DealHub, ensuring quotes, contracts, and forecasts are up to date. • Escalate at-risk renewals early and collaborate cross-functionally to develop retention strategies. • Support transitions to subscription models (Evolve, Evergreen, TAP) and ensure customers understand value propositions. • Partner with finance to resolve billing or payment issues tied to renewals.
Job Requirements
- Experience in previous sales roles, preferably in selling sophisticated technology and ideally in the medical tech sector.
- Good understanding of the healthcare industry.
- Excellent use of technology.
- Extensive experience of Salesforce or other CRM platforms.
- Structured: leads the customer through the process, is organized and responsive.
- Outstanding collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse situations.
- Outstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills.
- Confident: believes in own abilities and can handle rejection.
- Focused: does not get sidetracked, knows the destination (the "close").
- Outgoing: projects a great professional first impression is energized always.
- Ability to interact with all levels of the organization.
- Be detail oriented and have excellent time management skills.
Benefits
- Competitive compensation and vacation.
- Flexible working arrangements.
- Employee Wellness Program.
- Professional development and tuition reimbursement program.
- Gratifying internal recognition/kudos programs.
- Annual salary review – based on company and individual performance.
- Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued.
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