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Chord logo
Chord

Data-first, API-first commerce for fast-growing DTC brands.

Implementation Engineer

Location

New York

Posted

94 days ago

Salary

$165K - $180K / year

Seniority

Senior

Job Description

Implementation Engineer

Chord

• Own the end-to-end technical implementation for new customers — from kickoff through production launch — serving as their primary technical point of contact. • Deploy, configure, and maintain the Chord Analytics SDK across customer storefronts, including headless builds (Next.js, Hydrogen, custom React) and Shopify (pixel-based) environments. • Embed directly with customer engineering teams, building confidence through technical credibility, clear communication, and reliable delivery. • Diagnose and resolve complex integration and data issues in production, ensuring data accuracy and system reliability across the customer’s stack. • Integrate Chord with the broader CDP and martech ecosystem — tools like Braze, Klaviyo, GA4 — and help customers consolidate or optimize their data tool sprawl. • Partner closely with Product, Engineering, and Customer Success to prioritize improvements, surface customer feedback, and shape the product roadmap. • Contribute to technical architecture decisions that improve scalability, developer experience, and time-to-value for new customers. • Create and maintain clear documentation, implementation guides, and runbooks that improve both internal workflows and customer onboarding. • Track and communicate implementation progress, technical risks, and outcomes to internal and external stakeholders.

Job Requirements

  • Strong JavaScript and TypeScript engineering skills, with production experience in Node.js, React, and modern front-end frameworks (Next.js, Remix, or similar).
  • Meaningful experience with CDP platforms, tag management, and the martech ecosystem — you understand how customer data flows from storefront to warehouse to activation tools.
  • Familiarity with headless commerce architectures and the Shopify ecosystem (Liquid, Hydrogen, Shopify APIs, checkout extensibility).
  • A track record of working directly with external engineering teams as a trusted technical partner — not just a support contact, but someone who earns a seat at the table.
  • Excellent communication skills: you can translate complex technical concepts for non-technical stakeholders and hold your own in deep architectural discussions with senior engineers.
  • Experience building, publishing, or maintaining SDKs, libraries, or developer-facing tools used in production environments.
  • Solid understanding of GraphQL and RESTful APIs.
  • Comfort with CI/CD pipelines, testing frameworks (Jest, Cypress, Playwright), and observability tooling (Sentry, Datadog).

Benefits

  • 100% employee medical benefits coverage, with 69% dependent coverage.
  • Flexible PTO — we encourage you to take the time you need.
  • Onboarding package and annual work-from-home stipend.
  • Generous parental leave with a customizable transition-back program.
  • In-person team events throughout the year.

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