This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an exciting opportunity to lead a high-performing Customer Success team focused on digital-first engagement and scalable growth. The Manager of Digital Customer Success will oversee a geographically distributed team, driving retention, renewals, and adoption across a high-volume portfolio. You will develop strategies to optimize customer health, lifecycle automation, and self-serve experiences while collaborating with Revenue Operations, Finance, Marketing, and Customer Operations. The role requires data-driven decision-making, executive-level communication, and the ability to influence across cross-functional teams. You will have the opportunity to shape processes, build scalable systems, and mentor a team while contributing to predictable revenue outcomes and long-term customer satisfaction. This position is remote within the Eastern or Central U.S. time zones, supporting both domestic and international customers. - Lead and manage a team of five Customer Success Managers and Team Leads, fostering a culture of high performance and accountability. - Own renewal forecasting, Net Revenue Retention (NRR), and expansion performance across the digital segment. - Drive strategies to optimize retention, reduce at-risk accounts, and implement scalable renewal and activation processes. - Monitor customer health, adoption, and engagement metrics, identifying opportunities for proactive intervention. - Collaborate cross-functionally to align forecasting, automation, campaign strategy, and operational improvements. - Support international territories while maintaining consistent execution and playbooks. - Coach team members on onboarding, product launches, skill development, and performance metrics. Qualifications - 5+ years in Customer Success, Account Management, or Retention roles, with 2+ years in people management. - Proven experience managing renewal forecasting, revenue targets, and lifecycle automation. - Strong analytical skills and comfort with dashboards, metrics, and performance data. - Experience in SaaS, EdTech, or managing scaled customer segments is preferred. - Demonstrated success building and leading geographically distributed teams, including process definition, talent development, and accountability systems. - Excellent cross-functional collaboration and executive communication skills. - Ability to manage multiple priorities in a fast-paced, data-driven environment. - Must be based in Eastern or Central U.S. time zones to align with team and customer schedules. Benefits - Competitive salary with on-target earnings between $130,000–$160,000 annually. - Flexible paid time off and emphasis on work-life balance. - Comprehensive medical, dental, vision, and orthodontic coverage. - 401(k) match and equity participation. - Home office setup stipend and monthly technology stipend. - Professional development stipend and learning opportunities. - Paid parental leave, volunteer days, and charitable donation matching. - Remote work with global team collaboration and a supportive, inclusive culture.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves strategic client leadership where you own million dollar relationships and drive retention that determines the agency's future. - Own every major client relationship end to end. - Run regular strategy calls with founders doing 7 and 8 figures monthly. - Build retention roadmaps that keep clients locked in for years. - Generate AB testing ideas that move revenue needles by hundreds of thousands. - Brief Klaviyo managers on dedicated flows and campaigns for each brand. - Handle 99% of client communication. Clients talk to you, not the team. - Onboard new million dollar accounts with kickoff calls and goal alignment. - Drive weekly revenue strategy for key clients using performance data. - Plan monthly promotional calendars that maximize seasonal revenue. - Analyze copy and creative for campaigns that generate massive returns. - Evaluate new tools and apps that could 10x client results. - Work directly with the PM and the team to execute at agency speed. Qualifications - Proven client facing experience as CSM, account manager, or similar role. - Solid understanding of email marketing and ecommerce fundamentals. - Copywriting background is non negotiable. You review and critique copy with confidence. - Organized and structured. You manage large portfolios without dropping anything. - Proactive by default. Clients never chase you, you chase results for them. - Impeccable spoken and written English. All clients are US based high performers. - Available from 4 PM CET or 9 AM EST depending on your timezone. - Huge plus if you have agency experience working with premium DTC brands. Requirements - If you need to be managed or told what to do, this is not for you. - If you have no background in email marketing or copywriting, this is not for you. - If you treat clients as tickets rather than relationships, this is not for you. - If you're a generalist looking for variety, this is not for you. - If you can't handle pressure from million dollar accounts, this is not for you. - If you need corporate structure and slow decision making, this is not for you. Benefits - Competitive pay based on your region and experience, plus bonus commission. Company Description Our client is one of the fastest growing email marketing agencies in Europe, targeting $1.5M next year.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting veterans and their families as they explore supplemental benefit options. - Connect with veterans and their families who have expressed interest in learning about benefit options - Schedule and conduct virtual consultations via Zoom - Explain available programs in a clear, respectful, and supportive manner - Guide clients through the enrollment process and provide follow-up assistance - Maintain accurate records using secure digital systems - Participate in weekly training sessions and professional development calls Qualifications - Clear, confident communicators comfortable speaking with clients on Zoom - Organized and self-motivated professionals who work well independently - Individuals who enjoy helping others and building meaningful client relationships - Veterans, military spouses, or those passionate about supporting the military community - Tech-comfortable individuals who can navigate digital platforms and tools Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a webcam Benefits - 100% remote work environment with flexible scheduling - Weekly pay via direct deposit - Warm leads provided — no cold calling or prospecting - Full training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Clear advancement paths into leadership roles - Supportive, mentorship-focused team culture Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial security of working families across the United States.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Real Estate Analysts play a critical role at Berkadia, utilizing their expertise in Commercial Real Estate (CRE) finance to lead analytical projects and support Berkadia’s Mortgage Banking and Investment Sales professionals meet the needs of Berkadia’s customers. - Supports mortgage banking and investment sales professionals’ source and execute business. - Leverages Company’s centralized resources including teams based in Hyderabad, India. - Analyzes commercial and multifamily real estate, which includes generating pro forma valuations and sizing appropriate loan options. - Prepares formal loan submissions for lenders by drafting quotes to the business and credit teams; adds quotes to internal tracking system (Salesforce); prepares loan applications; drafts internal approval memos; follows up on outstanding business and addresses internal reporting needs; and reviews loan servicing data. - Leads deal processing from applications to closings. - Reviews due diligence material for real estate transactions. - Reviews pertinent market information, including rent/sale comps, capitalization rates, market vacancy, trends, and other data necessary to evaluate specific loan opportunities, including competitor information. - Interfaces with external parties including owners of real estate, providers of capital, vendors, consultants, and attorneys. Qualifications - Demonstrated 2 years + experience in Affordable Housing Finance. - Experience supporting deals from Beginning to End. - Extensive experience managing 5+ loans at a time. - Advanced experience in Microsoft Office including Outlook, Word, PowerPoint, Excel, and experience with tools like pivot tables, presentation animation and formatting charts preferred. - Strong organizational skills and ability to multitask in a fast-paced environment with competing priorities. - Able to communicate clearly both verbally and in writing with all levels of an organization. Benefits - Monthly paid volunteer hours and donation matching to benefit our communities. - Employee Resource Groups that help you grow with us. - Fertility and family planning services. - Up to 12-weeks of fully paid parental leave. - Mental health care, including free counseling sessions. - Generous tuition reimbursement to fund your learning journey. - Pet insurance discounts. - And more! Compensation $90,000 — $120,000 USD