• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals • Consult on digital assessment, grading, and reporting strategies. Provide deep understanding and best practices of instructing with MyLab • Consult with customers on modifying or creating content • Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed • Consult with product teams to advise on products under development • Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives • Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation • Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.

• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals • Consult on digital assessment, grading, and reporting strategies; Provide deep understanding and best practices knowledge instructing with Mastering courseware • Consult with customers on modifying or creating content • Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed • Consult with Product teams to advise on development of new platforms, tools, and features • Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives • Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation • Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an exciting opportunity to lead a high-performing Customer Success team focused on digital-first engagement and scalable growth. The Manager of Digital Customer Success will oversee a geographically distributed team, driving retention, renewals, and adoption across a high-volume portfolio. You will develop strategies to optimize customer health, lifecycle automation, and self-serve experiences while collaborating with Revenue Operations, Finance, Marketing, and Customer Operations. The role requires data-driven decision-making, executive-level communication, and the ability to influence across cross-functional teams. You will have the opportunity to shape processes, build scalable systems, and mentor a team while contributing to predictable revenue outcomes and long-term customer satisfaction. This position is remote within the Eastern or Central U.S. time zones, supporting both domestic and international customers. - Lead and manage a team of five Customer Success Managers and Team Leads, fostering a culture of high performance and accountability. - Own renewal forecasting, Net Revenue Retention (NRR), and expansion performance across the digital segment. - Drive strategies to optimize retention, reduce at-risk accounts, and implement scalable renewal and activation processes. - Monitor customer health, adoption, and engagement metrics, identifying opportunities for proactive intervention. - Collaborate cross-functionally to align forecasting, automation, campaign strategy, and operational improvements. - Support international territories while maintaining consistent execution and playbooks. - Coach team members on onboarding, product launches, skill development, and performance metrics. Qualifications - 5+ years in Customer Success, Account Management, or Retention roles, with 2+ years in people management. - Proven experience managing renewal forecasting, revenue targets, and lifecycle automation. - Strong analytical skills and comfort with dashboards, metrics, and performance data. - Experience in SaaS, EdTech, or managing scaled customer segments is preferred. - Demonstrated success building and leading geographically distributed teams, including process definition, talent development, and accountability systems. - Excellent cross-functional collaboration and executive communication skills. - Ability to manage multiple priorities in a fast-paced, data-driven environment. - Must be based in Eastern or Central U.S. time zones to align with team and customer schedules. Benefits - Competitive salary with on-target earnings between $130,000–$160,000 annually. - Flexible paid time off and emphasis on work-life balance. - Comprehensive medical, dental, vision, and orthodontic coverage. - 401(k) match and equity participation. - Home office setup stipend and monthly technology stipend. - Professional development stipend and learning opportunities. - Paid parental leave, volunteer days, and charitable donation matching. - Remote work with global team collaboration and a supportive, inclusive culture.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves strategic client leadership where you own million dollar relationships and drive retention that determines the agency's future. - Own every major client relationship end to end. - Run regular strategy calls with founders doing 7 and 8 figures monthly. - Build retention roadmaps that keep clients locked in for years. - Generate AB testing ideas that move revenue needles by hundreds of thousands. - Brief Klaviyo managers on dedicated flows and campaigns for each brand. - Handle 99% of client communication. Clients talk to you, not the team. - Onboard new million dollar accounts with kickoff calls and goal alignment. - Drive weekly revenue strategy for key clients using performance data. - Plan monthly promotional calendars that maximize seasonal revenue. - Analyze copy and creative for campaigns that generate massive returns. - Evaluate new tools and apps that could 10x client results. - Work directly with the PM and the team to execute at agency speed. Qualifications - Proven client facing experience as CSM, account manager, or similar role. - Solid understanding of email marketing and ecommerce fundamentals. - Copywriting background is non negotiable. You review and critique copy with confidence. - Organized and structured. You manage large portfolios without dropping anything. - Proactive by default. Clients never chase you, you chase results for them. - Impeccable spoken and written English. All clients are US based high performers. - Available from 4 PM CET or 9 AM EST depending on your timezone. - Huge plus if you have agency experience working with premium DTC brands. Requirements - If you need to be managed or told what to do, this is not for you. - If you have no background in email marketing or copywriting, this is not for you. - If you treat clients as tickets rather than relationships, this is not for you. - If you're a generalist looking for variety, this is not for you. - If you can't handle pressure from million dollar accounts, this is not for you. - If you need corporate structure and slow decision making, this is not for you. Benefits - Competitive pay based on your region and experience, plus bonus commission. Company Description Our client is one of the fastest growing email marketing agencies in Europe, targeting $1.5M next year.