• Own ultimate accountability for end-to-end cross-functional alignment of customer outcomes, including onboarding, implementation, adoption, retention, renewal readiness, and expansion enablement. • Lead and scale Faro’s Customer organization across: - Customer Strategy (customer adoption planning, workflow integration, stakeholder mapping, and expansion enablement in partnership with Commercial) - Clinical Solutions (user education and enablement and analytics interpretation) - Customer Success (formal training programs and customer support) - Professional Services (platform configuration and API-based integrations into customer systems and third-party tools) • Drive the evolution of Faro’s customer operating model by identifying cross-functional breakpoints, strengthening effective practices, and driving standardization where required to support consistency, scalability, and a cohesive customer experience. • Identify where Faro’s current approach will break at the next stage of growth, and proactively evolve the operating model before it becomes a problem. • Create and refine scalable playbooks across onboarding, services delivery, enablement, support, renewals, and customer-led expansion, introducing structure only when it meaningfully improves consistency and outcomes. • Build clarity of ownership and handoffs across teams to reduce friction and improve the customer experience as volume and complexity increase. • Set and oversee the customer operating cadence, aligning on expectations for health reviews, escalation management, renewal forecasting, executive account planning, and delivery tracking, and holding teams accountable for consistent execution in close partnership with functional leads. • Serve as an executive sponsor for key enterprise accounts, building trusted relationships and supporting complex escalations when required. • Maintain Faro’s white glove customer experience at scale, ensuring customers feel prioritized and cared for, not routed into a generic process. • Partner cross-functionally with Product, Engineering, and Commercial teams to ensure customer feedback translates into product improvements and growth outcomes. • Coach and develop leaders and teams, building a culture of ownership, empathy, execution, and high standards.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Vice President of Sales will have personal responsibility for the higher volume customers and members of the Sales Leadership Team (Directors, Regional Sales Managers, etc.) including but not limited to: - Prioritizes people and broker management. - Makes meaningful time investments in selecting, developing, training, and managing the performance of people on the Sales Team. - Responsible for maximizing the potential sales volume, and planning and directing sales force activities to maximize profit from all segments of the market, creating and communicating programs to respective regional teams for execution. - Partners cross-functionally with the Marketing, Finance, and Supply Chain teams to establish and implement successful customer programs that profitably increase product availability and points of distribution. - Achieves and delivers annual plans for the customer base that reflect the agreed-upon brand/customer strategies and supply delivery of business goals. - Monitor and manage Sales performance by leveraging customer analytical systems. - Translate business strategy into clear and locally executable plans and focus resources accordingly within their respective customers. - Understands the dynamics of each respective customer and provides insight and direction to develop solutions that promote and build the brand. - Supports the execution and management of budgets, sales expenses, T&E, and reporting. Qualifications - Bachelor’s degree in business or related field (required) - 10+ years’ CPG experience with at least 5 years in a leadership position Requirements - Assertive/demonstrates courage; ability to effectively negotiate and influence others - Strong communication skills: ability to effectively communicate with a variety of audiences - Organization; able to set and meet deadlines, and multi-task in fast-paced environments - Presentation skills; ability to use data for fact-based selling, on a personal and team level - Extremely organized, dependable, and self-motivated - Leadership; able to acquire, manage, mentor, and lead a team of Sales Managers - Strong computer skills; specific knowledge of Microsoft Office programs - Up to 70% travel as needed by land and/or air, inclusive of some nights & weekends - Must have a valid driver’s license and be able to drive a motor vehicle - Experience working with distributors that have both national and regional coverage - Natural food, conventional grocery, club, mass, drug and/or beverage industry experience (preferred) - Experience in natural food and beverage industry (preferred) Benefits - Health Insurance: Medical, Dental, Vision, and Life Insurance - 401K with Matching - Employee Assistance Program - Discounts on the amazing GT’s product line (available for pickup at headquarters only) - Corporate Discounts with our partners through LifeMart (concert & sporting event tickets, cell phone service, gifts, restaurants, hotels, childcare, and more!) Company Description At GT’s Living Foods, we’re more than just a company – we’re a community passionate about creating a healthier, happier world. Over the last 30 years we’ve built a culture of inclusivity and authenticity, where our shared values create an environment that inspires you to do your best while achieving meaningful results. Our mission to transform health and happiness through potent, living foods has established us as the #1 Kombucha brand and a leader in the Health & Wellness space.

Faro aims to improve lives by helping life sciences companies answer complex clinical questions, simply, efficiently, and effectively. Our software platform is used to orchestrate complex clinical development with a single source of truth. It brings words, data, and teams together, empowering researchers to design more intelligent trials, master complexity, and reach milestones faster. The SVP or VP of Customer is a key member of Faro’s leadership team who will be entrusted to scale our customer-facing organization through a period of rapid growth and increasing product sophistication. This role requires a leader who can operate strategically and tactically, rolling up their sleeves to work through ambiguity, while strengthening and evolving the systems, playbooks, and operating rhythms already in place. A defining part of Faro’s customer experience is that almost every customer feels like they are Faro’s most important customer. This role is accountable for preserving that high-touch, high-ownership experience as Faro scales, building structure without creating bureaucracy, and ensuring customers continue to feel prioritized, supported, and successful. This leader has direct responsibility for the Customer organization and is accountable for customer outcomes. **Note: Candidates and Recruiting Agencies, please do not contact our employees regarding the position or your application status. Doing so will automatically disqualify you from the position or working with us. Only applications submitted through the designated link will be considered. Please DO NOT SPAM our employees regarding the role or your application status. Duties and Responsibilities - Own ultimate accountability for end-to-end cross-functional alignment of customer outcomes, including onboarding, implementation, adoption, retention, renewal readiness, and expansion enablement. - Lead and scale Faro’s Customer organization across: - Customer Strategy (customer adoption planning, workflow integration, stakeholder mapping, and expansion enablement in partnership with Commercial) - Clinical Solutions (user education and enablement and analytics interpretation) - Customer Success (formal training programs and customer support) - Professional Services (platform configuration and API-based integrations into customer systems and third-party tools) - Drive the evolution of Faro’s customer operating model by identifying cross-functional breakpoints, strengthening effective practices, and driving standardization where required to support consistency, scalability, and a cohesive customer experience. - Identify where Faro’s current approach will break at the next stage of growth, and proactively evolve the operating model before it becomes a problem. - Create and refine scalable playbooks across onboarding, services delivery, enablement, support, renewals, and customer-led expansion, introducing structure only when it meaningfully improves consistency and outcomes. - Build clarity of ownership and handoffs across teams to reduce friction and improve the customer experience as volume and complexity increase. - Set and oversee the customer operating cadence, aligning on expectations for health reviews, escalation management, renewal forecasting, executive account planning, and delivery tracking, and holding teams accountable for consistent execution in close partnership with functional leads. - Serve as an executive sponsor for key enterprise accounts, building trusted relationships and supporting complex escalations when required. - Maintain Faro’s white glove customer experience at scale, ensuring customers feel prioritized and cared for, not routed into a generic process. - Partner cross-functionally with Product, Engineering, and Commercial teams to ensure customer feedback translates into product improvements and growth outcomes. - Coach and develop leaders and teams, building a culture of ownership, empathy, execution, and high standards.

• Develop and execute PatientFi’s capital markets roadmap to support loan origination growth, enhance liquidity, and optimize cost of funds. • Lead end-to-end structuring, negotiation, and execution of new forward flow agreements, warehouse facilities, and ABS securitizations. • Evaluate and implement innovative funding structures, SPVs, and credit enhancements to diversify PatientFi’s capital base. • Collaborate with internal stakeholders to forecast capital needs and align financing strategy with growth objectives. • Source new institutional investors, banks, and credit unions. • Serve as the primary point of contact for institutional investors and warehouse providers, ensuring transparency, performance tracking, and strategic alignment. • Prepare and deliver investor presentations, performance updates, and market insights to partners and the executive team. • Oversee cash management and liquidity across multiple bank accounts and funding facilities. • Monitor borrowing bases and covenant compliance across warehouse facilities. • Partner with Finance and Credit to forecast liquidity requirements and ensure capital efficiency. • Lead internal and external capital markets reporting, including lender and noteholder updates. • Partner with FP&A and Credit teams to analyze loan economics, funding costs, and performance metrics. • Drive automation and scalability in reporting and capital partner communications.