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Claims Customer Experience Specialist

Location

United States

Posted

132 days ago

Salary

0

No structured requirement data.

Job Description

Claims Customer Experience Specialist

Reserv Inc.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. - Handle phone and email inquiries, providing support and ensuring a smooth and positive experience for all involved parties as they navigate their claims journey. - Deliver exceptional, empathetic assistance using your expertise in multi-line insurance and claims. Qualifications - Highly motivated and growth-oriented. - Passionate CX professional who cares deeply about the customer and their experience. - Empathetic, exercising empathy and patience towards everyone you interact with. - Sense of urgency at all times, balanced with the ability to be detail-oriented. - Creative, challenging existing assumptions and finding creative solutions to problems. - Curious, wanting to know the whole story to make the right decisions early. - Anti-status quo, taking action to change things for the better. - Communicative, comfortable with phone communications throughout the claims process. - A sense of humor. Requirements - High school diploma or equivalent; bachelor's degree or relevant insurance certifications are a plus. - Previous experience in customer service or a call center environment within the insurance industry, preferably with a focus on property or liability claims. - Strong knowledge of multi-line insurance claims processes, terminology, and best practices. - Excellent communication skills, both verbal and written. - Active listening skills to understand customer needs, concerns, and emotions. - Strong problem-solving and critical-thinking abilities. - Proficiency in using customer relationship management (CRM) systems and other relevant software applications. - Empathy, patience, and resilience to handle challenging customer interactions. - Strong organizational and time management skills to prioritize tasks and meet deadlines effectively. - Must be able to obtain designated home state claim adjuster license in 60 days. Benefits - Generous health-insurance package with nationwide coverage, vision, & dental. - 401(k) retirement plan with employer matching. - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work. - Work from anywhere to facilitate your work-life balance. - Apple laptop, large second monitor, and other quality-of-life equipment. - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role. - Work toward reducing and eliminating all the administrative work from an adjuster role. - Foster a culture of empathy, transparency, and empowerment in a remote-first environment.

Job Requirements

  • Highly motivated and growth-oriented.
  • Passionate CX professional who cares deeply about the customer and their experience.
  • Empathetic, exercising empathy and patience towards everyone you interact with.
  • Sense of urgency at all times, balanced with the ability to be detail-oriented.
  • Creative, challenging existing assumptions and finding creative solutions to problems.
  • Curious, wanting to know the whole story to make the right decisions early.
  • Anti-status quo, taking action to change things for the better.
  • Communicative, comfortable with phone communications throughout the claims process.
  • A sense of humor.
  • High school diploma or equivalent; bachelor's degree or relevant insurance certifications are a plus.
  • Previous experience in customer service or a call center environment within the insurance industry, preferably with a focus on property or liability claims.
  • Strong knowledge of multi-line insurance claims processes, terminology, and best practices.
  • Excellent communication skills, both verbal and written.
  • Active listening skills to understand customer needs, concerns, and emotions.
  • Strong problem-solving and critical-thinking abilities.
  • Proficiency in using customer relationship management (CRM) systems and other relevant software applications.
  • Empathy, patience, and resilience to handle challenging customer interactions.
  • Strong organizational and time management skills to prioritize tasks and meet deadlines effectively.
  • Must be able to obtain designated home state claim adjuster license in 60 days.

Benefits

  • Generous health-insurance package with nationwide coverage, vision, & dental.
  • 401(k) retirement plan with employer matching.
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy after 8 months of continuous work.
  • Work from anywhere to facilitate your work-life balance.
  • Apple laptop, large second monitor, and other quality-of-life equipment.
  • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
  • Work toward reducing and eliminating all the administrative work from an adjuster role.
  • Foster a culture of empathy, transparency, and empowerment in a remote-first environment.

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