• Own core concierge end-to-end request customer experience, including chat and communication with members, proposal and booking experiences • Own foundational request internal agent servicing structure, including how requests are tracked and progressed • Design centric and customer journey focused, obsessed with the customer experience • Lead a direct team, experience leading high performing teams and getting the best out of their associates

Role Description The Game Commercialization Manager is responsible for designing, optimizing, and scaling monetization strategies for game products. This role focuses on revenue model development, pricing optimization, user segmentation, and data-driven experimentation to support sustainable growth across global markets. Key Responsibilities - Design and optimize game revenue models, payment structures, and in-game item systems - Monitor key monetization metrics such as conversion rates, ARPU, LTV, and user spending behavior - Optimize pricing strategies, item bundles, and promotional mechanics based on data insights - Collaborate with product, operations, and BI teams to implement diverse monetization scenarios - Analyze competitor strategies and market trends to propose innovative commercialization approaches - Establish and manage monetization testing frameworks, including A/B testing and controlled experiments - Evaluate promotional effectiveness and continuously refine monetization strategies Qualifications - 7+ years of experience in game monetization, commercialization operations, or related product roles - Leadership or management experience in monetization or product teams - Strong understanding of iGaming, online gaming, or other high-monetization game business models - Solid knowledge of revenue metrics, pricing frameworks, and user segmentation models - Strong data analysis skills and experience with experimental design and performance evaluation - Professional proficiency in English and Chinese, suitable for cross-functional and cross-regional collaboration Preferred Qualifications - Experience with RFM models, A/B testing, or other user behavior analysis frameworks - Background in community operations or KOL (Key Opinion Leader) collaboration - Experience designing monetization strategies for global or multi-market products

• Serve the role of product lead in both agile and waterfall software development methodologies: define Epics and Features, actively participate and facilitate capability mapping and feature definition workshops to craft Business Requirements Documents • Roadmapping and implementation planning • Manage scope and requirements schedule, negotiate scope trade-offs throughout the development cycle • Review and guide Solution Requirement Specification crafting by Business Analysts on the team • Effectively interface with cross-functional teams of clinical domain experts, product directors, program management, and application development teams in a new product development/enhancement process • Analyzing data using simple SQL queries • Partnering with Architecture, Data Governance, Data Integration, and other related teams to develop and maintain a data product roadmap • Prioritize product fixes and enhancements based on input from key stakeholders • Work with developers and QA Engineers to produce and test new features and fixes • Become a product expert and subject matter expert on a portfolio of data products

• Set product vision & strategy: Define the long-term roadmap for the Fan Intelligence portfolio aligned with WMT Digital’s business goals and market opportunities. • Drive execution: Translate vision into actionable product roadmaps, ensuring timely and successful delivery. • Engage with customers & partners: Build trusted relationships with partners and customers to understand needs, validate solutions, and shape strategy. • Requirements gathering: Translate business needs and customer feedback into clear user stories, acceptance criteria, and product requirements. • Foster cross-functional alignment: Collaborate with engineering, design, marketing, and sales to ensure products deliver value in-market. • Delivery management: Support sprint planning, reviews, and retrospectives to ensure teams remain aligned and productive. • Data-driven decisions: Track feature adoption, collect feedback, and recommend improvements based on KPIs and user insights. • Market awareness: Stay current on trends in sports, music, and entertainment technology to inform backlog priorities and feature development. • Product expert: Provide sales teams with technical product support, data solution expertise, and lead technical demos for customers.