Virtual Representative About the Role: Nuvant is hiring Virtual Representatives to help prospective clients explore financial solutions that align with their personal or business goals. In this role, you’ll serve as a key first point of contact to introduce our services and guiding clients toward the next step. Core Responsibilities - Initiate outbound calls, emails, and messages to potential clients - Respond promptly to inbound inquiries and guide clients through initial questions - Engage in conversations to uncover client needs and goals - Clearly explain service offerings and recommend next steps - Schedule follow-up calls or connect clients with the right team members - Log interactions and maintain accurate notes in our CRM Qualifications - High school diploma or college degree preferred - Confident, friendly communicator who thrives in a client-facing environment - Organized and comfortable working in a work from home setting - A people-first approach with strong listening and follow-up skills - Previous experience in sales, appointment setting, or client-facing role a plus What We Offer - Competitive base salary plus performance-based bonuses and incentives. - Access to comprehensive benefits package including medical, dental, vision, 401k, and paid time off. - Flexibility with structured support - Opportunities for advancement with a growing company - A team culture that values professionalism and performance

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting pharmacists in preparing specialty prescription medications and handling a variety of operational assignments. You will be integral to ensuring that all processes are followed to enhance health outcomes. With some autonomy in prioritizing your tasks and working under minimal supervision, your critical thinking and communication skills will be essential in liaising with patients and healthcare providers. Your contributions will help streamline operations and improve the overall efficiency of the pharmacy's services. - Support pharmacists with the preparation and dispensing of specialty Rx medications. - Perform varied administrative and operational customer support assignments. - Conduct computations and ensure adherence to operational processes. - Communicate effectively with patients and healthcare providers. - Contact physicians for prescription clarifications as needed. - Enter prescription orders into the system accurately. Qualifications - Active license with the Board of Pharmacy in the appropriate state. - Certified Pharmacy Technician. - Previous experience in a pharmacy setting preferred. - Strong communication and organizational skills. - Ability to work independently and make decisions based on established policies. - Familiarity with pharmacy operations and medication management. Benefits - Competitive salary range of $40,000 - $52,300 per year. - Comprehensive medical, dental, and vision benefits. - 401(k) retirement savings plan. - Generous paid time off and company holidays. - Short-term and long-term disability insurance. - Opportunities for personal and professional development.

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey! Sign-on bonus available for eligible external applicants! Contact us today to learn more! Reporting to the Member Contact Center Manager, the Member Contact Center Team Lead assists with managing the day-to-day operation of the Contact Center staff. This role also includes assisting in Contact Center staff development to ensure the delivery of quality service supportive of our organizational strategy, attainment of goals as well as the adherence to credit union policies and procedures. The Contact Center Team Lead is also charged with upholding a Member Centric environment focusing on enhancing the member experience and would serve as acting manager in the absence of the Contact Center manager. Responsibilities: - Assist with monitoring the day-to-day operations of the Contact Center to help ensure that sales and service level agreements are met. Assists with for scheduling, reporting, resolving escalated issues, staff development, schedule adherence, and projects as assigned. Assists Manager with the development and revision of Contact Center directives/procedures, ensures proper staff communication and adherence to policies and procedures. Monitors calls for quality and training purposes. - Assists Contact Center Manager with developing, mentoring, motivating, coaching and monitor performance to enhance service and performance results. Assists with the development of annual performance goals, input and recommendations for training plans, performance evaluations and appropriate personnel actions for each direct report. - Other: Develops effective working relationships with internal partners. Ensures that operating procedures are followed to minimize security risk, protect corporate assets, and attain a satisfactory rating on internal audits. Adheres to all risk management guidelines and complete all required compliance training within time frame provided. - Performs necessary adjustments/corrections on member’s accounts. Including written follow up via email or letters. - Acting Manager in absence of Manager for Contact Center - Assists staff with routine duties as time allows and provides coverage when there are staff shortages this includes working Saturdays - Supports and participates in continuous improvement activities. - Represents the Credit Union in a positive and professional manner. - Other related duties as assigned. - Maintains member and other sensitive information with confidentiality. - Treats all co-workers and members with respect. Qualifications: - 3 to 5 years of demonstrated progressive credit union or related banking experience is required (with at least 2 years in a Sr. level role) - Previous customer service experience. Aptitude for problem solving. - Comprehensive knowledge of products and services. Ability to deal with a constant influx of telephone calls and interruptions - Thorough knowledge of applicable law, regulations, compliance practices and Credit Union procedures. - Strong proficiency with computers and computer software applications with advanced proficiency in Microsoft Office (including spreadsheets, word processing and presentation software - Must be able to communicate effectively with members, management and co-workers. Ability to interface with people in a positive manner. - Proficient in MS Word, Excel and ability to create reports. - Able to handle difficult/irate escalated calls. - Ability to analyze and solve problems relative to member service needs - Team oriented and the ability to work collaboratively - Must be able to coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion. - Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and outside of the organization - Strong interpersonal and consulting skills. - Excellent written and verbal communication skills - Ability to compose and provide reports either through Excel or Prism Preferred Qualifications: - Three to 5 years Call Center operations experience in a supervisory position. - Experience with system conversions and/or implementations - 2 years' experience in a Supervisory role. - Understanding of member centric environments - Knowledge of work force management administration to coordinate work schedules for staff - Manage real-time and historical call volumes and reporting to ensure scheduling process to minimize service level impacts and overtime. - 4-year degree in business or related field. Education: Education equivalence to a 2-year college degree or completion of a specialized course of study at a business or trade school. Website: nuvisionfederal.com/careers Benefits: - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement Pay scale by applicable geographic location: - Alaska: Min $29.31 - Mid $36.63 - Max $43.96 - Arizona: Min $25.84 - Mid $32.30 - Max $38.76 - Florida: Min $24.64 - Mid $33.05 - Max $39.66 - Nevada: Min $26.44 - Mid $33.05 - Max $39.66 - Texas: Min $24.88 - Mid $31.10 - Max $37.32 - Washington: Min $30.02 - Mid $37.53 - Max $45.04 - Wyoming: Min $25.48 - Mid $31.85 - Max $38.22 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job, the type of years and experience within the industry, job related training/education, etc. Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at Recruiting@nuvisioncu.org. We will work with you to meet your needs in accordance with applicable laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Benefits Representative, you’ll connect with families and individuals to help them understand financial protection options. You’ll focus on educating, guiding, and building trust — all while working from your laptop. - Talk with clients in scheduled virtual meetings - Explain programs and options in a clear, friendly way - Help clients complete applications and understand next steps - Keep track of client information and follow up as needed - Learn the products, rules, and best practices to confidently advise clients - Meet personal goals and track your progress Qualifications - Self-motivated individuals who have an entrepreneur spirit and a business ownership mentality - Leaders-in-training with a strong work ethic, a self-starter and disciplined - Goal-oriented learners who are coachable and have a desire to grow professionally Requirements - 100% Remote position you can work from anywhere Benefits - Flexible Schedule - Get paid weekly, earn bonuses, and build long-term income potential - Gain mentorship, leadership experience, and skills that last a lifetime