• Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. • Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication. • Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand. • Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries. • Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.

• Responds to inbound calls from health plans, employer groups, employees, and family members within 30 seconds, delivering exceptional, professional support in a timely, courteous, and energetic manner to members planning an elective surgical or medical procedures. • Accurately documents and communicates consumer interactions, including handling inbound calls, emails, and chats, as well as conducting outbound follow-up calls and responding promptly to emails and voicemails. • Promotes SmartShopper products and services, encouraging consumer engagement with Zelis offerings and supporting adoption of new program initiatives. • Researches, analyzes, and escalates member incentive inquiries to the appropriate internal team, clearly communicating resolution steps and updates to consumers. • Leverages internal databases to generate reports on claim history, procedure code matching, accounts on hold, incentive check fulfillment status, claim load schedules, shopping confirmation codes, exception payments, and consumer search history. • Communicates with consumers’ health insurance carriers to obtain, validate, and confirm accurate claim status and program eligibility information. • Contacts members’ sites of service, as needed, to verify the status of insurance claims. • Monitors, documents, and maintains accurate records for all related inquiry cases, ensuring proper case assignment and timely resolution by the appropriate individual or team. • Supports digital and direct mail engagement campaigns by interacting with consumers to confirm registration and encourage active participation in SmartShopper program offerings. • Partners regularly with the SmartShopper Staff Development and Quality Management (QM) Specialist to fulfill ongoing education and training requirements, including completing refresher courses and knowledge checks within designated timeframes. • Collaborates with the SmartShopper Staff Development and QM Specialist to meet or exceed QM scorecard targets and maintain high consumer satisfaction ratings in alignment with Zelis and Customer Care standards. • Works closely with the Finance team to verify reward check status and ensure proper documentation and voiding when reissuing incentive payments is necessary. • Applies analytical and problem-solving skills to identify, document, and escalate trends related to member inquiries, complaints, unpaid incentives, and other departmental performance improvement opportunities to leadership. • Communicates with members’ sites of service to research and document billing discrepancies as they arise. • Collaborates with the Data team to support the processing and distribution of reward incentive checks.

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We currently have full-time and part-time schedules available (no 3rd shift/overnight availability). Critical Position Requirements: - Full‑time resident of one of the following states: Arizona, Florida, North Carolina, or Ohio - You must provide your own equipment (requirements listed below) - You must have a dedicated, distraction‑free workspace with no background noise - 100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time) - Starting pay is $18.00/hour WORK FROM HOME REQUIREMENTS - Personal computer or laptop with Windows 11. (Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.) - High Speed Internet that meets the below requirements: - Download Speed = 25 Mbps or higher   - Upload Speed = 10 Mbps or higher  - Ping = 50 ms or lower  - Jitter = 20 ms or lower  - Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may not be equipped with an ethernet port and require an adaptor)   - USB wired headset - Webcam - Cell phone capable of downloading app for multifactor authentication and receiving push notifications - Dedicated workspace free from background noise and interruptions   ESSENTIAL ACTIVITIES - Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. - Accurately enters claim data into our production systems while on a live phone call. - Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs. - Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. - Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference. - Utilizes systems and resources provided to enhance the overall customer experience. - Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information. - Other duties assigned by leadership. PROFESSIONAL REQUIREMENTS - Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards  - Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment - The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset - The ability to read and utilize provided scripting in a conversational and timely manner - Demonstrates a high level of empathy and integrity by always doing the right thing - Has an upbeat personality and can show an authentic willingness to assist our customers - Previous experience working in a contact center or other customer service role - 16+ years of age - High School Diploma or equivalent, or actively enrolled WHAT YOU’LL GET - Pay is $18.00/hour and offers bonus opportunities. - A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts. - Weekly pay checks! - Up to $5,250 in tuition reimbursement per year. - Paid training and all the tools and resources you'll need to be successful. - View all our health, wealth, and life offerings at www.safelitebenefits.com.

Remote Client Sales Representative - Accelerate Your Career with Us! Are you a driven individual looking for a flexible and rewarding sales career? Join our team as a Client Sales Representative and leverage our exceptional company culture, rapid growth opportunities, and extensive support to excel in the comfort of your home office. Why Choose Us? - Exceptional Culture: Recognized for our outstanding company culture by Entrepreneur Magazine and highly rated on Glassdoor and Indeed. - Full-time opportunity offering consistent hours, stable income potential, and long-term career growth within a supportive remote environment. - Steady Growth: Listed on the Inc. 5000 for six consecutive years, showcasing our rapid expansion. - Comprehensive Training: Access extensive online training and ongoing mentorship from industry experts. - Exclusive Benefits: Enjoy performance-based training incentives, daily commission payouts, and annual, all-expenses-paid incentive trips. - Work-Life Balance: Benefit from the flexibility of working from home and setting your own schedule. Primary Responsibilities: - Client Engagement: Foster and maintain strong client relationships through effective communication. - Virtual Presentations: Deliver impactful virtual demonstrations of our products. - Sales Goals: Work towards achieving both individual and team sales targets. - Value Proposition: Clearly articulate the benefits and value of our products to prospective clients. - Lead Management: Engage with warm leads and guide them through the sales process. - Sales Documentation: Maintain accurate and detailed records of all sales activities. Ideal Candidate: - Relationship Builder: Enjoys interacting with clients and establishing meaningful connections. - Self-Starter: Driven to succeed with minimal supervision. - Positive Attitude: Maintains optimism and enthusiasm, especially in sales environments. Additional Benefits: - Remote Flexibility: Customize your home office environment to suit your needs. - Quality Leads: Focus on closing deals with access to high-quality leads. - Robust Support: Receive comprehensive training on our products and effective sales techniques. - Health Benefits: Access to life insurance and a comprehensive healthcare exchange covering medical, dental, and vision needs. Apply Now! If you're ambitious, motivated, and eager to advance your career, submit your resume today. We look forward to welcoming you to our dynamic team and supporting your professional growth. Disclaimer: This is a 1099 independent contractor commission-based role with unlimited earning potential. International candidates are not eligible for this position. You'll be offering financial products like Indexed Universal Life (IUL), annuities, life insurance, and more to individuals seeking further details.