• Responsible for the implementation and training of Medtronic’s Endoscopy Solutions customers on clinical indications and applications of the Bravo pH Monitoring System, the ManoScan Manometry and pH-Impedance systems, the SmartPill System, and any other products that may be developed, sold or promoted by Medtronic Endoscopy Solutions • Serve as the clinical product expert responsible for developing greater customer depth in both product and clinical understanding across Medtronic Endoscopy Solutions full product portfolio • Product demonstration to physicians and nurses on how to perform all procedures related to Medtronic Endoscopy Solutions offerings • Handling product installations • Continuously developing greater depth of knowledge on Medtronic Endoscopy Solutions offerings • Provide product demonstration and clinical education to targeted accounts through 1:1 and group interactions • Lead post-sales activities, including implementation, product education, in-servicing, and ongoing support • Support regional sales strategy; working with regional sales team to achieve business plans • Support regional sales efforts in lead generation and pre-sale clinical evaluations and demonstrations of reflux and manometry products • Conducting/supporting local, regional and national educational courses targeted to physicians, nurses and medical personnel • Collaborate and share best practices with other CSs to help support them and their regions

• Act as a clinical and technical expert, supporting physicians and their teams in the use of sports medicine and hand surgery products during procedures • Provide technical and clinical training to healthcare professionals through in-service sessions, product demonstrations, and support during live procedures • Achieve sales targets by identifying opportunities and building long-term relationships with surgeons, nurses, and key decision-makers • Analyze market and sales data to optimize territory planning and support commercial decision-making • Represent Mediplast at congresses, fairs, and industry events

Position Summary: The Product Specialist Representative (PSR) serves as a pivotal support resource for the Client Success Team, the Account Specialists, and the broader company, offering in-depth knowledge and expertise on the Workforce Go product suite (UKG Ready platform). This role focuses on delivering exceptional service by managing and resolving inquiries related to complex product features and functionality, ultimately enhancing the client experience by providing tier-two level support directly to internal Workforce Go teams. The PSR’s responsibilities include quickly assimilating new system features, optimizing processes, sharing product knowledge and contributing to continuous product management initiatives. Principal Duties & Responsibilities: Internal Support: Assist internal teams by clearly explaining complex concepts related to product features, functionality, and usage, empowering them to provide an outstanding customer service experience to our clients. (Intermediate) Serve as the primary point of contact for escalated product-related inquiries and provide expertise for resolving complex questions. Quickly assess concerns and provide a resolution or develop a plan for resolution (Advanced) Team Collaboration: Maintain regular communication with internal teams to assist with product questions, gather insights, and proactively support client requirements. (Intermediate) Product Testing & Optimization:      Spearhead early adoption of system enhancements/changes while driving initial user feedback, understanding and validation.  Participate in annual and larger-scale product management initiatives to support company objectives in particular as seasonal and legislative demands require. (Intermediate)   Training & Knowledge Sharing: Notice trends and gaps in product understanding within internal teams.  Collaborate with the training team by reporting those identified needs to proactively enhance our internal team experience. (Intermediate) Achieve annual product certification to enhance efficiency in team support and ultimately promote a better customer experience for Time & Labor, Human Resources & Payroll modules of the UKG Ready platform. (Intermediate)   Documentation & Special Projects: Maintain comprehensive case documentation providing clear resolution and ensuring information is understandable and accessible. (Intermediate) Engage in special product projects as assigned, adapting to shifting priorities to meet project goals effectively. (Intermediate)

• Support revenue growth and customer success across Mass Spectrometry product portfolios • Apply technical expertise and consultative sales approach to identify opportunities • Build strong customer relationships and deliver solutions for scientific advances • Provide technical leadership in customer engagements and conduct product demonstrations • Serve as a trusted advisor to help customers achieve research and development goals • Travel up to 75% within Southern Indiana, Southern Ohio, New York City and Manhattan area