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Clinical Operations Specialist
Location
United States
Posted
107 days ago
Salary
0
No structured requirement data.
Job Description
Clinical Operations Specialist
Jobgether
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position involves enhancing virtual clinics by optimizing workflows to improve both clinician and patient experiences. You will work closely with Medical Operations teams, ensuring seamless operational support across multiple clinics. This role is essential for maintaining high-quality patient care through effective communication and collaboration with various stakeholders. - Optimize and develop clinical workflows to support both clinician and patient experience - Master EHR systems and internal tools to create best in class clinical workflow and processes - Analyze incoming lab results daily and escalate as necessary - Collaborate with external vendors to enable lab and imaging services - Handle clinic phone calls related to patients, clinicians, labs, and pharmacies - Work with pharmacy, insurance, and enterprise partners to resolve escalated patient or partner issues - Monitor the Critical Lab Phone Line on call shifts (24/7) - Prepare prior authorization requests - Process and send EMR requests efficiently - Perform additional clinical and administrative duties as required Qualifications - Licensed Practical Nurse (LPN) licensed in CT - At least 5 years of experience in healthcare operations - Comfortable working a flexible schedule - Experience in telemedicine - Familiarity with Epic EMR and Salesforce is a plus - Highly organized, detail-oriented, and adaptable - Ability to prioritize work and maintain varying deadlines - Comfortable working independently and in team settings - Able to thrive in a fast-paced and ambiguous environment Benefits - Monthly social committees for company events - 18 vacation days, 5 sick days, and 2 personal days - 9 company holidays - Stock options for every full-time employee - Paid parental leave - 401k benefit - Competitive health, dental, and vision insurance options
Job Requirements
- Licensed Practical Nurse (LPN) licensed in CT
- At least 5 years of experience in healthcare operations
- Comfortable working a flexible schedule
- Experience in telemedicine
- Familiarity with Epic EMR and Salesforce is a plus
- Highly organized, detail-oriented, and adaptable
- Ability to prioritize work and maintain varying deadlines
- Comfortable working independently and in team settings
- Able to thrive in a fast-paced and ambiguous environment
Benefits
- Monthly social committees for company events
- 18 vacation days, 5 sick days, and 2 personal days
- 9 company holidays
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Competitive health, dental, and vision insurance options
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This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Clinical Project Manager (CPM) is responsible to support and oversee the day-to-day responsibilities of multiple early phase regional clinical trials from protocol conception, start-up through the clinical study report, including all aspects of project document development, budget, safety, and quality in an environment where problem solving, critical thinking, teamwork and flexibility are vital to success. - Support the planning and setup, maintenance and closeout phases of multiple concurrent clinical research studies - Proactively manage all aspects of the trial process including vendor selection, site feasibility and selection, trial clinical timelines, clinical budgets, resources, and vendor relationships - Provide day-to-day study management including oversight of CRO, study vendors and investigational sites in coordination with various cross-functional team members and study team - Monitor all work performed by external partners to ensure quality of service with respect to mutually agreed timelines and budget - Support the drafting, review and updating of documents related to clinical development such as Clinical Trial Protocols, Informed Consent Forms, Investigator’s Brochure, Laboratory Manual, IMP Handling Manual, etc. - Ensure effective project plans are in place and operational for each trial within trial appropriate SOPs - Identify and mitigate risks and apply strong problem-solving skills to ensure timely resolution of all study related issues - Manage, facilitate and/or monitor the completion of interdisciplinary project tasks including site monitoring/audits, CRF and database development/revision, data collection, patient safety/AE management, document management, statistical analysis/final report writing, and study close out - Management of small or medium-sized projects or regional leadership of complex multi-center clinical research projects - Oversee the study specific Trial Master File (TMF) and assist with periodic audit of the TMF - Perform any other tasks/duties as assigned by management Qualifications - Bachelor’s degree in life sciences - At least 2 years of relevant experience in Clinical Trial Project Management - Strong understanding of all aspects of clinical trials; experience with early phase clinical trials (Phase 1 - 2), oncology and/or radiopharmaceutical experience preferred - Ability to deal with multiple priorities with aggressive timelines - Thorough knowledge of ICH GCP, drug development, clinical research industry practices and regulatory processes - Strong analytical, organizational, planning, decision making, negotiation, and conflict management skills - Ability to build and maintain successful professional relationships with internal cross-functional teams, vendors and investigational sites - Fluent in Microsoft Office products (Word, Excel, SharePoint, Teams, etc.) and proficiency using electronic platforms (CTMS, eTMF) - Regional start-up experience (site feasibility, ethics & regulatory submissions) - Demonstrated ability to pivot study strategy quickly and lead teams in the right direction working in a fast-paced environment - Experience in conflict resolution, clinical project management practice, risk management, and an understanding of project financials Key Capabilities - Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected - Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges - Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do - Results-oriented: Driven to achieve goals and corporate objectives, with a strong focus on delivering measurable results - Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders - Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges - Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language - Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals - Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges - Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills
Operations Director - JCC
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This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Acentra Health is looking for a Clinical Supervisor - RN - Full-time to join our growing team. As the Clinical Supervisor, this individual plays a pivotal role in overseeing and managing the Utilization Management (UM) activities within the organization. - Ensure UM processes are executed efficiently, consistently, and in alignment with regulatory and contractual standards. - Uphold excellence in clinical programs, fostering continuous improvement and innovation in care management practices. - Cultivate and maintain strong relationships with customers and stakeholders, ensuring service delivery meets or exceeds expectations. - Oversee direct reports and participate in a rotating schedule that includes weekends and holidays. This position is remote U.S. Working hours between 8:00 a.m. and 6:00 p.m. EST, with rotational evenings, weekends, and holidays as required. - Lead and oversee all UM activities including prior authorization and retrospective reviews. - Conduct utilization reviews as needed to support workload demands and program requirements. - Monitor daily work queues and adjust staffing schedules to align with departmental demands. - Evaluate productivity and performance metrics of nurse reviewers. - Identify onboarding and ongoing learning needs for Clinical Reviewers. - Participate in leadership meetings, committees, and cross-functional workgroups. - Oversee quality assurance activities such as audits and Quality Improvement Plans (QIPs). - Identify areas for process and clinical improvements and develop action plans. - Serve as a liaison to customers and providers. - Stay current with clinical best practices and UM protocols. - Support departmental and organizational goals by performing additional duties as assigned. - Read, understand, and adhere to all corporate policies, including HIPAA policies. Qualifications - Active, unrestricted Registered Nurse (RN) license in the state of Indiana or a valid compact state license. - Associate degree or equivalent experience directly applicable to clinical practice. - A minimum of 5+ years of experience as a practicing RN. - A minimum of 5+ years of supervisory experience in a healthcare setting with at least 2+ years in Utilization Management. - A minimum of 2+ years of experience applying InterQual and/or MCG clinical criteria in utilization review processes. - Strong verbal and written communication skills. - Demonstrated customer-centric approach. - Excellent organizational and time management skills. - Proven ability to work independently and collaboratively. - Proficiency in Microsoft Office Suite and other relevant software applications. Requirements - Working hours between 8:00 a.m. and 6:00 p.m. EST, with rotational evenings, weekends, and holidays as required. Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more.