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HockeyStack logo
HockeyStack

The Command Center™ for B2B Revenue Teams.

Implementation Manager

Location

California + 1 moreAll locations: California | New York

Posted

102 days ago

Salary

$110K - $150K / year

Seniority

Senior

5 yrs expEnglish

Job Description

Implementation Manager

HockeyStack

• Lead end-to-end implementation projects from kickoff through go-live, ensuring milestones are hit on time and with high quality. • Develop and drive mutual action plans tailored to each customer's goals and use cases. • Partner with customers to set up their data infrastructure — integrations, data dictionary, dashboards, and prompts relevant to their GTM use cases. • Coordinate internal and external resources to remove blockers and keep implementations running smoothly. • Support change management efforts, guiding customers through organizational adoption of HockeyStack. • Help customers define meaningful KPIs and ensure those metrics are tracked and reported post-launch. • Drive initial customer usage and showcase early value, accelerating time to "aha" moments. • Collaborate closely with Sales, Customer Success, Product, and Data teams to align on deliverables and dependencies.

Job Requirements

  • 5+ years of experience as a customer-facing implementation or onboarding manager in B2B SaaS, with strong project management skills.
  • Demonstrated ability to manage complex cross-functional implementations from sales handoff through launch.
  • Strong understanding of GTM processes (sales, marketing, analytics) and SaaS product adoption challenges.
  • Excellent communication and stakeholder management skills.
  • Technical aptitude to understand integrations, data tracking logic, and analytics.
  • Comfortable operating in a fast-paced startup environment with autonomy and accountability.

Benefits

  • Equal Opportunity Employer

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