• Handle client inquiries by gathering information through inquisitive questioning • Troubleshoot product and training related questions • Provide support and training to clients via phone, email, and live chat • Document the issue in Salesforce and offer a resolution • Stay up to date on Meevo product knowledge and internal business processes • Understand and build technical knowledge of Meevo’s products, integrations, and business scenarios

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing exceptional customer service as a remote CSR - Customer Service Rep. - Answer inbound calls with professionalism - Build rapport with customers and accurately capture job details - Schedule and dispatch service calls considering urgency, availability, and location - Document every detail in the CRM, including calls, job notes, and customer information - Support the entire operation through clear communication and timely follow-ups Qualifications - Phone-based customer service experience - Strong verbal communication skills - Professional and calm phone presence - Reliable high-speed internet and a quiet, dedicated remote work environment - Experience in plumbing or home service dispatch, sales or booking with inbound calls is a plus - Familiarity with scheduling or dispatching using FieldPulse or ServiceTitan software is a plus - Ability to manage multiple calls in a fast-paced environment is a plus Requirements - Must have the ability to pass a background check Benefits - Bonus structure - Growth opportunities - Paid time off (PTO) - Uniforms - Options to work from home, depending on the role - Company phone

We are looking for a Remote Appointment Setter to support our travel advisory team by scheduling client consultations. This role is ideal for individuals with strong communication skills who enjoy engaging with people and assisting them in their travel planning journey. Contact potential clients via phone, email, and messaging platforms to introduce our services. Manage calendars and set up consultations for travel advisors. Maintain engagement with interested clients and answer initial inquiries. Keep accurate records of client interactions and scheduled meetings.

• CSS represents the brand, the culture, and the values of the client • Your attitude and how you behave will determine how our client is perceived by its customers • It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times • Customer concerns must be handled positively and professionally • Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers • Support customers to place online orders with the client. • Provide timely support to customers through available communication channels (inbound phone calls and email). • Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. • Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. • Identify and escalate priority issues through appropriate channels as and when necessary. • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. • Maintains and improves quality of service by sharing suggestions and recommendations. • Keeps job knowledge and skills up to date by attending training and continuously learning. • Meets all key performance indicators set by the company and client. • Adheres to the policies and procedures set by the company and client.