Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. Technical Support Engineer Location: This is a 100% remote position and we are considering candidates from any major city in the USA Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business. The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers. Responsibilities: Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers. As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact. Requirements: - Must be a US Citizen - At least 2 years of experience in a similar role - Industry experience in Cyber Security, particularly network security or application security is required - Experience with enterprise customer accounts is required - Technical networking knowledge in TCP/IP and the application layer - Technical experience supporting Linux-based products - Composing SQL queries and working with Databases - Working with Docker/Kubernetes-based environments is preferred - Experience with Scripting languages (Bash, Python or equivalent) is preferred - BS degree in CS or equivalent is preferred - Enjoy working with customers using excellent communication and problem-solving skills Salary range guidance for this position is: $70,000-$100,000 per year. Bonus and Pre IPO Equity The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly motivated and experienced Tier One - Technical Support Analyst to join our Technical Support team. The vital role of all Technical Support Analysts at Bitfocus is ensuring a positive customer experience. Technical Support Analysts handle a high volume of diverse and often challenging tasks, requiring a combination of technical expertise and emotional intelligence delivering effective and empathetic support. - Utilize technical skills and problem-solving abilities to ensure customer satisfaction. - Leverage technical expertise and mastery of internal tools and resources. - Collaborate with Tier Two and Tier Three analysts, escalating complex issues when necessary. - Focus on basic to intermediate customer inquiries, providing timely solutions. Qualifications - Demonstrated experience of 2+ years in a customer-facing support role, preferably in a technical or IT environment. - Degree or certification in computer science, information technology, or a related field is preferred. - Proven understanding of best practices for delivering exceptional customer service. Requirements - Familiarity or expertise in Clarity Human Services functionality. - Knowledge and understanding of relevant industry standards related to HMIS (Homeless Management Information System) and technical support. - Experience working on a completely remote team. - Excellent analytical and troubleshooting skills. - Strong customer service skills, demonstrating patience, empathy, and professionalism. - Ability to work effectively under pressure and meet deadlines. - Strong technical skills and a deep understanding of databases and data analysis. - Excellent interpersonal and written/verbal communication skills. - Process-oriented mindset with a focus on efficiency and effectiveness. - Innovative thinker with the ability to provide out-of-the-box solutions. - Proficient in multitasking and managing time effectively in a fast-paced support environment. Benefits - Exceptional Culture & Mission-Driven Work - Comprehensive Healthcare (100% Employer-Paid for Employees) - 12 Weeks Paid Parental Leave - R&R Week (Paid Week Off at Year-End) - Three Weeks of Paid Vacation + Two Volunteer Days Per Year - 401K Retirement Plan (4% Match) - Flexible Work Hours & Remote-First Culture - Career Growth Plans for Each Role

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is ideal for a medically trained, technically strong professional who enjoys digging into complex clinical datasets, making sense of messy source systems, and shaping how clinical concepts and workflows are represented in scalable data products. - Own and drive clinical interpretation, discovery, and modeling of healthcare data from multiple source systems. - Explore and query complex healthcare data sources (EHR/EMR data, imaging, waveforms/streaming inpatient data, and clinical text) to identify, validate, and map key data structures. - Define and govern clinical vocabularies, phenotypes, and concept groupings; ensure datasets align with clinical reality and care delivery workflows. - Guide selection and application of clinical terminologies and standards (e.g., ICD, SNOMED CT, LOINC, CPT) and support harmonization/mapping strategies across systems. - Build and refine standardized clinical data models by reconciling disparate datasets and mapping source fields to shared ontologies/common data models. - Partner closely with data science and engineering to validate clinical accuracy, interpretability, and appropriate downstream use. - Create clear documentation and explain complex data structures, transformations, and informatics decisions to both technical and clinical audiences. - Support analytic programming and data QA efforts (SQL-heavy; Python/modern analytics tooling a plus). - Produce concise findings and recommendations on informatics approaches tailored to stakeholders with varying technical depth. Qualifications - Clinical + Informatics background (preferred) - Healthcare provider background (MD/DO/NP) strongly preferred; alternatively an advanced degree in a relevant clinical field, or equivalent deep clinical-domain experience. - Formal clinical informatics training or certification (e.g., fellowship, AMIA/ABMS pathway) or meaningful hands-on clinical informatics experience. Requirements - Hands-on clinical experience with strong understanding of real-world workflows and how care is captured in structured and unstructured data. - Strong SQL fluency and comfort querying EHR data; familiarity with Python and/or modern data tooling is a plus. - Expertise with clinical terminologies and data standards (e.g., LOINC, SNOMED CT, RxNorm, NDC, CPT/HCPCS) and common data models (e.g., OMOP or similar). - Experience with major EHR platforms (e.g., Epic and/or Cerner) is a plus. Working Style - Strong written communication and documentation skills. - Collaborative, cross-functional mindset; comfortable in fast-moving environments. - Organized, outcomes-oriented, and able to juggle multiple initiatives without losing rigor. - Startup/early-stage experience is helpful but not required. Working Environment & Benefits - Remote-first with flexible hours (with reasonable overlap for meetings). - Collaborative, low-ego team with strong learning culture. - Professional development support. - Occasional travel for in-person team working sessions (roughly quarterly).

• Handle tickets in the Movidesk tool, respecting SLA for first response and resolution time • Classify tickets according to urgency level (Urgent, High, Medium, Low) • Understand customer needs, discuss solution alternatives with the Support & Maintenance (SM) team, and document all steps of the service in the tickets • Engage the development team for maintenance that involves adjustments to the product source code • Maintain control of client data hosted in the cloud • Perform manual backups of the geographic database • Test functionalities delivered by the Development team • Install and configure basic solution software, such as operating systems, databases, and application servers • Clarify customer questions regarding the use of Geopixel Solutions.