• Drive alignment between technology delivery and business priorities, ensuring execution, agility, and innovation • Organize and consolidate technology roadmaps into a unified format for executive review and communication across the enterprise • Ensure successful execution of technology priorities by streamlining processes, managing demand, and driving operational excellence • Partner closely with the CTO and technology leadership team to clearly define, measure, and ensure the delivery of value • Facilitate and continuously improve standardized processes, templates, and tools that enable consistent planning, tracking, and reporting • Track, monitor, and report progress against technology objectives and key results (OKRs) to support data-driven decision making • Develop and manage communications from the CTO office to key stakeholders, including senior executives, business partners, and technology teams

• Design, implement, and maintain the Operational Risk Management Framework in accordance with BACEN regulations. • Identify, assess, and monitor operational risk exposures, with emphasis on fraud and IT-related processes. • Develop and validate AI/ML models for fraud detection, anomaly detection, and operational risk quantification. • Build and maintain AI agents to automate operational risk workflows — such as loss event tracking, KRI monitoring, and incident reporting. • Establish and monitor Key Risk Indicators (KRIs) and conduct Risk and Control Self-Assessments (RCSAs) for ongoing risk tracking. • Collaborate with Data Science, Engineering, and Compliance teams to embed risk controls into product and process design. • Conduct scenario analyses and stress tests to evaluate operational resilience and inform management decisions. • Prepare clear, insightful risk reports and dashboards for senior management and regulatory audiences.

• Responsible for actioning day-to-day alerts related to fraud prevention, investigations, and dispute processing. • Monitor and analyze different types of information for decision making. • Assess risk levels and make approval recommendations for onboarding and payment processing limits. • Build trust with customers and internal teams through excellent experience and education. • Provide feedback on risk program improvements and assist in implementing those insights. • Stay informed of fraud trends and relevant regulations for maintaining an exceptional risk program. • Assist in developing fraud detection and risk management systems and tools.

• Identify and analyze new and emerging patterns of fraud and work with internal and external stakeholders to implement new controls. • Assess fraud prevention and detection controls, processes and technology and define and create long term strategies to ensure adequate solutions are in place to mitigate fraud loss without negative impact to the customer experience. • Interface with internal technology team and third-party service provider to drive platform enhancements including enhancements to advanced analytics and machine learning capabilities. • Build and sustain relationships with subject matter experts in state, local, and federal law enforcement as well as partners. • Using automated platform and various reporting mechanisms, monitor accounts and transactions for fraudulent activity through anomalies in behavior and pattern recognition. • Work with cross-functional teams across Ascensus for collaboration on fraud risks and investigations and communicate findings with internal and external stakeholders. • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. • Assist with other tasks and projects as assigned