Job Summary: Under direct supervision, performs variety of clerical and patient attending duties; ensures optimum service and attention to patient/customers. Essential Responsibilities: - Service patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner. - Operates current office equipment & other cash related equipment; assures all equipment in cashiering area are operating in an acceptable manner; assesses status of equipment malfunctions; resolves when appropriate; reports any unresolved problems appropriately and notifies lead or supervisor. - Serves as clerical resource and contact person to staff as appropriate; collaborates with team to ascertain and coordinate team and individual concerns and issues; collaborates and assists with team, leadership and other committees as appropriate to design, plan, coordinate, and implement process improvements; identifies and resolves issues around improvement as appropriate; recommends ideas and suggestions to improve operation of area. - Receives incoming and intra-office calls; ascertains need; directs to proper individual or location; takes messages; provides limited non-confidential information; maintains contact with other facilities and support departments. resolves basic problems; assists with difficult problems when necessary; refers to lead/supervisor after all appropriate alternatives are exhausted; notifies supervisor of process problems/issues that need attention; assists with patient complaints; collaborates with lead/supervisor to develop operational strategies. - Performs variety of duties pertaining to patient appointments; ascertains patients need for routine appointments and schedules appointments according to need or under direction of medical staff; refers to medical staff as appropriate; completes appointment process; enters/updates pertinent patient appointment and registration data in computer; verifies patients insurance eligibility; captures appropriate guarantor and coverage information as appropriate; provides accurate information to enable accurate collections of funds; notifies members of rescheduled or cancelled appointments; compiles data and information for special and routine reports, studies and statistics as requested. - Assures departmental and organizational quality of service standards are upheld; works with lead/supervisor in identifying potential and existing barriers to maintaining standards. Requests or requisitions material or supplies; ensures adequate inventory; assures all clerical equipment in area is operating in acceptable manner; reports malfunctions to appropriate party; follows appropriate procedure for repair within limits of authority; implements corrective measures, enhancements or modifications as instructed. Basic Qualifications: Experience - One (1) year customer service/sales, public relations or related experience. Education - High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements. License, Certification, Registration - N/A Additional Requirements: - Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, detail-oriented, problem solving, adaptability, teamwork, conflict resolution, systems thinking, prioritization & multi-tasking. - Talking to co-workers, customers, outside vendors, and on the telephone. - Reading, writing, speaking and understanding English. - Training/giving and receiving instructions. - Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness. Preferred Qualifications: - Demonstrated knowledge of and skill in any one of word processing, spreadsheet, or database PC applications. - Appointment registration and scheduling experience. Demonstrated knowledge of healthcare and insurance benefits. - Post high school coursework - medical terminology.

The HB IP Coder reviews, interprets, and translates provider medical diagnostic and procedural documentation into appropriate codes following hospital inpatient claims and reporting requirements. The HB Inpatient Coder initiates provider queries as needed to support accurate and comprehensive code assignment. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

The HB IP Coder reviews, interprets, and translates provider medical diagnostic and procedural documentation into appropriate codes following hospital inpatient claims and reporting requirements. The HB Inpatient Coder initiates provider queries as needed to support accurate and comprehensive code assignment. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs. At Machinify, we’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize our clients’ financial outcomes today and drive down healthcare costs tomorrow. As part of the COB team, you will provide critical support to the Medical Claims Overpayment Identification Program while also assisting with coordination of benefits (COB) functions and healthcare claims workflows. This role ensures accurate claims research, documentation, communication, and resolution across all retraction clients and provider partners. What you’ll do - Track and manage weekly Excel reports received through a secure reporting portal, including response files and detailed status updates for members and claims. - Maintain accurate and organized supporting documentation for all investigations. - Prepare and compile supporting documentation for fee invoices. - Review potential claim overpayments and ensure identified overpayments are processed accurately and within required timeframes, consistent with industry standards for overpayment recovery roles. - Generate overpayment recovery communications as needed and clearly document reasons for retractions, reflecting best practices in claims recovery operations. - Respond to provider inquiries regarding claim status, overpayment determinations, or refunds via phone or written communication. - Gather and maintain COB data, including researching payer status, determining insurance coverage, and updating records to ensure accurate claims processing. - Verify patient eligibility, coverage details, and benefit sequencing to ensure correct primary/secondary payer alignment. - Investigate and resolve discrepancies related to COB information or claim denials. - Collaborate with internal teams to address configuration issues, eligibility discrepancies, and other factors impacting coordination of benefits. - Maintain up‑to‑date knowledge of insurance policies, Medicare/Medicaid rules, and COB regulations. - Assist in researching provider questions, appeals, and documentation requests. - Communicate directly with clients to address questions, ensure alignment, and deliver program updates. - Distribute daily workloads to Retraction Processors to support timely claim resolution. - Prepare and maintain internal reports supporting operational oversight and performance tracking. What experience you bring (Role Requirements) - Medical claims processing or claims review experience, including familiarity with claim codes, benefit coordination, and insurance plan structures. - Strong attention to detail and accuracy. - Ability to work with minimal supervision. - Proficiency in Microsoft Excel and Word. - Ability to research and interpret benefits, eligibility rules, and payer guidelines aligning with modern COB and claims coordinator expectations. - 2–4 years of experience in claims processing, customer service, claims coordination, reimbursement, payment integrity, or related healthcare roles; or an equivalent combination of education and experience. - Experience in claims overpayment, appeals processing, or COB preferred. What Success Looks Like… After 3 months - You will have a strong understanding of the role. - You begin building relationships and collaborating with peers. - You develop effective time and priorities management. - You receive initial feedback about your performance and are using it to improve. - You’ve gained confidence in your abilities and are starting to feel more comfortable in your role. After 1 year - You have mastered the tasks and responsibilities of the position, executing them with confidence and efficiency. - You have established a strong network of internal relationships and are recognized as a key collaborator. - You’ve been entrusted with greater responsibility indicating the company’s confidence in your abilities. - You see opportunities for career progression and personal development. Pay range: $55,000 - $60,000. This is an exempt position. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location. What’s in it for you - PTO, Paid Holidays, and Volunteer Days - Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts - Tuition Reimbursement - Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave. - Remote and hybrid work options What values we’ll share with you - Ask why - Think big - Be humble - Optimize for customer impact - Deliver results Equal Employment Opportunity at Machinify We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/