This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Event Experience Manager will work closely with the client to understand the program goals and objectives and provide a return on their investment throughout each aspect of the program. The Event Experience Manager focuses on tactical operations and works with the operations team to provide optimal services to the account to support those goals. The Event Experience Manager works effectively and efficiently with the internal support teams, external clients, and vendors and stays in compliance with the corporate and/or pharmaceutical guidelines. - Life Sciences Congress Planning Experience Required What you will do here: - Project Management with consultative approach for virtual, hybrid or in-person meetings - Client, Financial, and Vendor Management - Marketing & Sales, Event Design, and Onsite Services - Manage multiple projects on tight timelines - Event Management - Follow all client mandated SOPs as required - Digital producer and/or tech support for your own events - Work with the Procurement Department to source and secure event space and guestrooms - Understand, review and monitor contract terms, space, and guest room blocks - Source, secure and manage all required suppliers for event including but not limited to DMC/Ground company, AV/Production company, Off-site venues, etc. - Profile management in Event Software (Cvent or client Event Software) for paid conferences and related complexities; manage status movement throughout life of the Event, keeping event data and financial data accurate and up to date, at all times - Create and manage the program agenda, event resume, event specification sheets and client and internal timelines based on company and client SOPs - Have a working knowledge of Event Software capabilities and the ability to guide clients on website development that produce quality reports to fulfill the budget owner’s needs - Understand registration and reporting expectations for event. Where applicable, collaborate with M&IW’s Attendee Registration Department on all attendee communications, event reporting and housing inquiries - Guide internal and external teams throughout process through effective communication and organized plans - Schedule and hold internal team meetings throughout the life of each event: introductory kick-off meeting, pre-con and post-con meetings - Collaborate with M&IW’s Group Travel Department or client-specified travel management company (TMC) to offer airline booking to event attendees, if needed - Work with M&IW’s mobile app team to create an app on a platform that meets the client’s event - Act as the liaison with designated vendors and the hotel/venue to provide the support and communication required to execute a seamless event - Collaborate with M&IW’s FLOW division to secure gift and giveaway items and products as requested by client, meeting client and company SOPs for multiple bids - BEO review and execution - Coordinate and schedule all required ground transportation using preferred vendors - Creation/coordination of distribution of travel letters and departure notices - Marketing, Sales and Event Design Services - Collaborate with creative team to design any promotional materials for the event, or any materials for distribution at the event - Research entertainment options to meet theme and budget (DJ, band, dancers, performers) - Create décor and lighting presentations based on theme and budget, working with production companies - Create and manage diagrams based on guest counts, entertainment, equipment, A/V and lighting components - Act as liaison between hotel/venue and all vendors, providing the support and communication required to produce a seamless show - Create production schedule, supervise deliveries, setups and strikes of stage, A/V, lighting, décor, equipment - Manage logistics and riders for entertainment companies - Financial Management - Full understanding of client financial internal requirements and deadlines - Budget creation/management - Manage all event related payment requests and processing - Full audit and reconciliation of the hotel and other vendor invoices - Cost savings worksheet creation and management - Final invoice document management - Reconciliation management including estimated invoice and final invoice requirements - Vendor Management - Source, secure and manage all required suppliers for event to allow for the best services at the most effective pricing - Negotiate cost savings and manage payment/reconciliation process - Clearly & effectively communicate to each vendor the goals & objectives of the event and the requirements and specifications of the event - Onsite Services - Provide strong leadership and communication to both the Onsite team as well as all vendors, and the ability to lead events to allow for successful end results - Manage and lead all pre-con and post-con meetings both internally at M&IW as well as with all applicable vendors and clients - Create and manage Onsite Execution Plan for all staff - Host daily staff meetings to keep staff updated and informed - Be a true leader onsite for internal team/client and attendees - Create and manage Onsite Emergency Preparedness Plan for your event - Life Sciences clients only - Understand policies and issues pertaining to events with HCPs in attendance - Knowledge of HCP payments: Fee for service (FFS), honoraria, and Expense reimbursement (NEER) - Partner with M&IW’s HCP compliance and reporting specialists to meet client’s Service Level Agreements. Qualifications - College degree or equivalent experience - Minimum 5-7 years of experience in the meetings industry, specifically in operations - Knowledge of virtual and hybrid event options - Ability to travel on-site approximately 35% both domestically and internationally - Proven excellent oral and written communication skills in both internal and client-facing environments - Demonstrated track record of successfully managing multiple projects simultaneously - Ability to deliver creative outputs in a constricted timeline while maximizing available resources - Experience working in a virtual office environment a plus - Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point) - Experience with database management programs (Cvent preferred) - Life Sciences specialty only: Minimum 3+ years of experience in Life Sciences programs, sales and/or clinical program management Requirements - Details of these areas are shared during interviews and monthly reviews: - Cultural Excellence - Role Level Function - Emotional Intelligence Benefits - Competitive salary - Health, Dental, Vision and Life Insurance options - 401K plan - Paid holidays - Accrued personal time off for vacation and sick leave - Laptop, additional monitor, and mobile phone - Global Giveback program for volunteer service - Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee

Company Description Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients. Job Description Our Fortune 100 financial services client is seeking a Supplier Enablement Product Manager to oversee and manage the supplier enablement process for virtual card solutions. The Details: - Location: Remote (must be able to work across U.S. time zones) - Duration: Approximately a 3-month consulting role with the possibility of extension or conversion to hire (must be able to work on Blend’s W2 without sponsorship) - Benefits: We do offer benefits to our full-time consultants, including Health, Vision, Dental, 401K plan, Life Insurance, Pretax Commuter Benefits, and an incredibly supportive team cheering you on! What you’ll do: - Oversee and manage the supplier enablement process for virtual card solutions. - Develop and execute strategies to onboard and integrate suppliers effectively. - Collaborate with internal and external stakeholders to identify and execute enablement needs. - Act as the Subject Matter Expert (SME) on supplier enablement, providing guidance and support. - Secure buy-in from the sales team and participate in client-facing calls. - Challenge the status quo as an industry consultant, providing insights on how the sector operates. - Analyze industry trends and competitor activities to inform product development. - Create and maintain detailed documentation of enablement processes and best practices. - Drive continuous improvement initiatives to enhance supplier enablement efficiency. - Conduct training sessions and workshops for suppliers and internal teams. - Monitor and report on key performance indicators (KPIs) related to supplier enablement. - Ensure compliance with relevant regulations and industry standards. - Act as a change agent by challenging legacy processes, educating team members on the benefits of virtual cards, and driving the advancement of virtual card adoption. Qualifications Required Qualifications: - 2+ years of commercial card experience - Bachelor’s degree in business, Marketing, or a related field. - Proven experience in product management, supplier enablement, or a similar role. - Strong understanding of virtual card solutions and payment processing. - Excellent communication and interpersonal skills. - Ability to work collaboratively with cross-functional teams. - An analytical mindset with the ability to interpret data and make informed decisions. - Detail-oriented with strong organizational skills. - Proficiency in project management tools and techniques. - Ability to thrive in a fast-paced and dynamic environment. Desired Qualifications: - Experience in the financial technology (FinTech) industry. - Knowledge of supplier onboarding and integration processes. - Familiarity with regulatory requirements related to virtual cards. Additional Information The starting pay range for this role is $45.00 - $50.00 per hour. Actual compensation within the range will be dependent on several factors including but not limited to relevant experience, skills, certifications, training, and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs. A diverse workforce is a strong workforce To deliver growth at BLEND360 and for our clients, we believe as a Talent Solutions Company, we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success.  We are determined to have equality in the workplace, within our team and as an extension of our clients’ team. BLEND360 is an equal opportunity employer.

• This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior MM/Ent. Customer Success Manager, as part of our Customer Experience team. • Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements • Be a trusted, deep subject matter expert on Remote's offerings and the industry and trends of the globally distributed workforce. Identify opportunities for, and regularly create thought leadership collateral • Identify and drive strategic initiatives to further develop and enhance the Customer Success capabilities, resources and impact on revenue, in particular focused on value-based, consultative sales • Build and deepen cross-functional relationships across Remote, particularly with Product, Sales, Marketing and Solutions Consultant teams to improve alignment and impact • Share learning and drive development and enablement opportunities within the Customer Success team • Take an active role in coaching and mentoring for junior members of the Customer Success team

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Manager will play a vital role in ensuring that our customers receive the highest level of service and support from the initial consultation through to project completion and beyond. - Establish strong relationships with clients, understanding their needs and providing tailored support to ensure satisfaction throughout their projects. - Act as the primary point of contact for clients, addressing inquiries, concerns, and feedback in a timely and professional manner. - Collaborate with internal teams, including sales and project management, to align customer expectations with project delivery. - Monitor customer feedback and project outcomes, identifying opportunities for improvement and proactive solutions. - Conduct regular check-ins and follow-up communications with clients to ensure ongoing satisfaction post-project completion. - Develop and implement strategies to promote customer loyalty and retention. - Provide training and resources to clients about our products and services, enhancing their experience and engagement. Qualifications - Proven experience in customer success, customer service, or a related role, preferably within the construction or service industry. - Strong interpersonal skills with the ability to build and maintain relationships with clients. - Excellent communication skills, both verbal and written, with a focus on customer advocacy. - Problem-solving skills to effectively address customer inquiries and concerns. - Ability to work collaboratively with cross-functional teams to ensure customer satisfaction. - Strong organizational skills with attention to detail and the ability to manage multiple client engagements. - Proficiency in customer relationship management (CRM) software and Microsoft Office Suite. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Free Food & Snacks - Wellness Resources