Who we are For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. Buckland is looking for a Learning & Development Specialist What you’ll be doing This role is responsible for the design, development, and administration of learning programs that support employee development, leadership growth, and business objectives. This role will create, and curate engaging content, manage the learning catalogue, and support the rollout of enterprise-wide programs such as leadership development pathways and succession planning initiatives. This role ensures L&D programs are aligned with organizational needs and delivered effectively across regions. What we can offer you - Competitive salary, benefits package, and matching retirement plan. - A friendly, collaborative work environment. - Opportunities for professional development & ongoing learning. - A chance to be part of a growing organization. - Remote work arrangement available for applicants who are not local to a Buckland office. You will be responsible for - Design, develop, and maintain role-based learning pathways for employees and leaders. - Curate content for the company’s learning catalogue (internal and external resources). - Partner with subject matter experts (SMEs) to create training materials, job aids, and toolkits. - Support the implementation and administration of the LMS and other learning platforms. - Track and evaluate program effectiveness, recommending improvements where needed. - Assist in the rollout of talent development initiatives as needed. - Support facilitation of workshops as needed, partnering closely with the Corporate Trainer. - Stay current with industry trends and innovations in instructional design, eLearning, and learning technology. What we need from you - Bachelor’s degree in human resources, instructional design, education, or related field. - 3-5 years of experience in learning design, instructional development, and or program coordination. - Proficiency in instructional design methodologies and adult learning principles. - Experience creating blended learning solutions (eLearning, facilitator-led, microlearning, job aids). - Familiarity with LMS administration, learning platforms, and digital learning tools. - Strong organizational, project management, and communication skills. - Must be legally eligible to work for the Company at all times. - Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX. Want to apply? Get in touch today Please visit www.Buckland.com to apply to this current and open vacancy and to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded. Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination. Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com

We are currently seeking a Training Specialist to support our client, Google, in the Enterprise channel including: HVAC, Custom Integrator/Security, Energy, Builders, and active support for the field sales teams. The training team is an integral part of the sales and marketing team of our client - a leader in consumer electronics. The Training Specialist delivers Google product, sales and technical training to various professional installation trades, install networks and B2B partnerships. As a Trainer, you will deliver consistently superb, enthusiastic and engaging training experiences to our learners. This is a fully remote position, but travel will be required. Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath

We are currently seeking a Training Specialist to support our client, Google, in the Enterprise channel including: HVAC, Custom Integrator/Security, Energy, Builders, and active support for the field sales teams. The training team is an integral part of the sales and marketing team of our client - a leader in consumer electronics. The Training Specialist delivers Google product, sales and technical training to various professional installation trades, install networks and B2B partnerships. As a Trainer, you will deliver consistently superb, enthusiastic and engaging training experiences to our learners. This is a fully remote position, but travel will be required. Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques. - Creates lesson plans for training delivery - Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client) - Prepares materials and resources for training delivery - Reserves training room and equipment; Checks equipment and networks for functionality and access; Reviews and masters all content and activities for instruction - Provides clear instruction using a variety of techniques and activities - Enforces adherence and attendance of participants - Maintains a positive learning environment - Evaluates learning and mastery of content, skills and procedures - Provides feedback and guidance to learners - Enforces company rules and policies during training hours - Completes daily, weekly, and end of training reports and submit to all pertinent parties - Signs off trainees with individual reports to the operations supervisor - Records and explains training attrition - Recommends changes to curriculum, methods or activities based on observations during training delivery - Partners with QA to determine areas of opportunity in CSR performance - Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs - Recommends training initiatives to support operations in surpassing KPIs and metrics - Develops action plans to remedy deficiencies - Takes calls meeting the account weekly quota - Performs quality audits to meet the account weekly quota - Attends calibration sessions - Reads all new processes and procedures provided by the client and/or operations - Receives refresher training as necessary - Remains informed and current in instruction practices, teaching methodologies and training best practices - Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff - Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client) - Develops training materials to ensure documentation is current and relevant given market changes and evolution - May contribute to the design of training events and learning solutions - Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder - Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition Qualifications - At least 1+ years of experience in BPO or call center training or learning & development - Outstanding verbal and written communication in business terms - Capability to maintain the highest confidentiality around company proprietary information - Ability to multitask and prioritize - Solid problem-solving skills - Strong organizational skills - Quick thinkers & able to adapt - High school diploma or equivalent - Availability to travel 80% of the time