This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The CRM Director drives the establishment and operation of the CRM Center of Excellence. This role is focused on leading the CRM strategy and enterprise roadmap globally, standardizing best practices, fostering a culture of continuous improvement, and ensuring that CRM-related innovations are adopted across the organization. - Develop and implement a COE strategy that aligns with GFOB’s overall CRM vision and business objectives. - Oversee the creation, maintenance, and dissemination of business process, product and technical best-practice guidelines and standard operating procedures. - Ensure these standards are consistently applied across all CRM initiatives and teams. - Responsible for leading, creating and maintaining a high performing team. - Evaluate, recommend, and drive the adoption of CRM-related innovations, tools, and methodologies across the organization. - Facilitate continuous training and process improvements across CRM-related activities. - Serve as the primary liaison between executive leadership and CRM delivery teams. - Establish and track key performance indicators (KPIs) for CRM processes and COE initiatives. - Use data-driven insights to identify areas for improvement and measure the impact of COE activities. - Partner with Sales, Marketing, IT, and Customer Service teams to ensure CRM strategies and solutions are fully integrated and support business goals across departments. - Oversee data quality, security, and compliance within the CRM system, ensuring adherence to organizational policies and regulatory requirements. - Oversee CRM COE budgets, resources, and project prioritization to ensure efficient use of organizational assets. - Regularly report on CRM COE initiatives, performance metrics, and outcomes to executive leadership and other stakeholders. Qualifications - A bachelor’s or master’s degree in Business Administration, Information Systems, Computer Science, Marketing, or a related field; or ten or more years of relevant experience in product management or CRM; or an equivalent combination of education and experience. Requirements - 10+ years of experience in CRM strategy, implementation, or management with at least 5 years in a leadership role preferably within a large, complex organization. - Proven track record of leading CRM initiatives and cross-functional teams. - Experience with CRM platforms (e.g., Microsoft Dynamics, SAP CRM, etc.). - Demonstrated experience in developing and implementing business processes and best practices. - Experience in change management, training, and process improvement. - Strong background in stakeholder management, especially working with executive leadership. Benefits - Generous benefit package including travel benefits and retirement.

Our Company SpringHealth Behavioral Health and Integrated Care Overview ARE YOU AN RBT WITH 1500 ABA SUPERVISION HOURS UNDER YOUR BELT? THIS IS THE OPPORTUNITY FOR YOU!! At SpringHealth, we provide services for children and adults, using positive programming and non-aversive strategies to deliver the best quality support. Our services are tailored to meet the unique needs of individuals with autism spectrum disorder (ASD), intellectual and developmental disabilities (IDD), or mental illness to help them achieve their best overall health and well-being. Our evidence-based programs and therapies are designed to give youth and adults more positive, active, and social lives. We conduct appointments in various locations. These include residential homes, schools, family homes, workplaces, and other community-based settings. Some of the things our clinicians love about working for SpringHealth are: - The ability to work from home when not in session. - Flexible Work Schedule - Opportunity for Advancement - Great work/life balance - Opportunity to work with multiple populations including adults and youth. Responsibilities - Conducts ongoing assessments to meet the needs of patients served. - Communicates between supervisors, direct care staff members, family members, guardians, and collateral individuals regarding an individual's progress. - Provides a monthly schedule to supervisors of appointments, home visits, and observations to monitor work advancement. - Coordinates home, work and/or community-based visits to meet the requirements of observations, chart reviews, staff interviews, and data analysis. - Ensures the Behavior Intervention plan is implemented effectively and properly. - Participates in Interdisciplinary Team Meetings and other pertinent meetings as required. - Completes monthly and/or quarterly progress notes. - Organizes training to certify staff and other team members are competent in the implementation of the Behavior Intervention Plan and/or documentation sheets. - Provides follow-up interviews, home visits, and observations for continued support of an individual's needs. - Maintains strong clinical records to guarantee information is readily available to interested parties. - Acts as liaison with the public and mental health community to support development of ongoing goals. - Assists in creating procedures for training materials to improve programs for individuals served. - Complete continued education on behaviorally based interventions & techniques to stay competitive in the field. Qualifications - Must have experience with behavioral intervention and/or strong educational emphasis on learning and developmental psychology. - Two or more years of experience working with individuals with developmental disabilities or behaviorally challenged population. - Must have reliable transportation. - Ability to perform physical tasks, including standing for extended periods, bending, move from seated to standing regularly. - State Specific Requirements: - Illinois: Board Certified Behavior Analysts (BCBA), Licensed Clinical Psychologist, Board Certified Associate Behavior Analyst (BCaBA), or a minimum of a bachelor’s degree with 1500 hours of supervised experience performed by a Licensed Psychologist or BCBA. - Indiana: A master’s degree in a human related field (this includes but is not limited to BCBA, Licensed Psychologist, Licensed Counselor) - Kentucky: A master’s degree in a human related field and 2 years of experience (this includes but is not limited to BCBA, Licensed Psychologist, Licensed Counselor) - Georgia: Master’s degree in psychology, special education, counseling, social work, or related field OR BCBA, Licensed Professional Counselor, Licensed Clinical Social Worker, or Licensed Psychologist/Psychiatrist. All applicants MUST have at least 2 years of experience providing positive behavioral supports (writing BSP, functional assessment; plan development, training, and implementation) to people with intellectual and/or developmental disabilities. Must have documented coursework in Applied Behavior Analysis reflected on resume or transcript. - California: Must be a BCBA or BCaBA. - Virginia: BCBA, BCaBA, Licensed Psychologist or Positive Behavior Support Specialist Facilitator (PBSF), LPC, LSW or LCSW with training and experience and/or documented coursework in Applied Behavior Analysis reflected on resume or transcript. - Texas: Licensed Psychologist, Licensed Psychological Associate, Licensed Clinical Social Worker, Licensed Professional Counselor, or BCBA About our Line of Business SpringHealth Behavioral Health and Integrated Care, an affiliate of BrightSpring Health Services, offers a holistic approach and integrated care for people with cognitive, developmental, or intellectual disabilities who often need additional resources. The behavior analysts, therapists, social workers, counselors, and psychologists at SpringHealth combine their expertise to deliver high-quality behavioral services for clients to live more positive, active, and social lives. For more information, please visit www.springhealthbehavioral.com. Follow us on Facebook and LinkedIn. Salary Range USD $40.00 - $45.00 / Hour

Our Company SpringHealth Behavioral Health and Integrated Care Overview ARE YOU AN RBT WITH 1500 ABA SUPERVISION HOURS UNDER YOUR BELT? THIS IS THE OPPORTUNITY FOR YOU!! At SpringHealth, we provide services for children and adults, using positive programming and non-aversive strategies to deliver the best quality support. Our services are tailored to meet the unique needs of individuals with autism spectrum disorder (ASD), intellectual and developmental disabilities (IDD), or mental illness to help them achieve their best overall health and well-being. Our evidence-based programs and therapies are designed to give youth and adults more positive, active, and social lives. We conduct appointments in various locations. These include residential homes, schools, family homes, workplaces, and other community-based settings. Some of the things our clinicians love about working for SpringHealth are: - The ability to work from home when not in session. - Flexible Work Schedule - Opportunity for Advancement - Great work/life balance - Opportunity to work with multiple populations including adults and youth. Responsibilities - Conducts ongoing assessments to meet the needs of patients served. - Communicates between supervisors, direct care staff members, family members, guardians, and collateral individuals regarding an individual's progress. - Provides a monthly schedule to supervisors of appointments, home visits, and observations to monitor work advancement. - Coordinates home, work and/or community-based visits to meet the requirements of observations, chart reviews, staff interviews, and data analysis. - Ensures the Behavior Intervention plan is implemented effectively and properly. - Participates in Interdisciplinary Team Meetings and other pertinent meetings as required. - Completes monthly and/or quarterly progress notes. - Organizes training to certify staff and other team members are competent in the implementation of the Behavior Intervention Plan and/or documentation sheets. - Provides follow-up interviews, home visits, and observations for continued support of an individual's needs. - Maintains strong clinical records to guarantee information is readily available to interested parties. - Acts as liaison with the public and mental health community to support development of ongoing goals. - Assists in creating procedures for training materials to improve programs for individuals served. - Complete continued education on behaviorally based interventions & techniques to stay competitive in the field. Qualifications - Must have experience with behavioral intervention and/or strong educational emphasis on learning and developmental psychology. - Two or more years of experience working with individuals with developmental disabilities or behaviorally challenged population. - Must have reliable transportation. - Ability to perform physical tasks, including standing for extended periods, bending, move from seated to standing regularly. - State Specific Requirements: - Illinois: Board Certified Behavior Analysts (BCBA), Licensed Clinical Psychologist, Board Certified Associate Behavior Analyst (BCaBA), or a minimum of a bachelor’s degree with 1500 hours of supervised experience performed by a Licensed Psychologist or BCBA. - Indiana: A master’s degree in a human related field (this includes but is not limited to BCBA, Licensed Psychologist, Licensed Counselor) - Kentucky: A master’s degree in a human related field and 2 years of experience (this includes but is not limited to BCBA, Licensed Psychologist, Licensed Counselor) - Georgia: Master’s degree in psychology, special education, counseling, social work, or related field OR BCBA, Licensed Professional Counselor, Licensed Clinical Social Worker, or Licensed Psychologist/Psychiatrist. All applicants MUST have at least 2 years of experience providing positive behavioral supports (writing BSP, functional assessment; plan development, training, and implementation) to people with intellectual and/or developmental disabilities. Must have documented coursework in Applied Behavior Analysis reflected on resume or transcript. - California: Must be a BCBA or BCaBA. - Virginia: BCBA, BCaBA, Licensed Psychologist or Positive Behavior Support Specialist Facilitator (PBSF), LPC, LSW or LCSW with training and experience and/or documented coursework in Applied Behavior Analysis reflected on resume or transcript. - Texas: Licensed Psychologist, Licensed Psychological Associate, Licensed Clinical Social Worker, Licensed Professional Counselor, or BCBA About our Line of Business SpringHealth Behavioral Health and Integrated Care, an affiliate of BrightSpring Health Services, offers a holistic approach and integrated care for people with cognitive, developmental, or intellectual disabilities who often need additional resources. The behavior analysts, therapists, social workers, counselors, and psychologists at SpringHealth combine their expertise to deliver high-quality behavioral services for clients to live more positive, active, and social lives. For more information, please visit www.springhealthbehavioral.com. Follow us on Facebook and LinkedIn. Salary Range USD $40.00 - $45.00 / Hour

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible to provide care coordination to members via telephonic and/or field-based care management to inform and educate them on health care programs to address their personal health needs, engaging the member in discussion of adherence to personal health goals, responding to inquiries from members, and supporting clinical operations with provider and member activities. This position will be required to complete member telephonic and/or field-based health screenings, comprehensive health assessments and care planning duties which may require visits to members’ homes and/or facilities to support complex and specialty populations Required Job Qualifications: - Registered Nurse (RN) with 2 years direct clinical care to the consumer in a clinical setting or , unrestricted Licensed Professional Counselor (LPC, TX), or Licensed Master Social Worker (LMSW, TX), Licensed Clinical Professional Counselor (LCPC, IL) or Licensed Clinical Social Worker (LCSW, IL & NM) Licensed Marriage and Family Therapist (LMFT, IL & NM), Licensed Professional Clinical Counselor (LPCC, NM), Licensed Independent Social Worker (LISW, NM), or Licensed Mental Health Counselor {LMHC, NM) with 2 years of clinical practice experience. - Current, valid, unrestricted license in the state of operations (or reciprocity). For compact licensee changing permanent residence to state of operations, you must obtain active, unrestricted RN licensure in the state of operations within 90 days of hire. - Plus 3 years’ wellness or managed care experience presenting clinical issues with members/physicians. - Knowledge of the health and wellness marketplace and employer trends. - Verbal and written communication skills including discussing medical needs with members and interfacing with internal staff/management and external vendors and community resources. - Analytical experience including medical data analysis. - PC proficiency to include Word, Excel, and PowerPoint, database experience and Web based applications. - Current unrestricted driver’s license, transportation and applicable insurance. - Ability and willingness to travel within assigned territory. Additional State Specific Requirements - Illinois Only - High-needs children: - Bachelor’s degree in nursing, social sciences, social work, or related field - (1) year of supervised clinical experience in a human- services field Qualifications of Certain Care Coordinators  Persons who are Elderly Waiver  Care Coordinators must meet one (1) of the four (4) following requirements:  Registered Nurse (RN) licensed in Illinois  Bachelor’s degree in nursing, social sciences, social work, or related field  Licensed Practical Nurse (LPN) with one (1) year experience in conducting comprehensive assessments and provision of formal service for the elderly and/or authorizing service provisions, One (1) year of satisfactory program experience, which is defined as assessment, provision, and/or authorization of formal services for the elderly, may replace one year of college education, at least four (4) years of experience replacing baccalaureate degree  Persons with Disabilities Waiver  Care Coordinators must meet one (1) of the nine (9) following requirements:  Registered Nurse (RN)   Licensed Clinical Social Worker (LCSW)  Licensed Marriage and Family Therapist (LMFT)  Licensed Clinical Professional Counselor (LCPC)  Licensed Professional Counselor (LPC)  Doctor of Philosophy (PhD)  Doctorate in Psychology (PsyD)  Bachelor’s or master’s Degree prepared in human services related field  Licensed Practical Nurse (LPN)  Persons with Brain Injury Waiver   Care Coordinators must meet one (1) of the seven (7) following requirements:  Registered Nurse (RN) licensed in Illinois  Certified or Licensed social worker  Unlicensed social worker: minimum of bachelor’s degree in social work, social sciences, or counseling  Vocational specialist: certified Rehabilitation counselor or at least three (3) years’ experience working with people with disabilities  Licensed Clinical Professional Counselor (LCPC)  Licensed Professional Counselor (LPC)  Certified Case Manager (CCM)  Persons with HIV/AIDS Waiver   Care Coordinators must meet one (1) of the three (3) following requirements:  A Registered Nurse (RN) licensed in Illinois and a bachelor’s degree in nursing, social work, social sciences, or counseling or one (1) years of case management experience.  A Social worker with a bachelor’s degree in either social work, social sciences, or counseling (A Bachelor of Social Work or a Master of Social Work from a school accredited by any organization nationally recognized for the accreditation of schools of social work is preferred).  Individual with a bachelor’s degree in a human services field (including, but not limited to sociology, special education, rehabilitation counseling) with a minimum of one (1) years of case management experience.  In addition, it is mandatory that the Care Coordinator for Enrollees within the Persons with HIV/AIDS Waiver have experience in working with racial and ethnic minorities, as well as one or more of the following:  Domestic Abuse  The lesbian, gay, bisexual, transgender, queer (LBGTQ+) community Persons living with HIV/AIDS, and  Persons with substance use disorders - Texas Only: - Level 3 children with behavioral health issues-experience in working with children and young adjusts with similar conditions or behaviors in three of the last 5 years Preferred Job Qualifications: - 3 years direct clinical experience. - Patient education experience. - Condition Management experience. - Bilingual in English and Spanish. - Experience in managing complex or catastrophic cases. - Certification in Case Management, Training, Project Management or nationally recognized health care certification. - Government Programs experience - Population Management Telecommute: This is a Telecommute (Remote) role: Must reside within 250 miles of the office or anywhere within the posted state. #LI-TELECOMMUTE #LI-SG1 Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $26.90 - $59.35 Exact compensation may vary based on skills, experience, and location.