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Clinical Operations Lead
Location
United States
Posted
108 days ago
Salary
0
No structured requirement data.
Job Description
Clinical Operations Lead
Luro health
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Luro Health is scaling clinic partnerships nationally to expand access to high-quality, value-based care for underserved populations. The Clinical Operations Lead owns the operational excellence that makes this possible. You will: - Execute clinic launches and operationalize clinical workflows - Manage provider capacity and ensure multi-state readiness and compliance - Solve problems that stand between launch readiness and steady-state performance - Lead both people and processes across multiple clinical centers - Ensure consistent execution, high-quality performance, and aligned operational standards You report to the Chief Operating Officer and partner closely with Medical Leadership, translating strategic priorities into site-level operational reality across multiple clinics and states. What You’ll Do - Drive clinic launch execution and ensure steady-state operational excellence across Luro’s multi-site telehealth footprint - Build scalable launch playbooks and standardized workflows, including EHR onboarding, credentialing coordination, integration sequencing, and go-live readiness - Manage and support Care Coordinators to ensure high-quality patient engagement, timely follow-up, and consistent execution of care coordination workflows - Own day-to-day virtual clinic operations to optimize scheduling, patient flow, visit completion, and patient experience - Translate clinical protocols into repeatable operational procedures in partnership with Medical Leadership, continuously improving throughput and clinician experience - Manage capacity planning, provider utilization, and scheduling systems while partnering with recruiting and credentialing workflows to support growth - Operationalize multi-state telehealth compliance and maintain audit-ready documentation - Develop dashboards and SOPs to surface performance insights, identify bottlenecks, and implement systematic solutions - Coordinate vendors and clinical tools to ensure operational reliability and support automation by translating operational needs into product requirements Qualifications - Bachelor's degree in Business, Healthcare Administration, Operations, or related field - 5–7+ years of operations experience, including 2–3+ years in healthcare or health tech - Demonstrated success launching new clinics, programs, or initiatives in fast-paced, high-growth environments - Strong operational fundamentals: process design, project management, cross-functional execution, and consistent follow-through - Working knowledge of healthcare operations including credentialing, provider scheduling, EHR systems, and core regulatory concepts (Medicaid/Medicare) - Systems thinker with strong organization and prioritization skills; detail-oriented without losing the big picture - Self-directed and resourceful in ambiguity; able to unblock progress and drive to outcomes - Clear communicator who collaborates effectively across Clinical, Product, Finance, Legal, and leadership team - Experience operating telehealth platforms and virtual clinic workflow - Track record building dashboards, implementing process improvements, and delivering measurable efficiency gains - Experience scaling multi-site operations across multiple states with varying regulatory requirements Compensation & Benefits - Compensation: Competitive salary ($92,000 – $130,000), commensurate with experience - Equity: Stock option grants for long-term shared success - Benefits: Comprehensive medical, dental, and vision coverage; wellness and professional development stipends - Work Environment: Remote-first, with occasional travel to clinic sites and team meetings Why Join Us - Mission Impact: Help scale high-quality care for underserved communities and improve outcomes where it matters most - Ownership: Build the operating system for multi-site clinic launches and sustained performance - High Growth: Join a rapidly scaling organization expanding partnerships nationally - Cross-Functional Leadership: Work closely with Medical Leadership, Product, and Operations to translate strategy into execution
Job Requirements
- Bachelor's degree in Business, Healthcare Administration, Operations, or related field
- 5–7+ years of operations experience, including 2–3+ years in healthcare or health tech
- Demonstrated success launching new clinics, programs, or initiatives in fast-paced, high-growth environments
- Strong operational fundamentals: process design, project management, cross-functional execution, and consistent follow-through
- Working knowledge of healthcare operations including credentialing, provider scheduling, EHR systems, and core regulatory concepts (Medicaid/Medicare)
- Systems thinker with strong organization and prioritization skills; detail-oriented without losing the big picture
- Self-directed and resourceful in ambiguity; able to unblock progress and drive to outcomes
- Clear communicator who collaborates effectively across Clinical, Product, Finance, Legal, and leadership team
- Experience operating telehealth platforms and virtual clinic workflow
- Track record building dashboards, implementing process improvements, and delivering measurable efficiency gains
- Experience scaling multi-site operations across multiple states with varying regulatory requirements
- Compensation & Benefits
- Compensation: Competitive salary ($92,000 – $130,000), commensurate with experience
- Equity: Stock option grants for long-term shared success
- Benefits: Comprehensive medical, dental, and vision coverage; wellness and professional development stipends
- Work Environment: Remote-first, with occasional travel to clinic sites and team meetings
- Why Join Us
- Mission Impact: Help scale high-quality care for underserved communities and improve outcomes where it matters most
- Ownership: Build the operating system for multi-site clinic launches and sustained performance
- High Growth: Join a rapidly scaling organization expanding partnerships nationally
- Cross-Functional Leadership: Work closely with Medical Leadership, Product, and Operations to translate strategy into execution
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