• Lead and direct the training program covering complex and critical business processes and systems • Engage and collaborate with customers to develop comprehensive training programs • Bolster product adoption and drive customer success • Collaborate with Implementation, Support, Product Management, Customer Experience, and Marketing teams • Execute the strategic vision of the training program using leading training methodologies • Direct customer-facing and internal training and enablement programs • Design and develop current, engaging eLearning modules aligned with product features, standards, and learning objectives • Provide one-on-one client training and consulting to accelerate adoption and troubleshoot implementation challenges • Expand the Optimization Menu of Services and create training opportunities to deflect and reengage clients • Use NPS and Voice of the Customer insights to build strategic customer relationships • Design and coordinate onsite Training Academy, Train the Trainer, Go Live, and Post Live Optimization programs • Maintain and evolve the LEARN learning management system platform • Drive the Training team toward annual revenue-generating goals • Demonstrate product subject matter expertise and ensure high service delivery • Conduct quarterly needs assessments and improve training offerings and materials • Evaluate program effectiveness using customer satisfaction and NPS surveys • Drive team metrics and goals • Ensure classrooms, workshops, and optimizations are delivered based on organizational needs • Improve team performance through mentoring and coaching

• Create, develop, and implement training modules for field sales, clinical sales, and customer accounts • Develop and implement the annual sales training plan using the SMART format • Collaborate with Sales Leadership, Marketing, National Accounts, Customer Service, and Product Management on training needs, market trends, competitive insights, and product launches • Develop content and conduct interactive customer training for national and regional key accounts • Provide product demonstrations and educational presentations supporting customer adoption and purchasing decisions • Produce training content and educational resources aligned with corporate guidelines and strategic objectives • Identify training needs, performance gaps, and opportunities to improve sales force effectiveness • Lead planning and execution of National and Regional Sales Meetings • Conduct quarterly field rides to gather customer insights and identify training opportunities • Attend and actively participate in quarterly in-person Plan-of-Action meetings • Use sales data, performance metrics, and analytics to identify trends and knowledge gaps • Support cross-functional strategic initiatives, global initiatives, and corporate programs • Develop and facilitate Virtual Instructor-Led Training and Instructor-Led Training using multiple learning and digital platforms • Create multimedia training resources, including video content, live-streamed sessions, digital learning tools, and interactive learning solutions • Promote Sigvaris corporate values and company culture • Maintain compliance with company policies, industry standards, ISO standards, 6S, Lean Manufacturing, and applicable laws • Maintain accurate records supporting the Sigvaris Quality System and Quality Policy

• Edit recordings of live webinars for on-demand and alternate learning formats • Produce educational video content using editing, audio enhancement, captions, graphics, and multimedia elements • Format and enhance PowerPoint presentations and other visual learning assets • Maintain digital media assets and ensure accurate publishing across learning platforms • Manage multiple production priorities and meet deadlines • Configure and manage webcasting platforms for live continuing education events • Facilitate live webinars across multiple product lines • Provide real-time technical support to presenters and attendees • Troubleshoot webcast platform, audio, and video issues before and during live events • Collaborate with Product, Engineering, and Operations teams to improve media delivery, workflows, and learner experience • Escalate technical issues and coordinate resolutions with internal teams • Identify opportunities to improve production workflows, efficiency, and learner experience through new technologies and AI-enabled tools • Perform other duties and special projects as assigned

• Manage the development and execution of education, training, and knowledge resources aligned with organizational priorities, member needs, and industry trends • Partner with organizational leaders, SMEs, volunteers, and cross-functional teams to identify learning needs, content gaps, and opportunities for new products and programs • Leverage AI technologies to improve content development processes and create innovative educational offerings on AI and HR topics • Guide instructional designers, content developers, SMEs, and external contributors in delivering high-quality educational experiences • Monitor learner feedback, market trends, and performance metrics to recommend improvements • Manage content priorities, project timelines, and cross-functional collaboration for learning initiatives • Serve as a content contributor and expert • Use adult learning principles to create and deliver training materials • Leverage SharePoint and AI-based tools to improve learning effectiveness and accessibility • Promote a collaborative learning culture across departments • Serve as faculty, speaker, and facilitator for in-person and virtual courses, webinars, and events • Facilitate an engaging and supportive learning community • Respond to customer, member, and learner inquiries about courses, content, and platform navigation • Serve as a subject matter and content expert for media interviews and external inquiries • Collaborate with content strategy, marketing, and editorial teams on messaging and support materials • Ensure communications reflect brand voice, accuracy, and professionalism • Provide outstanding internal and external customer service • Travel up to 20%