• Work with the Plan Automation team to review various inventory types • Support internal/external remediation projects and automation enhancement testing • Provide process-oriented support based on inquiries from analysts and leads • Assist in the development of frontline analysts through coaching, feedback, and reporting analytics • Collaborate with management on process improvement initiatives • Communicate effectively with business partners regarding process enhancements

• Support interdisciplinary planning teams with visitor use studies and data analysis • Prepare analytical summaries, datasets, charts, and written findings • Support public engagement activities and maintain organized datasets • Assist with project coordination tasks and prepare planning documents

• Administer, maintain and evolve the Veeam Backup & Replication environment • Act as the technical owner for solution architecture and tuning • Perform advanced performance troubleshooting (CPU, proxy, network, target, repository) • Diagnose and resolve structural bottlenecks in large-scale environments • Design and validate sizing for: - Proxies - Repositories - SOBR (Scale-Out Backup Repository) - Tasks and concurrency • Implement and optimize protection for: - Microsoft SQL Server (Standalone, Cluster, AlwaysOn) - High-frequency log backup - Application-aware processing • Structure repository segregation and policies for critical workloads • Review and optimize retention policies (GFS, Synthetic Full, Active Full) • Implement Fast Clone best practices (ReFS / XFS) • Plan and validate Disaster Recovery strategies • Execute periodic recovery tests (VM, granular SQL, Instant Recovery) • Ensure adherence to security and compliance policies • Support technical audits • Document architecture, workflows and capacity planning • Collaborate with Infrastructure, Security and Project teams

• Analyze frontline performance and experience data to identify trends, pain points, and improvement opportunities. • Gather and synthesize Rebel (frontline) feedback through surveys, QA data, and voice-of-employee inputs. • Support frontline experience initiatives that improve day-to-day work conditions and service delivery. • Translate QA and performance insights into actionable recommendations for coaching and development. • Partner with HR and Operations to support career pathing and promotion readiness using data-driven insights. • Evaluate training and onboarding effectiveness and identify gaps aligned to role expectations. • Execute and support the Voice of Employee program, including reporting and action planning. • Coordinate cross-functional improvement projects impacting frontline experience and member.