Role Description Our operations, sales, and customer support teams run on workflows that were designed for humans — and many of them should no longer be. Manual handoffs, repetitive processes, slow queues, and duct-taped integrations are costing us speed, accuracy, and money. We're hiring a Senior AI Engineer to fix that. Your job is simple to describe and hard to do: find the inefficiencies across our business operations and replace them with AI-driven systems that are faster, smarter, and scalable. You'll work directly with ops, sales, and support stakeholders, understand their pain points firsthand, and build the automation that eliminates them. - Streamlining a customer support triage workflow. - Building an agentic pipeline that handles a multi-step process currently requiring a team of people and days of turnaround. This is a high-autonomy, high-impact IC role. You won't have someone writing detailed specs for you. You'll get a business problem, dig into it, architect a solution, and ship it. We need someone who's been deep in AI-assisted development for years — not just prompting models, but building real orchestration layers, integrating agentic workflows into production, and producing code that's disciplined and reviewable. You are the person who walks into a room, hears someone describe a painful manual process, and walks out knowing exactly how to automate it. You will: - Own business automation end-to-end. - Partner directly with operations, sales, and customer support teams to identify workflow bottlenecks and manual processes ripe for automation. - Design and ship AI-driven systems that replace manual labor. - Measure everything. - Evangelize by shipping, not by presenting. Qualifications - 7+ years of professional software engineering experience. - Strong proficiency in Python and TypeScript/JavaScript. - Full-stack capability spanning backend services, APIs, and frontend interfaces. - 1–2+ years working deeply with LLMs and AI agents in production. - Built multi-agent or agentic workflows. - Hands-on with AI coding tools daily. - Comfort working directly with non-technical stakeholders. Requirements - Familiarity with Salesforce platform development (Apex, Lightning, APIs). - Experience building custom AI orchestration layers or multi-agent systems for business process automation. - Background in CI/CD pipeline design and cloud infrastructure (AWS, GCP, or Azure). - Prior experience in ops automation, business process reengineering, or internal tooling at a fast-growing company. Benefits - Medical, Dental and Vision Insurance. - 401k with company match. - RSUs. - Paid vacation, 10 company holidays, sick time, and volunteer time off. - Employee Resource Groups to build community and inclusion at work. - Monthly cell phone and internet stipend. - Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development.