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Cordance

Making successful B2B SaaS businesses even better.

Onboarding & Implementation Specialist

Implementation SpecialistCustomer SuccessOtherRemoteMid LevelTeam 201-500Since 2021H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

108 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Onboarding & Implementation Specialist

Cordance

• Own the full onboarding lifecycle — from requirements gathering to post-launch review — ensuring timelines, milestones, and deliverables are met. • Partner with customers to identify use cases, workflows, and success criteria that guide system configuration and setup. • Manage data imports, integrations, and configurations to ensure systems align with customer needs. • Collaborate with internal product, engineering, and support teams to troubleshoot issues and optimize implementation processes. • Identify recurring onboarding challenges and propose scalable, repeatable solutions to improve efficiency and quality. • Track and report implementation metrics, customer satisfaction, and launch readiness across projects. • Be a voice of the customer in internal discussions, influencing roadmap priorities and process improvements. • Support customers through adoption and process alignment, providing practical guidance to help teams transition to new workflows and fully leverage the system as designed. • Monitor and manage implementation scope to ensure projects stay aligned with agreed requirements, timelines, and outcomes. • Proactively identify implementation risks and dependencies, escalating early and developing mitigation plans to protect timelines and outcomes.

Job Requirements

  • 2–5 years of experience in implementation, onboarding, or customer success roles — preferably in a SaaS or technology environment.
  • Strong project management skills with the ability to manage multiple customer implementations simultaneously.
  • Familiarity with integration concepts, APIs, and SaaS platforms (Salesforce, HubSpot, NetSuite, etc.).
  • Excellent communication and relationship-building skills — both with customers and internal.
  • High attention to detail and a process-driven mindset.
  • Comfort working in fast-paced, evolving environments with distributed teams.
  • Experience collaborating cross-functionally with Product, Engineering, and Customer Success to streamline delivery.
  • Experience supporting customers through process or system changes, with the ability to guide adoption and reinforce best practices.

Benefits

  • Comprehensive Health Coverage: Coverage begins on your first day of employment.
  • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
  • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
  • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
  • 12 weeks paid leave for all employees.
  • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
  • Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.

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