ZwitterCo

Overview of Role ZwitterCo is seeking a proactive and technically skilled and hands-on Manufacturing Technologist to support day-to-day manufacturing operations while driving process consistency, equipment ownership, and continuous improvement. This role is primarily focused on operating and optimizing key manufacturing processes, as well as ensuring process control, supporting quality outcomes, and troubleshooting issues on the floor. The Manufacturing Technologist serves as a process owner during production, helping to ensure equipment is running reliably and consistently across shifts. The ideal candidate is a strong operator who can run equipment independently, identify issues early, and help standardize processes. Is comfortable working cross-functionally with Quality, Engineering, and Maintenance, and take pride in owning both the performance and consistency of the process, not just executing the work. About ZwitterCo ZwitterCo has developed a breakthrough in materials science - a new class of zwitterionic membranes with unprecedented fouling resistance. Our membrane solutions perform beyond the limits of traditional filtration, making it practical to treat complex wastewater, purify water for reuse, and maximize efficiency in food processing applications. ZwitterCo serves customers in more than 20 countries across food and beverage, agricultural, and industrial sectors. We are rapidly investing in our technology, equipment, and global services platform to help our industrial customers achieve their most ambitious sustainability and growth targets. We are grateful to have been named as Fast Company’s Top Innovators of 2024 and featured on the 2025 & 2026 Global Cleantech 100. Key Responsibilities: Contract Manufacturing Ownership - Serve as the primary point of contact for all contract manufacturers and key external suppliers - Lead supplier selection, qualification, and onboarding activities - Define and manage manufacturing scope, responsibilities, and expectations with partners - Build strong, collaborative relationships while holding suppliers accountable to performance targets Production Planning & Execution - Coordinate production plans with contract manufacturers to meet demand, schedule, and cost requirements - Monitor build progress, material readiness, capacity, and delivery commitments - Identify risks and constraints early and drive mitigation plans - Support production ramp‑ups, transfers, and scale‑up activities Quality & Compliance Management - Ensure external manufacturing processes meet internal quality standards and customer requirements - Support development and enforcement of quality agreements, control plans, and inspection requirements - Partner with Quality and Engineering on nonconformance investigations, root cause analysis, and CAPAs - Support audits, supplier assessments, and corrective action follow‑up Cost, Yield & Performance Management - Own supplier cost structures, quotations, and ongoing cost improvement initiatives - Track and analyze key supplier KPIs (on‑time delivery, yield, scrap, escapes, cost) - Drive continuous improvement in efficiency, throughput, and reliability - Support make/buy and cost‑reduction decision‑making Engineering & NPI Support - Partner with R&D, Engineering and Supply Chain to support new product introduction (NPI) at external manufacturers - Ensure design intent, specifications, and manufacturing requirements are clearly transferred - Support process development, validation, and production readiness - Manage engineering changes and configuration control at supplier sites Process & Systems Development - Help build scalable external manufacturing processes - Define standard workflows for forecasting, material readiness, build releases, and supplier communication - Support ERP/MRP integration and data accuracy related to external manufacturing - Document best practices and lessons learned Critical Success Factors: - Experience supporting scale‑ups, or fast‑growth organizations - Experience with production ramp‑ups, transfers, or supplier transitions - Strong understanding of manufacturing processes and production operations - Strong operational and execution focus with a sense of urgency - Excellent communication and negotiation skills - Ability to balance collaboration with accountability - Flexibility to travel to supplier sites as needed Required Qualifications: - Bachelor’s degree in Engineering, Operations, Supply Chain Management, Manufacturing Management, or related field with 10+ years of experience - 7–10+ years of experience in manufacturing, supply chain, or operations roles - 3+ years of direct experience managing contract manufacturers or outsourced production - Experience with supplier qualification, quality systems, and external audits - Expertise in bill of materials, routing processes, lead time determination, and capacity planning - Highly proficient in utilizing ERP/MRP systems and managing supply chain data Preferred Qualifications: - Experience in hardware, industrial, or manufacturing‑heavy startups - Background in regulated or quality‑critical industries (a plus) - Lean manufacturing or continuous improvement experience Schedule, Travel, Compensation, and Location This is a full-time position in Woburn, MA and can be remote if in Pacific Time Zone. Travel for this role can be up to 50%, depending on location. Compensation will be commensurate with experience and include equity and benefits. This position reports to the VP of Operations.

• Act as a missionary for ZwitterCo’s unique technology: Meet and exceed top-line revenue goals while working to develop reference customers • Develop a robust sales pipeline by establishing new customer relationships through cold calls, lead handoff, inbound follow-up, and networking. • Master ZwitterCo’s inquiry-to-order processes and tools • Develop and deliver oral and written presentations to customers, industry players, and ZwitterCo business leaders as needed • Establish and grow relationships with clients’ key influencers and decision-makers • Respond urgently to customer requests and act as a valuable resource to resolve customer challenges • Establish and grow relationships with consultants, sales representatives, and other industry conduits that can drive sales opportunities • Work closely with Process, Commercial, and Field Engineering to transfer organizational market segments and demonstrate the performance of ZwitterCo’s products to industry stakeholders: Implement the market strategy within assigned segments; understand clients’ “pain points” and the value that ZwitterCo products deliver and provide market/competitive intelligence to the Commercial Enablement team • Articulate customer success requirements to the Applications Engineering team for product testing and applications studies to enable successful implementation of ZwitterCo’s technology • Manage and support sales administration, including: Negotiate sales contracts • Provide regular sales updates and forecasts • Actively support and serve as a resource for other sales team members • Maintain customer data in a CRM system • Perform all responsibilities in an ethical manner that represents ZwitterCo’s values and vision

• Serve as an internal and customer-facing subject matter expert for ZwitterCo products, with emphasis on the sanitary (Evolution) product lines. • Partner with the sales team in the customer discovery process and evaluate commercial opportunities for technical feasibility and risk. • Provide post-sales technical support for partners and end users to ensure customer success. This includes customer site visits to check on product performance, process troubleshooting, and data collection. • Monitor and collect customer installation data to optimize performance and develop case study reports. • Develop process and system design guidelines specific for sanitary applications, working closely with the internal engineering team and external integration/fabrication partners (specifically for the dairy industry) for spiral-wound membrane products. • Provide leadership in the development of our internal knowledgebase through assimilation of existing research and planning internal studies to gather product performance data. • Provide test plan leadership for pilot, demonstration and feasibility studies, collaborating with the Field engineering group and the Sales team. • Lead in-person and online technical trainings for OEM engineers and/or end users. • Evaluate, mitigate, and communicate technical risks associated with new applications, projects, and/or partners. • Author technical guidance documents and give oral/written presentations to customers, industry partners, and ZwitterCo business leaders as needed. • Provide mentorship to less experienced members of the process engineering team.