ZenBusiness Inc.

Who We Are We started our company to help others launch and run their own businesses, at any stage. The way we help is by keeping it simple and supporting entrepreneurs one step at a time. Put simply: our mission is to enable anyone to start, run, and grow their business while avoiding the common pitfalls that derail hopeful entrepreneurs. No more having to wade through forms, taxes, or ongoing state compliance. We are a remote company based in Austin, Texas. We have team members from Florida to Oregon and all points in-between. Take pride in your work knowing that it shapes how people all across the country reach their goal of starting, running, and growing their business. If the idea of helping people and working with a genuinely caring, supportive team excites you, then you’ve come to the right place. The Role In this role you will work closely with engineers, product owners, and designers to own new product features and enhancements that change the lives of our small business customers. You’ll architect and implement high-performance and scalable backend systems using Python, Node and Go, and build user experiences with React. This position will report to the Engineering Manager - eCommerce and is a remote role. Responsibilities - Create high-quality, predictable, observable code and deliver it to production - Own the delivery of new products by working iteratively with the design, engineers and product owners to define and deliver new functionality - Work in an agile, data-driven environment and have true ownership of the features you work on, from gathering requirements to delivering results - Use data-driven decision making to improve your code (logs, usage analytics, monitoring) - Serve as a technical leader and mentor for the engineering team, providing guidance and support to less experienced developers - Contribute to knowledge sharing and continuous learning within the team and across the organization Qualifications - At least 7 years of relevant software development experience - Experience shipping web-based products, working with designers and product owners to develop and deliver workflows and libraries - Extensive experience with operations, API development, and modern service-oriented architecture - Strong written, verbal, and visual communication skills, with the ability to articulate your decisions, whiteboard new solutions, present ideas concisely, and defend your ideas - Excited about working with designers to create an amazing user experience - Curious and comfortable learning new things and diving in where needed - Familiarity with JavaScript and React Our Technology Stack - Python & Django - PostgreSQL - Google Cloud Platform & Kubernetes - Go - JavaScript (ES 6+) - React 16.8+ / Redux / Apollo GraphQL - Node.js 12+ / Express / Fastify Remote Culture. A great company culture leads to happy employees, and happy employees lead to happy customers. We provide our employees with good salaries, benefits, equity, and interesting challenges that have a positive impact. Let’s stay connected! We believe in staying connected, and we have a weekly “All Hands” meeting every week. We also have a social committee that hosts frequent events. We’ve held a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons and more! Benefits. The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided. Diversity, Equity and Inclusion. We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences. Please check out our careers' page to learn more about our culture, benefits, and open opportunities. *applicable to in-office employees

Who We Are We started our company to help others launch and run their own businesses, at any stage. The way we help is by keeping it simple and supporting entrepreneurs one step at a time. Put simply: our mission is to enable anyone to start, run, and grow their business while avoiding the common pitfalls that derail hopeful entrepreneurs. No more having to wade through forms, taxes, or ongoing state compliance. We are a remote company based in Austin, Texas. We have team members from Florida to Oregon and all points in-between. Take pride in your work knowing that it shapes how people all across the country reach their goal of starting, running, and growing their business. If the idea of helping people and working with a genuinely caring, supportive team excites you, then you’ve come to the right place. The Role We’re seeking an AI Conversation Analyst to own the end-to-end quality strategy, governance, and performance optimization of our AI-driven experiences in our platform (Web, iOS, Android). You will partner with cross-functional teams — Product, Data, Engineering, and Customer Success — to define conversation quality metrics, analyze user interaction data, identify improvement opportunities, and ensure our AI experiences drive business outcomes such as higher conversion rates, increased customer lifetime value, and increased customer satisfaction. This role sits at the intersection of business systems, analytics, and conversational AI, and reports to the Senior Director of Growth & AI. This is a fully remote role and ideal for someone passionate about making AI interactions more reliable, helpful, and aligned with real customer needs. Responsibilities - Define and measure conversation quality KPIs that align with product, support, and business goals. - Conduct systematic quality audits of AI conversations using both quantitative metrics and qualitative assessment, flagging conversations that went well and those that need improvement. - Analyze conversation data to identify failure patterns, drop-off points, conversion blockers, and untapped sales opportunities. - Partner with product and engineering to translate analytical insights into specific improvements: prompt refinements, conversation flow redesigns or updates to logic for how our AI responds to queries. - Establish quality assurance processes and frameworks that scale with conversation volume. - Support the integration of conversational quality tools and frameworks into existing workflows and tooling. - Present findings and recommendations to leadership with clear narratives connecting AI performance to business outcomes. - Lead cross-functional initiatives. - Own the AI conversation quality testing strategy, define standards, performance benchmarks, and a long-term improvement roadmap. Qualifications - 5+ years of experience with a track record of business impact in analytics, business systems, conversational AI, UX, or related roles. - Strong analytical skills with hands-on experience in data interpretation, trend analysis, and reporting. - Familiarity with conversational AI principles, metrics (e.g., intent accuracy, resolution rate), and tools (e.g., Claude, ChatGPT, Gemini). - Excellent written and verbal communication skills with the ability to translate data insights into narrative recommendations. - Experience with SQL and BI tools (e.g., Looker or Tableau) and comfort leading self-serve analysis. - Strong curiosity, attention to detail, and a data-informed mindset. - Ability to thrive in a remote, cross-functional, collaborative environment. Remote Culture. A great company culture leads to happy employees, and happy employees lead to happy customers. We provide our employees with good salaries, benefits, equity, and interesting challenges that have a positive impact. Let’s stay connected! We believe in staying connected, and we have a weekly “All Hands” meeting every week. We also have a social committee that hosts frequent events. We’ve held a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons and more! Benefits. The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided. Diversity, Equity and Inclusion. We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences. Please check out our careers' page to learn more about our culture, benefits, and open opportunities. *applicable to in-office employees

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Velo is redefining how entrepreneurs interact with ZenBusiness through intelligent, conversational experiences. As the Conversational AI & Prompt Engineer, you will craft the voice, reasoning, and effectiveness of Velo, ensuring every interaction is clear, trustworthy, and results-driven. - Blending conversational design mastery with advanced LLM optimization - Evolve prompts, dialogue flows, and decision logic to deliver seamless, high-quality AI experiences - Continuously raise the bar on accuracy, efficiency, and customer satisfaction through rapid experimentation and data-driven iteration - Directly influence how AI accelerates business growth for the next generation of founders - Reports to the Senior Director of Growth & AI - This is a fully remote role Responsibilities - Analytics & Optimization: - Analyze conversation transcripts and user feedback to identify areas of confusion, failure, and prompt leakage - Work with the Customer Impact Team Product Lead to define and track conversational KPIs (e.g., resolution rate, containment rate, user satisfaction) - Optimize prompts and model selection for cost efficiency, response latency, and scalability in production environments - Quality Input: - Collaborate with the engineers to improve conversation-specific evaluation criteria (e.g., NLU accuracy, intent recognition) - Design and maintain evaluation frameworks to measure prompt performance using golden datasets and automated scoring (e.g., LLM-as-judge, rubric-based scoring, precision/recall of intent routing) - Implement guardrails to reduce hallucinations, prevent prompt injection, and ensure compliant, safe responses - Dialogue Design & Prompt Engineering: - Collaborate on design, map, and implement complex conversation flows, including error recovery and contextual handoffs (escalation to human support) - Own the continuous optimization of system prompts and instructions for LLMs (Gemini, OpenAI) to ensure Velo's response is accurate, tone is consistent, and on-brand - Design and optimize structured outputs, function calling, and tool-routing logic to ensure accurate data capture and downstream system integrations Qualifications - 5+ years with 2+ years in Conversational AI, Applied LLM Engineering, Prompt Engineering, or NLP systems in production environments - Deep experience designing and optimizing prompts for GPT, Gemini, or similar models, including structured outputs and function calling - Practical experience designing and tuning RAG pipelines (chunking, embeddings, retrieval evaluation) - Experience building evaluation datasets and running prompt experiments (A/B testing, automated scoring, regression testing) - Proficiency in Python or TypeScript; experience integrating LLM APIs in production systems - Ability to analyze conversational performance using data and logs to drive measurable improvements - Strong systems thinking, empathy for users, and ability to translate business logic into scalable AI behavior - Experience with Agentic Systems: Similar to Decagon, Agentforce, Fin, Sierra Benefits - Medical, vision, dental, disability, and life insurance - Parental and military leave - Employee assistance program - 401k + match - Annual bonus - Pet insurance - RSUs - Paid parking* and 10 paid holidays Diversity, Equity and Inclusion We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re seeking a Senior Full Stack Engineer to join our Products team. You’ll get experience in building, expanding and maintaining a diverse product suite including compliance, licensing, finance, and websites that drive into company goals. This is an opportunity to work with a fast paced detailed oriented team of engineers. The team uses an AI first strategy to scale our products and systems with a focus on React, Node, Python and supporting technologies. We strive to ensure our systems are scalable, reliable, and customer-focused. This team reports to a Senior Engineering Manager and is fully remote. - Design, develop, test, and maintain scalable, high-quality software solutions in an agile, AI-first environment, delivering value through iterative and data-driven development. - Build and maintain full-stack applications using React on the frontend and Node.js on the backend, with Python used where appropriate. - Collaborate closely with product managers, designers, and other engineers to translate business and user needs into well-designed technical solutions. - Apply and advocate for coding standards, best practices, and architectural guidelines, ensuring code is clean, maintainable, well-tested, and secure. - Utilize and integrate supporting technologies such as Google Cloud Platform (GCP), Snowflake, and Confluence to enable scalable infrastructure, data-driven insights, and effective documentation. - Perform code reviews with a strong attention to detail, providing thoughtful feedback that improves quality and supports team learning. - Actively participate in agile ceremonies, contributing ideas to improve team processes, delivery, and technical direction. - Demonstrate initiative and ownership by identifying opportunities for improvement, proposing new tools, patterns, or approaches, and helping drive them to adoption. - Stay current with evolving technologies—especially in AI-enabled development—and show a willingness to learn, experiment, and share knowledge with the team. - Mentor and support other engineers, helping raise the overall technical bar and foster a collaborative, inclusive team culture. Qualifications - 6+ years of professional software engineering experience, with a strong focus on full-stack development. - Proven expertise in building modern web applications using React (including hooks, state management, and component-driven design). - Backend development experience with Node.js, including building scalable services and APIs. - Hands-on experience designing and implementing RESTful APIs and GraphQL schemas and resolvers. - Strong proficiency in JavaScript and modern ES standards. - Experience with CI/CD pipelines, automated testing, and deployment best practices. - Familiarity with cloud-based platforms, preferably Google Cloud Platform (GCP). - Experience with data platforms or analytics tools such as Snowflake is a plus. - Strong grasp of software design principles, coding standards, and scalable architecture. - Experience working in agile development environments. - High attention to detail and a commitment to delivering high-quality, maintainable, and well-tested code. - Demonstrated ability to learn and adopt new technologies quickly, including AI-enabled tools and workflows. - Strong collaboration and communication skills, with the ability to work effectively across cross-functional teams. - A proactive, self-directed mindset with a track record of suggesting new ideas, improving processes, and contributing to technical direction. - Experience mentoring other engineers or a willingness to support team growth. Bonus Qualifications - Experience with Python. - Ability to take ownership of features and projects from design through production. Benefits - Medical, vision, dental, disability, and life insurance. - Parental and military leave. - Employee assistance program. - 401k + match. - Annual bonus. - Pet insurance. - RSUs. - Paid parking*. - 10 paid holidays. Diversity, Equity and Inclusion We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Help shape the future of how engineers build, ship, and operate software. We're hiring a Staff Software Engineer to contribute to platform-wide initiatives across CI/CD, Kubernetes, and developer experience – with a strong emphasis on building and integrating AI tooling into everyday engineering workflows. - Design, build, and scale AI-powered developer tooling: - Agentic coding and review workflows that use LLMs to analyze code, generate changes, and collaborate via chat. - Policy- and guardrail-aware assistants that can comment, propose code changes, and safely automate repetitive tasks. - Prompt libraries, instructions, and service manuals that make AI adoption effective and safe across teams. - Contribute to the evolution of our CI/CD platform to be faster, more observable, and easier to adopt: - Build analytics and data pipelines to compare platform performance, baselines, and regressions. - Contribute insights that inform team-level improvements and broader platform decisions. - Strengthen platform reliability and security in Kubernetes: - Improve cluster/app resiliency, rollout strategies, and priority classes for critical services. - Standardize Helm chart patterns, deployment practices, and IaC workflows. - Contribute to incident response playbooks, maintenance modes, and recovery patterns. - Create paved paths and golden templates for developers: - Self-service software templates, CLI/automation enhancements, and bootstrap flows. - Clear docs, runbooks, and technical blogs that drive adoption and reduce support load. - Mentor and grow: - Pair with teammates to land complex changes, champion TDD and code review quality, and uplevel practices within the team. - Anticipate and surface blockers, delays, and tradeoffs before they require escalation – keeping stakeholders informed and expectations aligned. Qualifications - Staff-level impact building platform capabilities with clear outcomes in developer velocity, reliability, and/or quality. - Deep experience in one or more of the following and working knowledge of the rest: - CI/CD systems and reusable pipeline components (e.g., GitHub Actions or similar). - Kubernetes, Helm, GitOps (e.g., ArgoCD), and infrastructure as code (e.g., Terraform). - AI for engineering: prompt design, multi-agent orchestration, safety/guardrails, and integrating LLMs into code and review workflows. - Data and analytics for platform decisions (e.g., Python/Node-based ETL, SQL/warehouses, lightweight dashboards). - Proficiency in at least two languages used for platform work (e.g., Python, TypeScript/Node.js, Bash); comfortable moving across stacks to ship end-to-end solutions. - Strong security and reliability instincts (secrets, least privilege, dependency hygiene, runtime hardening). - Clear, concise written communication – from crisp docs and service manuals to guides that accelerate adoption across the team. - Able to communicate effectively with a diverse team and external stakeholders; actively listens and ensures shared understanding. Requirements - Faster, more reliable delivery pipelines and higher adoption of paved paths. - Measurable improvements to build/test times, failure triage, and developer feedback cycles. - AI tools that engineers choose to use – with clear quality, speed, and safety wins. - Repeatable templates and docs that reduce bespoke work and support burden. - Proactive communication that keeps projects on track and stakeholders aligned without escalation. Benefits - The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. - Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. - Paid parking* and 10 paid holidays are also provided.