• Design, develop, and maintain web-based internal applications and business tools. • Replace complex spreadsheet-based workflows with scalable database-driven applications. • Develop responsive, user-friendly front-end interfaces for internal users. • Build secure and maintainable backend services and business logic. • Design and maintain relational databases to serve as the central source of business data. • Develop data models that support multiple business processes and reporting requirements. • Create data import, export, migration, and validation processes. • Develop middleware and APIs to integrate multiple internal platforms. • Build automation workflows that eliminate repetitive manual tasks. • Analyze existing business processes and identify opportunities for automation. • Document technical designs, workflows, and system architecture. • Troubleshoot software issues and resolve bugs in a timely manner.

• Design, build, and maintain backend and frontend systems that power our core platform. • Deliver solutions via API to UX with workflow automation as default mental model. • Take full ownership of end-to-end solutions from understanding the problem and success metrics to implementation, monitoring, and continuous improvement. • Work with Product, Design, and key stakeholders to translate accounting, invoicing, and regulatory requirements into scalable product experiences. • Build and maintain integrations with banking and financial systems, while considering reliability, security, and operational constraints. • Make technical decisions that balance security, performance, quality, and long-term maintainability. • Contribute to improving observability, system reliability, and engineering practices across the platform. • Stay curious about emerging technologies, including AI-assisted engineering workflows and developer tooling.

• Design and build full-stack provisioning applications used by Transform9's direct customers to configure and deploy voice agents • Own the end-to-end user experience for non-technical operators — making complex agent configuration simple, fast, and reliable • Build scalable backend services that interface with the Core Platform to provision, update, and manage voice agents • Develop production-grade software that meets HIPAA and healthcare security standards • Participate in code review and contribute to engineering standards • Debug production issues and own features through their full lifecycle — design, build, test, deploy, monitor • Collaborate with Customer Success and Product to understand operator workflows and translate them into great UX

• Complete a one-time online survey or interview about day-to-day software development work • Provide accurate information about common responsibilities, workflows, and technical decisions • Describe software design, coding, testing, deployment, and maintenance activities • Help clarify how software developers contribute across the full development lifecycle • Share insight into requirements analysis, system design, software architecture, and implementation • Describe how developers assess technical feasibility within time and cost constraints • Explain approaches to testing, validation, debugging, performance improvement, and software modification • Provide perspective on integrating software with hardware, networks, or other technical systems where relevant • Review descriptions of software developer responsibilities for accuracy and completeness • Identify missing, outdated, or unclear occupational task descriptions • Help distinguish software development from programming, web development, testing, systems analysis, and IT support