Workhuman

Job Description:The Opportunity Are you passionate about applying NLP and LLMs to real-world, human-focused challenges? As an NLP Data Scientist at Workhuman, you'll contribute to building AI tools that help organizations understand how their people work, grow, and connect. You'll work across multiple active projects simultaneously rather than embedded on a single product team - one quarter you might be building a text classification model, the next contributing to an LLM evaluation pipeline or translating a new client need into a tool or analysis we haven't built before. What stays constant is working with large volumes of unstructured workplace text and shipping models that drive real product outcomes. **This is a remote position based in the US. ** Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role. What We Can Offer You - The opportunity to design and deploy NLP and LLM-powered models that directly power Workhuman's AI products. - Hands-on work with large volumes of unstructured text — employee recognition data, feedback, survey responses, and more. - Exposure to the full applied NLP lifecycle: problem framing, data preparation, model development, evaluation, and production handoff. - Collaboration with a cross-functional team of Data Scientists, ML Engineers, Software Engineers, and Product Managers. - A learning-forward environment with access to the latest research, tools, and best practices in NLP and generative AI. The Skills You Will Bring - Foundational experience with NLP techniques, including text classification, named entity recognition, information extraction, and working with unstructured text data. - Proficiency in Python and comfort with the modern NLP/ML stack - HuggingFace Transformers, spaCy, NLTK, Gensim, scikit-learn, statsmodels, pandas, and pyarrow. - Familiarity with LLMs and their practical applications — including prompt design and basic LLM evaluation techniques (e.g., LLM-as-judge, semantic similarity scoring). Genuine curiosity about model evaluation is a strong plus. - Some experience with cloud-based ML infrastructure; AWS and Bedrock experience is a plus. - Comfort working with boto3 or similar SDKs to integrate ML capabilities into larger systems. - A collaborative, solution-oriented approach to ambiguous problems. - Strong communication skills, with the ability to translate technical findings into clear language for non-technical audiences. The base salary range for this position is $130,000 - $155,000. Offered base compensation within this range will be determined based on the candidate’s qualifications, experience, geographic location, and other factors relevant to the scope and responsibilities of this role. This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package, which supports employee well-being and work-life balance. Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at globalrecruitment@workhuman.com for assistance. We are committed to ensuring equal access to opportunities for all individuals. The Company:At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. Did you know we have an award-winning culture across EMEA and North America: - We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022. - In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category. - We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work. - There are currently over 7.5 million users on the Workhuman® cloud across 180 countries. - Our core values are Respect, Determination, Innovation and Imagination. Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Description:The Opportunity: We’re seeking a highly motivated, intellectually curious, data-driven, technical, and business-oriented Principal Analyst to lead pricing analysis and execution for Workhuman’s E-commerce store. As part of our market-leading mission-oriented employee recognition platform, Workhuman’s best-in-class global E-commerce store allows users to seamlessly redeem their recognition points for merchandise, gift cards, and experiences to magnify the impact of peer recognition. The Principal Analyst will play a critical role in evolving how pricing decisions are evaluated, tested, and executed. The ideal candidate will bring strong analytical rigor to pricing decisions, structure trade-offs, and drive measurable business impact through implemented pricing changes. They will develop deep expertise in pricing data and performance drivers, using that insight to balance competitive pricing with profitability and evaluate how adjacent levers such as promotions and product exposure interact with pricing to influence outcomes. We’ve experienced incredible growth over the last few years and are investing in our Data and Analytics capabilities to drive innovation and data-driven decision making. The Principal Analyst will be part of the Business Analytics team, reporting to the Director of Ecommerce Analytics, and partnering closely with stakeholders across Category Management, Sourcing, Client Engagement, Finance, and Product & Technology. In joining Workhuman at this exciting stage, you will have the opportunity to make a significant impact on our growing business and help shape how pricing is analyzed, executed, and improved over time. ** This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office** **Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role. Responsibilities: - Lead pricing analysis and decision support across the e-commerce store, including developing hypotheses, evaluating scenarios, and recommending actions - Design, execute, and analyze pricing tests; measure impact and iterate based on results - Evaluate how adjacent levers (e.g., promotions, product ranking and exposure) interact with pricing to influence revenue and profitability - Define pricing logic and translate decisions into implemented changes within pricing systems and tools - Monitor pricing performance and business outcomes, surfacing insights and refining approaches over time - Build and maintain data models and dashboards to enable self-service insights and ongoing visibility into pricing performance - Partner with Product & Engineering to inform pricing capabilities, and collaborate with cross-functional stakeholders to evaluate and refine pricing approaches Desired skills and experience: - Proven experience delivering business results in technical, business-oriented analytics roles, preferably with a background in B2C ecommerce/retail dynamic pricing - Strong analytical and problem-solving skills, with the ability to structure ambiguous problems and drive toward decisions - Experience evaluating pricing approaches, building scenario models, designing experiments, and translating insights into actionable changes - Strong SQL skills and experience working with large datasets; familiarity with Python or R for analysis is a plus - Experience building data models and dashboards to support self-service analytics and business visibility - Ability to communicate clearly and collaborate effectively across teams, balancing business context with technical detail - Strong business intuition with a bias toward action - BA/BS or equivalent technical certification, preferably in a quantitative discipline The base salary range for this position is $150,000–$175,000. Offered base compensation within this range will be determined based on the candidate’s qualifications, experience, geographic location, and other factors relevant to the scope and responsibilities of this role. This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package, which supports employee well-being and work-life balance. Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at globalrecruitment@workhuman.com for assistance. We are committed to ensuring equal access to opportunities for all individuals. The Company:At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. Did you know we have an award-winning culture across EMEA and North America: - We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022. - In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category. - We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work. - There are currently over 7.5 million users on the Workhuman® cloud across 180 countries. - Our core values are Respect, Determination, Innovation and Imagination. Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Description:**This is a remote position, based in the US **Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role. The Opportunity Are you passionate about applying AI to solve real-world, human-focused challenges? As an NLP Data Scientist at Workhuman, you’ll contribute to developing innovative AI solutions that transform how people work and connect. You’ll help shape the future of generative AI while tackling ethical and fairness challenges in NLP, ensuring our innovations are impactful and responsible. Joining our team means working on meaningful projects that drive tangible results and business value. What We Can Offer You - The opportunity to help design and deploy advanced machine learning and NLP models that power Workhuman’s AI products. - Collaboration with a cross-functional team of Data Scientists, ML Engineers, Software Engineers, and Product Managers to build scalable and efficient solutions. - Hands-on experimentation with the latest NLP techniques and frameworks to continuously improve our AI capabilities. - Participation in efforts to address ethical, bias, and fairness considerations in AI, ensuring compliance and equity in all solutions. - A supportive environment for continuous learning, with access to the latest research, tools, and best practices in AI. The Skills You Will Bring - Experience with generative AI and chatbot product development, ideally with frameworks like LangChain and LLamaIndex. - Knowledge of NLP techniques, such as text classification, sentiment analysis, and sequence tagging. - Proficiency in Python programming and familiarity with NLP/ML toolkits like Sklearn, Gensim, Spacy, and NLTK. - Experience with vector database technologies (e.g., pgvector, Pinecone) and deep learning frameworks (e.g., TensorFlow, PyTorch). - A collaborative and solutions-oriented approach to problem-solving in dynamic environments. - Strong communication skills, with the ability to convey technical concepts to non-technical audiences. Achievements - Contributed to the development and deployment of NLP models that drive measurable business impact. - Supported the transition of AI solutions from development to production environments. - Participated in projects addressing ethical challenges in AI, ensuring fairness and compliance. - Assisted in designing experiments and benchmarks to evaluate and improve NLP model performance - Partnered with diverse teams to help deliver scalable, efficient AI solutions. - Helped maintain a library of reusable algorithms, ensuring transparency and reproducibility in research. Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at globalrecruitment@workhuman.com for assistance. We are committed to ensuring equal access to opportunities for all individuals. The Company:At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. Did you know we have an award-winning culture across EMEA and North America: - We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022. - In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category. - We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work. - There are currently over 7.5 million users on the Workhuman® cloud across 180 countries. - Our core values are Respect, Determination, Innovation and Imagination. Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Description:The Opportunity We are currently looking for a high-energy, ambitious, seasoned, and strategic Sales Executive with solid enterprise account management experience. The ideal candidate will understand what it takes to deploy enterprise software (in a SaaS environment), be well-versed in cross team coordination, have relationship management expertise building lasting relationships with customers, and be a strong voice for Workhuman. **This is a remote position, based in New England** **Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role. What we can offer you: - An opportunity to sell to our top Corporate accounts and working with high caliber clients. - An opportunity to manage complete and complex sales-cycles often presenting to C-level executives the value of our full suite of offerings. - The chance to evangelize the Workhuman vision and value through product demonstrations, in-market events, and account specific initiatives - The opportunity to execute an account plan to deliver maximum revenue potential The Skills you will bring: - A deep understanding of sales management software - Experience selling into large organizations between 5,000 and 10,000 employees - Impeccable presentation skills - Highly strategic, interpersonal and analytical in nature - Ability to communicate with customers in a clear, memorable, and inspirational way - Demonstrated ability to work effectively in a fast-paced, rapidly changing environment - Experience building out a territory and creating new business opportunities - Highly collaborative, team player, positive attitude Achievements: - You have at least 3 years of experience exceeding Sales targets. - You have been involved in deals exceeding six figures. - You have been consistently recognized for sales efforts (President’s Club, Diamond Club, Winner’s Circle, etc.) The base salary for this position is $145,000. Offered base compensation is determined based on the candidate’s qualifications, experience, geographic location, and other factors relevant to the scope and responsibilities of this role. This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package, which supports employee well-being and work-life balance. Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at globalrecruitment@workhuman.com for assistance. We are committed to ensuring equal access to opportunities for all individuals. The Company:At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. Did you know we have an award-winning culture across EMEA and North America: - We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022. - In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category. - We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work. - There are currently over 7.5 million users on the Workhuman® cloud across 180 countries. - Our core values are Respect, Determination, Innovation and Imagination. Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.