Wisedocs AI

Wisedocs is a fast-growing, venture-backed AI platform that transforms how insurance companies analyze claims. With ~$20M USD raised, 100+ team members globally, and 90+ customers across North America and Australia, we’re doubling revenue year over year.   Founded by experts who’ve experienced the claims process firsthand, Wisedocs combines deep domain knowledge with next-gen AI trained on 100M+ documents. Our platform turns complex medical records into clear, structured insights—backed by expert human oversight.   Join a mission-driven team building intelligent products that cut through complexity, accelerate decision-making, and make a real impact when it matters most.    This is a remote role with twice-yearly on-site presence required in Downtown Toronto. Role Summary    We are looking for a Senior Solutions Engineer to partner with customers, Sales, Product, and Services to design and deliver effective solutions for complex enterprise use cases.  As we move upmarket, customer problems are increasingly nuanced and don't always map directly to existing product capabilities. In this role, you will be responsible for designing practical, high-impact solutions that balance what exists today with what is possible — playing a key part in ensuring Wisedocs can meet complex customer needs while remaining scalable to deliver.  This is a hands-on, collaborative role that combines solution design, customer engagement, and cross-functional alignment to ensure successful outcomes. If you enjoy solving real-world problems, working across teams, and turning ambiguity into clear solutions, we'd love to hear from you.  What you'll be doing   Solution Design & Execution  - Lead discovery to understand customer workflows, constraints, and goals  - Design clear, practical solution approaches that leverage Wisedocs’ capabilities  - Structure ambiguous problems into actionable solution plans  - Ensure proposed solutions are both valuable to the customer and feasible to deliver  Customer Engagement  - Lead solution-oriented demos, workshops, and proof-of-concept engagements  - Help customers understand how Wisedocs fits into their workflows and drives outcomes  - Build credibility through a strong understanding of customer needs and use cases  Product Collaboration  - Partner with Product to share grounded, actionable insights from customer engagements  - Help identify patterns in enterprise use cases that inform roadmap decisions  - Collaborate on shaping solutions where product capabilities are evolving  Scoping & Delivery Alignment  - Work closely with Customer Success/Services to scope implementations  - Ensure alignment between solution design and delivery approach  - Identify and communicate risks, dependencies, and constraints early  Internal Enablement  - Contribute to solution playbooks and reusable patterns for common use cases  - Support Sales and CS with guidance on positioning and solution approaches  - Share insights that improve how Wisedocs sells and delivers solutions  What Impact You Will Make  - Strengthen relationships with Wisedocs’ largest insurance carriers through proactive engagement, thoughtful business reviews, and consistent follow-through  - Drive retention and renewal outcomes by helping customers clearly understand and realize value within their claims workflows  - Reduce operational friction and escalations through early risk identification and structured intervention  - Influence product direction by bringing forward clear, customer-informed insights from complex carrier environments What Experience We Need  - 5+ years of experience as a Solutions Engineer or Sales Engineer in an enterprise SaaS environment  - Experience in regulated industries such as healthcare, insurance, or legal  - Strong solution design and problem-solving skills  - Technical aptitude, including understanding of integrations, APIs, and system workflows  - Experience working cross-functionally with Sales, Product, and Customer Success teams  - Ability to communicate complex concepts clearly to diverse audiences  - Experience working with AI tools, workflows, or prompting techniques  Nice to haves  - Familiarity with medical documentation or claims workflows  - Experience working with insurance carriers or disability claims What We Offer  - Remote work environment with opportunities to visit our Toronto HQ. - Modern employee benefits, including health and dental coverage   - Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly.    - An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and when you thrive there, you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.    - Access to a learning and professional development fund to help you level up your career while you’re working with us. We hope to be an incredible step up in your career if you decide to come and work with us.    - Company events    - Generous Paid Time Off    - Paid Sick Days    - Casual Dress code    - Employee Referral Bonus    - Tuition Assistance    - Plus, many other Recognition Programs!    Recruitment Journey at Wisedocs    We're excited to meet you and explore the possibilities together!  At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success:      - Round 1 – People & Culture Chat: 20–30 min conversation about your background, goals, and the role.   - Round 2 –  Interview with the Hiring Manager: Dive deeper into your background and experience, discuss the role in more detail, and get to know the team's vision and goals (45 min) - Round 3 – Case Study and Team Interview: You'll work through a case study that reflects the type of work you'd be doing in the role, followed by a conversation with key members of the team to assess overall fit and collaboration style (60 min) - Round 4 - Leadership Conversation: Meet our COO to learn about the Wisedocs vision and your impact (30 min)  Note: We’re embracing the possibilities of AI to work smarter, improve our systems, and create even better experiences for both our customers and our team. As part of this approach, we’re committed to building an inclusive and thoughtful hiring process and may use AI-powered tools to support parts of our screening and assessment process. These tools are used alongside human review to help keep our process fair, consistent, and efficient.  This posting is for current and future opportunities at Wisedocs. Even if there isn’t an immediate opening, we’re always excited to meet great people. If your experience lines up, we encourage you to apply — we’ll reach out when a role opens up that’s a good fit.  *Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs.

Strategic Customer Success Manager (Insurance Carriers)  Wisedocs is a fast-growing, venture-backed AI platform that transforms how insurance companies analyze claims. With ~$20M USD raised, 100+ team members globally, and 90+ customers across North America and Australia, we’re doubling revenue year over year.  Founded by experts who’ve experienced the claims process firsthand, Wisedocs combines deep domain knowledge with next-gen AI trained on 100M+ documents. Our platform turns complex medical records into clear, structured insights—backed by expert human oversight.  Join a mission-driven team building intelligent products that cut through complexity, accelerate decision-making, and make a real impact when it matters most.   This is a remote role with twice-yearly on-site presence required in Downtown Toronto. Role Summary  Wisedocs is expanding our partnerships with large insurance carriers, and this role plays a critical part in that growth. Our largest customers operate complex, high-volume claims environments that require thoughtful relationship management, deep operational understanding, and proactive leadership. As our first Strategic Customer Success Manager focused on insurance carriers, you will help define how we support enterprise customers, navigate complexity, and deliver long-term value.  The Strategic Customer Success Manager (Strategic CSM) is responsible for the success, retention, and renewal of Wisedocs’ largest and most complex insurance carrier customers. This role partners closely with claims operations, medical management, and leadership teams to ensure Wisedocs is deeply embedded into core claims workflows.    This is a highly senior, strategic role requiring deep insurance and claims operations understanding, strong executive presence, and the ability to lead complex, multi-stakeholder accounts through change, risk, and renewal.    What you'll be doing:  -  Strategic Partnership & Customer Leadership: Serve as the strategic owner for major insurance carrier accounts, responsible for executive alignment, long-term value realization, and account direction. Lead strategic check-ins, business reviews, and planning conversations that align Wisedocs to customer operational goals. Build trusted relationships with claims leaders, medical directors, operational managers, and executive stakeholders.  - Renewal Ownership: Own the renewal lifecycle for assigned accounts, including early risk assessment, renewal forecasting, and strategic positioning. Proactively identify value gaps or risks well ahead of renewal timelines. Prepare executive-level business impact summaries, usage insights, and alignment materials. You will approach renewals as a continuation of partnership, grounded in demonstrated value, operational outcomes, and trust.  - Risk Management & Escalation Handling: Identify early health risks through usage patterns, sentiment shifts, workflow anomalies, or escalation trends. Respond quickly and empathetically to escalations, providing clear timelines and follow-up. Partner cross functionally to drive resolution. Maintain structured documentation of issues, root causes, and action plans.   - Cross-Functional Leadership: Act as the voice of the customer internally. Collaborate with Product, ML, Engineering, Implementation, and Support. Work within a pod structure to ensure coordinated support for large carriers. Surface patterns from customer files and behaviours to inform product roadmap discussions. Contribute to the development of strategic account processes, tools, and best practices to support a scalable enterprise customer success motion.  What Impact You Will Make  - Strengthen relationships with Wisedocs’ largest insurance carriers through proactive engagement, thoughtful business reviews, and consistent follow-through  - Drive retention and renewal outcomes by helping customers clearly understand and realize value within their claims workflows  - Reduce operational friction and escalations through early risk identification and structured intervention  - Influence product direction by bringing forward clear, customer-informed insights from complex carrier environments  What Experience We Need  - 10+ years managing enterprise customers in SaaS.  - Strong understanding of insurance and claims operations, including complex, regulated customer workflows   - Demonstrated experience owning and leading enterprise renewals  - High technical aptitude and ability to quickly understand and explain technical concepts to diverse audiences  - Proven ability to lead complex accounts independently while collaborating effectively cross-functionally  - Exceptional organizational discipline, executive communication, and presentation skills  - Strategic, proactive problem-solver who identifies risk early and drives solutions forward  - Comfortable operating in fast-paced, evolving environments  What We Offer  - Remote work environment - Modern employee benefits, including health and dental coverage   - Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly.    - An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and when you thrive there, you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.    - Access to a learning and professional development fund to help you level up your career while you’re working with us. We hope to be an incredible step up in your career if you decide to come and work with us.    - Company events    - Generous Paid Time Off    - Paid Sick Days    - Casual Dress code    - Employee Referral Bonus    - Tuition Assistance    - Plus, many other Recognition Programs!    Recruitment Journey at Wisedocs    We're excited to meet you and explore the possibilities together!  At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success:     - Round 1 – People & Culture Chat: 20–30 min conversation about your background, goals, and the role - Between Rounds 1 & 2 – Take-Home Exercise: If you move forward, our People & Culture team will send you a take-home case study to prepare in advance of your next interview - Round 2 – Interview with the Director of Customer Success: You’ll present your prepared take-home case study and discuss your approach, thought process, and recommendations (1 hr) - Round 3 – Interview with the SVP of Customer Success: Deep dive into your experience and problem-solving approach (45 mins)  - Round 4 - Leadership Conversation: Meet our COO to learn about their vision and your impact (30 min)   Note: We use AI-powered tools alongside human review to support a fair, inclusive, and efficient hiring process, helping us work smarter and create better experiences for our customers and team.  This posting is for current and future opportunities at Wisedocs. Even if there isn’t an immediate opening, we’re always excited to meet great people. If your experience lines up, we encourage you to apply — we’ll reach out when a role opens that’s a good fit.  *Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs.

Wisedocs is a fast-growing, venture-backed AI platform that transforms how insurance companies analyze claims. With ~$20M USD raised, 100+ team members globally, and 90+ customers across North America and Australia, we’re doubling revenue year over year. Founded by experts who’ve experienced the claims process firsthand, Wisedocs combines deep domain knowledge with next-gen AI trained on 100M+ documents. Our platform turns complex medical records into clear, structured insights—backed by expert human oversight. Join a mission-driven team building intelligent products that cut through complexity, accelerate decision-making, and make a real impact when it matters most. Role Summary As we continue to grow, we are seeking a Medical Documentation Specialist to join our team. This role provides hands-on experience working with AI systems in a fast-paced and fast-growing technology company. You will act as a subject-matter expert embedded directly into AI workflows, evaluating, correcting, and enhancing AI-generated medical outputs and actively seeing first-hand how human judgment shapes machine learning outcomes. As an integral part of our innovative and cutting-edge environment, you will gain direct exposure to how AI products are built, improved, and scaled in a real-world startup environment, working alongside our team of brilliant machine learning and tech engineers. This position offers a strong foundation for career growth or transition, helping you develop technical fluency, data literacy, and an AI-first mindset. For individuals who demonstrate strong performance and curiosity, this role can serve as a stepping stone into more technical paths within AI operations, quality, or machine learning teams. This position supports a U.S. government contract. Therefore, having U.S. citizenship of 3+ years is a prerequisite for this role, and you will be required to undergo a security clearance. What you’ll be doing Review, validate, and improve AI-generated outputs Identify systemic errors, edge cases, and opportunities to improve model performance Must be able to review and document with strong quality focus and application of clinical experience to extract key information for medical summaries and compare data with source documents to detect clinical or technical errors Provide structured feedback to QA and Machine Learning teams on model behavior, error patterns, and data quality issues to directly influence training and iteration cycles Identify recurring data issues or annotation inefficiencies and propose workflow or tooling improvements Meet or exceed defined productivity and quality benchmarks in a high-throughput, AI-assisted production environment. Other duties and projects as assigned What experience we need Background in health sciences, clinical documentation, or medical data is valued; however, demonstrated interest in technology, AI-enabled workflows, or data-driven systems is essential Comfort working with AI-generated outputs and a mindset oriented toward leveraging automation to improve speed, consistency, and scale This position is ideal for candidates with health sciences or clinical background seeking to evolve their careers in a more technical direction. This role serves as an entry point for career growth into more technical roles, including Quality, AI Operations, or Machine Learning teams, for individuals who demonstrate strong performance, technical aptitude, and curiosity. Technical & Analytical Skills High comfort working in web-based tools, annotation platforms, and productivity software Strong keyboard proficiency and ability to work efficiently in high-volume digital environments Ability to learn new tools quickly and adapt to evolving AI-driven workflows Basic understanding of how machine learning systems are trained and improved (training provided) Experience with data labeling, QA workflows, or structured data review is a plus Exceptional grammar, communication and writing skills High level of accuracy, attention to detail and ability to exercise flexibility and comfort making judgment calls related to AI outputs Ability to balance speed and accuracy in a production environment Ability to work independently as well as collaboratively in a team-oriented environment What We Offer Remote for US based employees Modern employee benefits, including health and dental coverage Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly. An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and when you thrive there, you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose. Access to a learning and professional development fund to help you level up your career while you’re working with us. We hope to be an incredible step up in your career if you decide to come and work with us. Company events Generous Paid Time Off Paid Sick Days Casual Dress code Employee Referral Bonus Tuition Assistance Plus, many other Recognition Programs! Recruitment Journey at Wisedocs We're excited to meet you and explore the possibilities together! At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success: Round 1 – People & Culture Chat: 20–30 min conversation about your background, goals, and the role. Between Round 1 & 2 - Technical Assessment: If you move forward, our People & Culture team will send you a technical assessment to complete. Round 2 – Meeting with the Performance Manager: A 30-minute conversation focused on your interest in technology and healthcare, as well as your experience working with medical records Round 3 – Meeting with the Medical Data Team Lead: A 30-minute conversation focused on your experience, your interest in working at Wisedocs, and a discussion around Wisedocs’ mission and impact. *Wisedocs AI is an equal opportunity employer and is committed to providing employment accommodation in accordance with AODA. If you require accommodation, please notify us and we will work with you to meet your needs.