WalkMe

Title: Senior Customer Success Manager - French Speaking Location: London Type: Full-time Workplace: hybrid Category: Customer Success Job Description: Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you! We’re looking for a French speaking Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and WalkMe to the next level. As a Customer Success Manager, you’ll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 WalkMe customers, helping them achieve maximum value from the WalkMe platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success. What You'll Own - Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention. - Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion. - Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote up their Adoption Score. - Educate customers on the most relevant features of their specific requirements. - Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe. - Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals. - Work with the internal Account team and Customer to develop a Success Plan outlining how WalkMe addresses their immediate/future needs (including metrics for success). - Monitor customer health to reach out to customers before risks escalate and identify remediation options. - Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand. What You'll Need to Succeed - 5+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 1000 companies and their executives. - Experience managing a quarterly retention and growth quota. - You've maintained a book of Enterprise customer accounts (4000+ Employees). - Increase customer satisfaction, adoption, and retention applying to a technical product. - High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities. - Fluent in both English and French is a must What Sets Us Apart - At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. - Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work. - Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. - Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. - Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long. - WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce. - WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge. - WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance. - Robust Retirement Contributions: Ask HR about the specific offerings for your region! - SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace. At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

Title: Pre-Sales AI Consultant Location: San Francisco / New York City / Raleigh / Austin Type: Full-time Workplace: hybrid Category: Sales USA Job Description: Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you! WalkMe AI represents the next evolution of our platform, bringing AI-powered experiences to employees at scale and enabling organizations to operationalize AI across their digital tech stack. As a Pre-Sales AI Consultant at WalkMe, you will work closely with sales and presales teams across the Americas to support customers in evaluating, adopting, and scaling WalkMe AI. You will help align customer AI strategies, architectures, and business objectives with WalkMe’s AI capabilities, acting as a trusted technical advisor throughout the sales cycle. This role is highly customer-facing and hands-on. You will guide technical discovery, lead AI-focused demonstrations and proofs of concept, and support customers as they assess how WalkMe AI fits into their broader enterprise AI initiatives. You will also collaborate closely with internal stakeholders across Sales, Product, Engineering, and Support to ensure customer feedback and market insights are effectively shared and acted upon. This role reports to the VP of Presales, Americas and supports customers across the region. - Partner with WalkMe Account Executives and Presales teams across Americas, taking a consultative role in customer evaluations of WalkMe AI. - Lead AI-focused discovery sessions, answer technical and architectural questions, and guide customers through solution design considerations. - Build, customize, and deliver product demonstrations that clearly communicate the value of WalkMe AI. - Manage technical proofs of concept, both remotely and onsite, including coordination with internal Engineering and Support teams when needed. - Develop strong technical relationships with customer stakeholders, positioning yourself as a trusted AI advisor. - Support escalations and complex technical discussions, ensuring timely resolution and clear communication. - Participate in regional field activities such as customer events, executive briefings, and internal enablement sessions. - Act as a conduit between customers and internal teams by sharing structured feedback on product gaps, market trends, and customer needs. What You Need to Succeed - Strong experience working with generative and contextual AI, including exposure to LLMs, AI architectures, deployment models, prompt development, and enterprise security considerations. - A minimum of 7–8 years of experience in SaaS, working with enterprise customers in a presales, sales engineering, consulting, or solution architecture capacity. - An AI-first approach to work, using AI tools thoughtfully to increase speed, quality, and effectiveness while applying judgment and ownership to outputs. - Ability to examine, interpret, and clearly articulate complex technical concepts to audiences with varying levels of technical depth, from engineers to executive stakeholders. - Experience designing and delivering compelling demonstrations and technical walkthroughs for both technical and non-technical audiences. - A strong understanding of enterprise technology environments and the business context in which AI solutions are evaluated and deployed. - Ability to synthesize customer feedback and communicate insights clearly to Product Management and Engineering teams. What Sets Us Apart - At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. - Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work. - Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. - Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. - Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long. - WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce. - WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge. - WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance. - Robust Retirement Contributions: Ask HR about the specific offerings for your region! - SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace. Our job titles may span more than one career level. The OTE for this role is between $220,000 and $300,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package. At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Gartner Peer Insights: Execute a high-velocity campaign to close the volume gap with competitors and ensure WalkMe maintains category leadership. • G2: Maintain a steady cadence of reviews to protect our #1 leadership position across all relevant DAP categories. • Asset Magnification: Transform raw reviews into high-impact marketing and sales enablement assets that elevate WalkMe’s market authority. • Category Expansion: Establish WalkMe’s presence in categories beyond DAP, such as Learning Tech and AI. • Program Management: Own the end-to-end lifecycle of peer reviews for G2 and GPI, including profile maintenance, review moderation, and incentive management. • Event Integration: Partner with Field Marketing to build and run onsite review initiatives at major industry events and WalkMe user conferences. • Sales Enablement: Develop and distribute tangible assets (e.g., "Voice of the Customer" one-pagers, G2 Comparison grids, social proof snippets) for the global sales team. • Strategic Design: Collaborate with Customer Marketing and the Head of AR to evolve the Peer Review strategy, ensuring it aligns with broader analyst relations and brand goals.

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. WalkMe is looking for an experienced and motivated Named Account Executive to manage our largest and most strategic accounts in the Mid West region. As a Named Account Executive at WalkMe, you'll be responsible for new logo acquisition, cross-sell / upsell and securing existing renewals in the assigned Fortune 500 account base. WalkMe Account Executives lead a consultative sales cycle, based on Value-Selling, across multiple business owners and departments within each client. You'll partner with Sales Engineering, Customer Success, Value/Field CTO and our Channel organization to drive positive customer outcomes and revenue growth. What You'll Own You will manage an existing book of business with the opportunity to upsell & cross-sell across multiple lines of business within your accounts Alignment with key SAP accounts in the Mid West with a particular focus in Healthcare, Manufacturing, Financial Services, and Retail Prospecting & new logo acquisition of F500 accounts within your assigned territory Understanding and mapping of large, complex accounts with multiple lines of business Responsible for forecasting and achievement of quarterly/annual target quota Building relationships with existing partners with a focus on large SI’s Present WalkMe solutions using a value-selling / MEDDICC approach and methodology What You Need to Succeed 10+ years experience in Enterprise SaaS sales Demonstrated ability to craft compelling business and technical justifications while leading a consultative sales cycle Experience closing 6-7 figure deals within Fortune 500 Proven track record of navigating complex organizations at the executive level Experience selling to C-suite, Sales, HR, Product Owners, and a variety of technical and non-technical personas Dedication to understanding the product and developing deep domain knowledge What Sets Us Apart At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work. Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long. WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce. WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge. WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance. Robust Retirement Contributions: Ask HR about the specific offerings for your region! SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace. Our job titles may span more than one career level. The OTE for this role is between $350,000 and $400,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package. At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.