VTech Dealer IT

Open to candidates located in Medellin, Colombia. Required: - Excellent command of the English language (Written and verbal). - Five years of IT Help Desk or Systems admin experience minimum. Duties: Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members. Main Responsibilities: - Providing excellent customer service and technical support to customers. This means resolving their issues to their satisfaction. - Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc. - Coordinate with other support technicians to resolve client issues. - Updating Tickets and projects in the ticketing system. - Monitor assigned tickets and keep the team and clients informed. - Other support as needed. Technical Qualifications: Working Knowledge of Microsoft 365, Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers, General software installation, and troubleshooting, DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software, Web Filtering. Preferred, but not required: - Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds & Reynolds. - Other common auto dealership software - Degree in Computer Science, Information Technology, or related fields - Microsoft certifications - Cisco Certifications

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Content Creator owns execution of engaging, multi-channel content (social, video, newsletters, blogs, emails) rooted in VTech Dealer IT's brand for content, web updates and future additions. This role executes social storytelling, video production, and digital campaigns across channels ensuring every piece reflects the company's authentic voice, personality, and values. Qualifications - English C1 / Native - 3+ years in content creation, design, and disciplined strategy execution - Proficiency in digital platforms (LinkedIn, Google Business Profile, Meta Business Suite, Instagram, X, etc.) - Familiar with SEO, analytics, and trend insights for optimization - Understanding of photography principles and design composition - Proficient in Adobe Photoshop, Illustrator, Canva, XPress, or equivalent tools - Skilled in multi-format content creation (written, visual, video, and motion) - Strong editing and proofreading practice for accuracy, tone, and flow Requirements - Develop and execute the digital content plan aligned with business and brand goals - Deeply understand the audience, their needs, behaviors, and motivations - Write clear content briefs as roadmaps that connect brand marketing goals to content pieces - Referencing Brand Guidelines for all social campaigns - Within 120 days, develop and maintain Social Brand Playbook (platform-specific templates, voice adaptation, visual swipe files, hashtag strategy) as a living companion document to VTech Dealer IT's core Brand Guidelines - Create an interconnected content ecosystem (videos, blogs, newsletters, podcasts) - Manage the brand’s presence across social platforms, adapting content to each channel’s culture - Employ AI-driven content repurposing to scale long-form material into multiple short formats - Train generative tools on VTech Dealer IT’s brand guidelines (tone, voice pillars, and personality) - Use data, analytics, and SEO insights to improve discoverability and performance Creative & Executional Responsibilities - Design and write impactful content for newsletter, blog, email campaigns, and social channels - Co-manage website providing support for timely updates, necessary edits, and future content creation - Craft and edit video content emphasizing audience retention and authenticity - Produce newsletters and blog postings for target audiences - Create polished sales collateral, brochures, presentations and supporting documents upon request Operational & Collaborative Responsibilities - Conduct weekly brand alignment reviews to ensure social content reflects consistency with brand new website and evolving brand foundation - Present weekly social calendars and content briefs to Brand Strategy Leads for approval prior to execution - Prepare logos, artwork, and collateral for distribution or agency use - Build content plans and stages (“Ideas,” “In Progress,” “Drafting,” “Review,” “Published”) - Maintain SharePoint as the secure content repository