Volanno

• As a Senior Programmer / Analyst II, you will design, develop, and maintain data-driven web applications using PHP and modern front-end technologies. • This role involves full-stack development, working with large relational databases, containerized development environments, and cloud-based infrastructure. • You will participate in the complete software lifecycle, from development and testing through deployment and ongoing production support.

• Generate incident tickets in JIRA Service Desk • Provide application troubleshooting to resolve customer incident including walking the customer through error reporting and creating screenshots • Update Knowledge Base to support troubleshooting • Follow up on outstanding requests and ensure timely resolution • Escalate to Tiers 2 and 3 as needed based on escalation procedures • Identify requests that are system enhancements, document and escalate to manager for review • Additional duties and responsibilities as assigned