Viva Engage Solutions S.

Role Description A Viva Engage client is looking for a skilled Intake Specialist to join their Intake team at Pacific Workers, a dynamic and rapidly growing law firm dedicated to fighting for injured workers' rights. This is a fast-paced role where Legal Assistants will spend a significant portion of their day communicating via phone and email with legal teams. - Case Setup & Verification: - Prepare and organize client case files following firm protocols. - Insurance & Employer Confirmation: - Verify employer and insurance details for each new intake case. - Document Follow-Up: - Track and collect missing documents or client information to complete case files. - Team Collaboration: - Coordinate with Intake Specialists and other team members to ensure smooth case transitions. - Data Entry: - Maintain accurate and timely records using legal software systems. Qualifications - 2+ years of experience in legal settings, back-office operations, or remote customer service. - Fluent in English (reading, writing, and speaking) with near-native proficiency. - Remote position – requires a reliable high-speed internet connection and a dependable computer. - Availability to work California hours and holidays (U.S. holidays are observed as paid time off, but Colombian holidays will be working days). - Strong organizational and administrative skills. - High attention to detail and excellent follow-up habits. - Professional and timely communication via phone, email, and text. Requirements - 3,600,000 COP per Month + 150,000 COP stipend + Up to 1,000,000 COP in Commissions. Benefits - Monday to Friday schedule. - 100% remote position. - Working hours: 8 AM – 5 PM Pacific Time. - Indefinite-term contract. - Paid time off in your first year. - Social benefits. - Well-being programs. - Great bonus system.