VirtualStaffing

• Answer high-volume inbound calls from prospective borrowers, brokers, and partners, providing information about loan products and services. • Collect and verify initial borrower information, assess potential loan eligibility, and accurately record details in the system. • Guide callers through the initial stages of the loan application process, ensuring all required documentation is received and properly logged. • Qualify and transfer leads to the appropriate loan officer or department based on loan type, property, and borrower profile. • Conduct follow-up calls and emails to ensure incomplete applications or missing documentation are addressed promptly. • Maintain accurate and up-to-date records of all customer interactions, inquiries, and application statuses. • Adhere to company policies, lending regulations, and confidentiality standards when handling sensitive borrower information. • Provide a positive, professional, and helpful experience to every caller, reinforcing the reputation for fast and reliable lending solutions.

• Develop and maintain automated test scripts using Cypress and JavaScript to validate the functionality of web applications. • Implement and execute test cases for regression testing, feature testing, and performance testing. • Collaborate with developers, product managers, and other stakeholders to understand requirements and identify test scenarios. • Participate in code reviews, sprint planning, and daily stand-up meetings to ensure test coverage and quality goals are met. • Set up and configure CI/CD pipelines to automate testing, build processes, and deployment workflows. • Create and manage Docker containers for testing environments and dependencies isolation. • Perform cross-browser and cross-platform testing to verify the compatibility of applications on different browsers and devices. • Implement and maintain Page Object Model (POM) and Data-Driven Testing (DDT) frameworks to improve test scalability and maintenance. • Conduct API testing using tools like Postman to validate backend functionality, data integrity, and API endpoints. • Report and track defects using bug tracking tools, and work closely with developers to resolve issues in a timely manner. • Continuously improve testing processes, tools, and methodologies to enhance overall product quality and efficiency.

• Handle inbound calls from potential customers • Educate customers on product features, benefits, and pricing. • Guide customers through the sales process to successfully close deals. • Address customer inquiries, overcome objections, and provide excellent service. • Maintain accurate records of customer interactions in the CRM system. • Meet or exceed individual and team sales targets. • Stay informed about product updates and industry trends.