VExpenses

• Assist customers on a day-to-day basis to help them with any needs, always advocating for the success of the company they work for • Identify areas for improvement in the product, communication, service, and processes, with the goal of continuously improving the customer experience • Interact with internal stakeholders, such as system administrators and other development teams • Perform the necessary technical checks to assist in resolving cases.

• Conduzir onboardings consultivos e resolutivos, garantindo a configuração correta do sistema e a rápida adoção da ferramenta pelas empresas; • Compreender os processos financeiros de nossos clientes e suas expectativas de uso de nossas soluções, identificando particularidades e oportunidades de melhoria; • Cuidar do setup inicial dos clientes em nossa plataforma, também realizando treinamentos com pessoas colaboradoras das empresas que passarão a usar os nossos serviços; • Fazer follow-ups contínuos durante todo o processo de onboarding, engajando nossos clientes no uso da plataforma até que alcancem o seu sucesso; • Gerir planilhas de implantação e contas de clientes corporativos antes de sua maturação; • Apoiar o cliente com integrações APIs com ERPs e/ou integrações bancárias; • Mapear ações de melhoria e se relacionar com outros departamentos da empresa (como, por exemplo, Engenharia, Suporte e Novos Negócios) com o objetivo de entregar a melhor experiência para nossos clientes.

• Assist customers on a day-to-day basis to help them with anything they need, always advocating for the success of the company they work for; • Handle critical customer interactions across multiple channels (chat, phone, and email), understanding customers' challenges and proposing solution alternatives aligned with the product and expectations; • Perform necessary technical checks to help resolve cases; • Interact with internal stakeholders such as system administrators and other development teams; • Identify opportunities to improve the product, communication, service, and internal processes, always aiming to enhance the customer experience.

• As a Product Manager, you will support our team in various product lifecycle activities, helping to deliver impactful solutions on time with a strong focus on user experience. • Propose new features, assist in defining product strategies, and actively participate in prioritizing and tracking activities, analyzing indicators and metrics that can influence the product’s evolution. • Lead the product discovery process, documenting service flows and the rules defined for the solution, participating in research and collecting feedback from internal and external users, and sharing insights from the analysis of results. • Own the products managed by the squad you work with, collaborating with the Product + Engineering + Design triad, ensuring product deliveries meet defined requirements and deadlines, and supporting continuous improvement of team productivity. • Monitor and test deliveries, ensuring adherence to scope and final product quality. • Specify and detail PRDs, epics, user stories, and acceptance criteria, ensuring they are clear to the team and reflect user and business needs. • Help ensure all stakeholders, both internal and external, understand and share the product vision and the progress and outcomes of deliveries.

• Conduzir estratégias e iniciativas que reduzam os índices de churn em sua carteira de clientes; • Identificar oportunidades de upsell e cross-sell no dia a dia com empresas clientes; • Monitorar e garantir a satisfação das empresas que usam a VExpenses e estão sob a sua responsabilidade; • Participar de reuniões com clientes, acompanhando as suas expectativas frente ao valor ofertado pelas soluções da VExpenses; • Acompanhar alguns dos nossos clientes Key Accounts, realizando contatos frequentes de modo a construir relacionamentos e identificar questões a serem tratadas.

• Desenvolver e ajustar APIs e sistemas back-end para processamento de pagamentos corporativos, integrando com APIs de serviços financeiros; • Implementar testes automatizados; • Elaborar soluções de implementação, separando tarefas e participar de tomadas de decisões arquiteturais; • Participar ativamente das soluções do produto e sistema, propondo melhorias e elencando débitos técnicos.

• Perform the necessary technical checks to assist in resolving cases; • Support customers on a day-to-day basis to help them with whatever they need, always advocating for the success of the company they work for; • Handle critical support cases, understanding our customers' difficulties and proposing solution alternatives aligned with the product and the expectations involved; • Identify areas for improvement in the product, communication, service and processes, always aiming to enhance the customer experience; • Implement improvements in the department's processes and in customer support; • Interact with internal customers, such as system administrators and other development teams.

• Participate in remote meetings with qualified leads to understand their current processes and requirements; • Make calls and deliver online demonstrations to leads and customers in our base to showcase the value of our platform and complementary solutions; • Gather and organize information about leads to provide them with a more accurate strategy; • Follow leads through to closing, using calls, messages, and content-rich emails; • Pay attention to the specifics of each negotiation to establish priorities and required activities; • Record opportunities and activity cadences in the CRM, always seeking greater speed and efficiency; • Provide prompt responses to client companies whenever requested.

• Design solutions following automation best practices and cloud computing principles, taking into account the context of a fast-growing fintech; • Diagnose, monitor, and document incidents to help build higher-performing solutions; • Fully automate the deployment of our applications, from code to production (Continuous Deployment); • Provide rapid feedback on code changes at scale while maintaining high security and quality standards (Continuous Integration); • Architect and implement new environments together with our Technology team; • Ensure quality and scalability for our platform.

• Develop and refine APIs and back-end systems for corporate payment processing, integrating with financial services APIs; • Implement automated tests; • Design implementation solutions, break down tasks, and participate in architectural decision-making; • Actively contribute to product and system solutions, propose improvements, and identify technical debt.